Who Should Attend; Training Facilities; Online Course Training Facilities; Classroom Training Facilities - Canon imageRUNNER ADVANCE 8205 Service Manual

D. Who Should Attend
It is highly recommended that any technician responsible for installing,
servicing, or supporting the imageRUNNER ADVANCE 8200 Series
machines successfully complete the imageRUNNER ADVANCE 8200/6200
Series Training program and pass the final assessment exam.
Note: Our current support policy dictates that only those technicians who
have completed the training program and pass the final assessment exam
are entitled to live, phone-based support through our TSC (Technical Support
Center). However, self-service support (software downloads, knowledgebase
articles, support forums, technical publications) is available through our
e-Support Center Web site for all technicians. (Refer to the Technical Support
section on the e-Support Web site for entitlement details.)
E. Training Facilities
1.

Online Course Training Facilities

The online courses are located in the e-Learning center on Canon
U.S.A., Inc.'s (hereinafter referred to as ("Canon USA")) e-Support Web
site: http://www.support.cusa.canon.com. Certification maps on the
e-Support Web site provide easy access to the training. The online
courses can be conducted at any dealer facility that is suitable for online
student learning. An imageRUNNER ADVANCE 8200 Series device
must be available to complete the labs.
2.

Classroom Training Facilities

Classroom training is available in each of the five Canon Regional
Training Centers:
• Jamesburg, New Jersey
• Norcross, Georgia
• Irving, Texas
• Itasca, Illinois
• Irvine, California
F. Course Equipment
• Windows workstation (Vista, XP, 2007, or higher)
• Microsoft Internet Explorer v7.0 or higher
• imageRUNNER ADVANCE 8200 Series device
• Applicable accessories (hardware and software)
imageRUNNER ADVANCE 8200 Series Service Guide
imageRUNNER ADVANCE 8200 Series Service Guide
November 2012
Page 47