Sending A Copy Of The Log File To Ruckus Wireless Support; Saving A Copy Of The Current Log To Your Computer - Ruckus Wireless ZoneFlex series User Manual

Sending a Copy of the Log File to Ruckus Wireless Support

The Support Info log consists of the configuration and run-time status of the AP and can
be useful for troubleshooting.
You have three options for sending a copy of the current log file to Ruckus Wireless
Support:
• Set up a connection to a TFTP site.
• Set up a connection to an FTP site.
• Save a copy to your local PC, then attach it to an e-mail message and send it to
Support.
1. Go to Maintenance > Support Info. The Maintenance > Support Info page appears.
2. Review the Transfer Method options.
3. To upload a copy of the support info file to an FTP or TFTP server, click the TFTP
or FTP option. Clicking the FTP option prompts you to enter a Username and
Password.
4. In Server Address, enter the FTP or TFTP server IP address.
5. In Filename, enter a name for this file that you are saving.
NOTE Remember to add a .TXT file extension to the file name, especially if you are
using Internet Explorer as your web Admin host."
6. Click Upload Now.

Saving a Copy of the Current Log to Your Computer

You can also save a copy of the current log to your own computer, if needed.
1. Go to Maintenance > Support Info. The Maintenance > Support Info page appears.
2. Review the Transfer Method options.
3. Click the Save to Local Computer option. Two links appear next to Download
(supportinfo.txt and tr069info.txt).
4. Click the supportinfo.txt link. A new window (or tab) opens with the content of the
log file displayed.
5. Choose Save As or Save Page As from your browser's File menu.
6. When the "Save as..." dialog box appears, find a convenient location on your local
computer to save the file, and change the file extension from .html to .txt.
7. Click Save to save the file to your computer.
ZoneFlex Indoor Access Point Release 104.0 User Guide
Administration
Working with Event Logs and Syslog Servers
141