Sierra Wireless AirCard 555 User Manual page 100

AirCard 555 Network Card User Guide
Table 9-1: Problem Causes and Suggestions
Problem
When clicking the
dial pad buttons,
nothing happens.
Windows 2000: The
drop-down list of
connections in the
main Watcher
window is empty.
Dial-Up Networking
does not show the
Express Network
and Quick 2 Net
connections.
The error "read
socket in use"
occurs.
Watcher displays the
message, "Not in
service", in the LCD
area of the Watcher
window and the
antenna icon is
crossed out.
100
Possible Causes
KeyGuard is on.
a.
Dial-Up Networking needs to
a.
be refreshed.
This error occurs in Windows 98
and Windows Me if you install the
AirCard driver after you install
Venturi. (The reason for the error
is that Venturi installs a software
layer that is effectively removed
during driver installation.)
Inadequate signal strength may
occur for any of these reasons:
You are outside the network
a.
coverage area.
Your antenna is not attached
b.
or is pointed in the wrong
direction.
You may be inside a building
c.
or near a structure that is
causing radio interference.
'
Suggestions
Turn KeyGuard off. See page 73.
a.
Close Watcher. Access Dial-Up
a.
Networking (My Computer > Dial-Up
Networking). Enter information as
requested. Restart Watcher.
Uninstall the Venturi software and reinstall
it from the AirCard CD. To uninstall Venturi:
Open the Control Panel (by selecting
1.
Start > Settings > Control Panel).
Double click the Add/Remove
2.
Programs icon.
Select Venturi Personal Client and
3.
click the Add/Remove... button.
Confirm that you want to remove the
4.
software by clicking OK.
Install the Venturi software using the
instructions on page 33.
Ensure your antenna is properly
a.
attached and is perpendicular to the
AirCard.
Verify that you are within the coverage
b.
area of your service provider.
Coverage maps are available from the
Sierra Wireless web site,
www.sierrawireless.com.
Try changing your location or re-
c.
orienting your antenna.
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