Troubleshooting - Sirius XM RAdio TTR1 User Manual

Troubleshooting

Your SiriusXM TTR1 Radio has been designed and built to be trouble-free but if
you experience a problem, here's some troubleshooting hints .
You can also call SIRIUS Customer Care at 800-869-5964 . or XM Customer Care
at 800-967-2346 .
If you see this on the screen:
Connecting
Buffering
Updating
76
Try this:
• The Radio is attempting to connect to the SiriusXM
Internet Radio service . If this message is displayed
more than one minute, make sure your network is
connected to the Internet .
To verify that you have an Internet connection,
refer to "To force the Radio to check for a software
update:" on page 62 and follow the procedure . If
you get the message Software up to date, or New
version available, then the Radio is connected to the
Internet . If you get the message, Login failed, then
you don't have an Internet connection . Check with
your network administrator for Internet connectivity
on your network .
• Turn your Radio Off and On again .
• The Radio is loading the channel information . If this
message is displayed for more than one minute,
make sure your connection to the Internet has
not been interrupted . See Connecting (previous
troubleshooting item) and verify your Internet
connection .
• Turn your Radio Off and On again .
• Your Radio is installing a software update . Do
not turn the Radio off . Allow the software update
complete .