Troubleshooting - Sierra Wireless AirCard 402 User Manual

Troubleshooting

For a more complete listing of errors and possible solutions, please see the user guide or
online Help. You may also visit
above).
Problem/error
The device has no power.
(The LED indicator is off.)
No service is available.
(The LED indicator is off.)
or contact Sprint Customer Service (see
www.sprint.com
Solution
Ensure the following:
The device is properly inserted.
The computer is turned on and not in suspend mode
(Windows) or sleep mode (Mac).
Try the following:
Reorient your computer.
If you are inside a building or near a structure that may be
blocking the signal, change the position or location of your
computer.
Check with Sprint — a network or account problem may be
preventing the device from obtaining service.
Section 2C. Using Your AirCard 402 Device 21