Frequently Asked Questions - Digital Check TellerScan 215 User Manual

TellerScan 215 & 230 User Manual Rev 050609

Frequently Asked Questions

How many checks per minute should my TS215 & TS230 scan?
T
he TS215 can scan up to 30 DPM.
The TS230 has a rated throughput speed of up to 35, 65 or 100 documents per minute DPM
depending on the specific model (TS230-35, TS230-65, TS230-100). Actual throughput will
vary depending on the PC configuration, physical size of the items scanned, simple or complex
endorsement and the speed of the application. Under a USB 2.0 interface, the expected speed
range is 30 to 90 DPM. If speeds in the 15 to 20 DPM range are experienced, please check to
be sure the scanner is not connected to a slower USB 1.1 port.
What is the proper sequence of the LED lights when the scanner is powered on?
The proper LED sequence is for the right LED to come on 'Red', followed by the right LED
turning 'green' once the application has been launched. If the right LED does not come on 'Red',
check the power and USB cable connections. If the LED is 'Red', but will not turn 'Green',
contact customer support for assistance with checking firmware and reloading the drivers.
What is a safe distance to keep the power supply from the TS215 or TS230 check
scanner to prevent electromagnetic interference with the MICR read head in the
scanner?
Keep power supplies and other electromagnetic devices 12-18 inches away from the scanner to
keep them from interfering with the Magnetic read head.
How often should the TS215 or TS230 check scanner be cleaned?
The recommended cleaning cycle is every 3,000 to 5,000 items in severe environments where
ink and dirt may build up quickly. Please reference the cleaning instructions section for specific
instructions on how to properly clean the TS215 and TS230.
How many characters does the HP C6602A inkjet cartridge yield?
Once opened, the practical life of the inkjet cartridge is six months. However, the rated
character yield on the inkjet cartridge is between 5-7 million characters. Do not shake or drop to
cartridge which can cause the printing to fail. Keep a spare cartridge on hand in case the current
cartridge cannot be used.
What are the minimum and maximum document dimensions for the TS230?
Document Height:
Document Length:
Document Weight:
Application delay may slow this down.
Minimum
2.12"(54 mm)
3.19" (80mm)
16 lb (60gr/sqm)
17
Maximum
4.17" (106mm)
8.97" (228mm)
32 lb (120gr/sqm)