Sending A Copy Of The Ap Log File To Ruckus Wireless Support; Saving Copies Of The Current Ap Log Files To Your Computer - Ruckus Wireless ZoneFlex 2741 User Manual

Sending a Copy of the AP Log File to Ruckus
Wireless Support
You can set up a connection to an FTP or TFTP site to send a copy of the current AP
log file to Ruckus Wireless Support. You can alternatively send the AP log file(s) as
described in

"Saving Copies of the Current AP Log Files to Your Computer"

page 91.
To send a copy of the current log file using FTP or TFTP:
1. Go to Maintenance > Support Info. The Maintenance > Support Info page
appears.
2. In Transfer Method, click the TFTP or FTP option. Clicking the FTP option prompts
you to enter a User ID and Password.
3. In Server Address, enter the FTP or TFTP server IP address.
4. In Filename, enter a name for this file that you are saving.
NOTE: Remember to add a .TXT file extension to the file name, especially if you are
using Internet Explorer as your Web Admin "host."
5. If required, in Username and Password enter a the login for the server.
6. Click Upload Now.
Saving Copies of the Current AP Log Files to Your
Computer
You can send copies of the current AP log files to Ruckus Wireless Support by saving
one or both files to your local PC, and then attaching them to an email message and
sending them to support
The Support info log (supportinfo.txt) includes the configuration and run-time
■
status of the AP when it is managed by ZoneDirector.
The Access Point log (tr069info.txt) includes the configuration and run-time status
■
of the AP when it is in standalone mode and/or managed by FlexMaster.
To save a copy of the current AP logs to your own computer:
1. Go to Maintenance > Support Info. The Maintenance > Support Info workspace
appears.
2. In Transfer Method, click Save to Local Computer. Two links appear next to
Download (supportinfo.txt and tr069info.txt).
3. Click the supportinfo.txt link. A new window (or tab) opens with the contents of
the log file displayed.
4. Choose Save As or Save Page As from your browser's File menu.
Managing the Access Point
Working with Event Logs and Syslog Servers
on
91