Troubleshooting Tips; Problem Causes And Suggestions - Sierra Wireless AirCard 555 User Manual

9: Troubleshooting Tips

• Problem Causes and
Solutions
• Reinstalling the
AirCard Driver
• Resolving Resource
Conflicts
Table 9-1: Problem Causes and Suggestions
Problem
Watcher displays this
message in the LCD
area of the Watcher
window, "Searching
for AirCard 555
modem...."
The Watcher splash
screen is frozen.
Rev 3.3 May.02
This section provides assistance in dealing with any problems
you may experience with the AirCard 555 wireless network
card.
Problem Causes and
Suggestions
When properly installed, the AirCard 555 wireless network
card is a highly reliable product. Most problems are caused by
one of these issues:
• The wrong driver has been installed.
• System resources required by the AirCard are in use by
other devices.
• Network coverage is not available (either because you are
outside the coverage area, or because of an account or
network problem).
This section describes how to diagnose and solve these and
other problems. If, after reading this section, you are unable to
resolve a problem, contact Verizon Wireless technical support
at 1-800-922-0204.
Possible Causes
The AirCard is not completely
a.
inserted into the PC Card
slot.
The wrong driver is installed
b.
for the AirCard.
There is a resource conflict.
c.
If you are unable to resolve
a.
this problem by restarting
your PC, you may have a
resouce conflict.
Suggestions
Eject and reinsert the AirCard.
a.
See the section "Reinstalling the
b.
AirCard Driver" in this chapter.
See the section "Resolving Resource
c.
Conflicts" in this chapter.
See the section "Resolving Resource
a.
Conflicts" in this chapter.
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