Canon imageRUNNER ADVANCE 8205 Service Manual page 101

a. Benefits
• Improves the time to resolution for the more challenging technical
• Increases customer satisfaction by increasing the number of first
• Reduces the chances of incorrect or unnecessary parts usage
• Enables device engine reporting to aid in service costs
b. Features
• Detects the device's engine status.
• Enables you to research a knowledge base of known problem
• Provides access to model servicing information, such as work
• Provides a link to Canon Technical Documentation, which is
• Provides a link to Canon Service Tools, such as the SST (Service
• Enables you to access the machine's Service Mode from a
• Enables you to adjust the machine's error and jam thresholds.
• Enables you to lookup replacement parts via a Web browser.
• Provides access to Knowledge PAKS (on the e-Support Web
imageRUNNER ADVANCE 8200 Series Service Guide
imageRUNNER ADVANCE 8200 Series Service Guide
situations faced in the field.
visit problem resolutions, thereby reducing the number of required
second visits.
with NAVI's diagnostic abilities and reference information.
forecasting.
case data to solve a current machine problem when connected
directly to the machine or offline (connection to the machine has
not been established).
procedures and electromechanical component references.
offered to dealers for sale on a CD-ROM.
Support Tool) and PDL Downloader.
computer running the NAVI application, and perform the Auto
Reset function (returns all machine settings back to their initial or
default values).
site), which enables you to download offline technical reference
documents. See Figure 17 – e-Support: Knowledge PAKS.
November 2012
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