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Sierra Wireless AirCard 550 User Manual

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User's Guide
TM
PCS Connection Card
by Sierra Wireless
®
AirCard
550

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Summary of Contents for Sierra Wireless AirCard 550

  • Page 1 User’s Guide PCS Connection Card by Sierra Wireless ® AirCard...
  • Page 2 Copyright © 2002 Sprint Spectrum L.P. All rights reserved. No reproduction in whole or in part allowed without prior written approval. Sprint, the diamond logo and all other trademarks listed herein are registered trade marks of Sprint Communications Company, L.P., used under license.

  • Page 3: Table Of Contents

    Welcome to Sprint ........1 Introduction to this User’s Guide..... . . 3 SECTION 1: PCS Connection Card Basics .
  • Page 4 The PCS Connection Manager Window........39 Displaying the Menu Items.
  • Page 5 Network Tab............87 Display Tab .
  • Page 6 Accessing PCS Email Messages..........126 Composing PCS Email Messages .

  • Page 7: Welcome To Sprint

    Welcome to Sprint nly Sprint built the largest all-digital, all-PCS nationwide network with advanced multimedia services, reaching more than 230 million people for clarity you can see and hear. When it comes to mobile connectivity, the PCS Connection Card more freedom than ever before. No wires, no cables, just access to your data when you need it.

  • Page 9: Introduction To This User's Guide

    Introduction to this User’s Guide his User’s Guide introduces you to all the features of your new PCS Connection Card PCS Connection Card Basics Section 1: Installing the PCS Connection Card Section 2: Using the PCS Connection Card Section 3: PCS Vision Section 4: Technical Specifications &...

  • Page 11: Section 1: Pcs Connection Card Basics

    S ec t i o n 1 PCS Connection Card Basics Section 1 PCS Connection Card Basics...

  • Page 13: Introducing The Pcs Connection Card

    Introducing the PCS Connection Card In This Section A Network Card and a Phone Package Contents About this Guide his section introduces the basic features and functions of your PCS Connection Card, what is included with your card and how to use this guide to get you started.

  • Page 14: Your Pcs Connection Card

    Your PCS Connection Card The PCS Connection Card fits into a standard Type II PC Card slot (available on most notebook PCs, Handheld PCs and, through an accessory, on Pocket PCs) and functions as a wireless network card and a mobile phone.

  • Page 15: A Network Card And A Phone

    You can also connect a headset to the card and use it as a phone. Package Contents Your PCS Connection Card package contains the following components: PCS Connection Card by Sierra Wireless (AirCard 550) Antenna Hands-free earbud Installation CD containing the PCS Connection Manager...

  • Page 16: About This Guide

    About This Guide This user guide is designed to provide you with all the information you need to install and use your PCS Connection Card. (which you are reading) gives you an overview of the Section 1 card, providing the background information that is the basis for understanding the following sections.

  • Page 17: Getting Started With Your Pcs Connection Card

    Getting Started With Your PCS Connection Card In This Section The PCS Connection Card Software Activating and Configuring Your Account Care and Maintenance his section outlines the basics of getting started with your PCS Connection Card, including installing the PCS Connection Manager Software and inserting and activating your card.

  • Page 18: Getting Started

    Getting Started Before you can begin using the PCS Connection Card, you must: Install the PCS Connection Manager Software. Activate your PCS Account and configure the PCS Connection Card to use your account, unless the card has been pre-activated. The PCS Connection Card Software The PCS Connection Card comes with this software: PCS Connection Manager, which allows you to manage the card and monitor your connections.
  • Page 19 Your PCS Connection Card’s ESN (electronic serial number) The ESN is printed on the card’s label and can also be displayed during the installation process. A pen and paper to write down your account information During this call, PCS Customer Service Solutions will help you select your service plan and guide you through the activation process.

  • Page 20: Care And Maintenance

    Care and Maintenance As with any electronic device, the PCS Connection Card must be handled with care to ensure reliable operation. Follow these guidelines in using and storing the card: Do not apply adhesive labels to the card. This may cause the card to become jammed inside the card slot.

  • Page 21: Section 2: Installing The Pcs Connection Card

    S ec t i o n 2 Installing the PCS Connection Card Section 2 Installing the PCS Connection Card 15...

  • Page 23: Installation On Notebook Pcs

    Installation on Notebook PCs In This Section System Requirements Installing the PCS Connection Manager Inserting and Removing the Card Configuring Your Account his chapter guides you through the steps necessary to install your PCS Connection Card and make it operational on a notebook PC. Section 2: Installing the PCS Connection Card 2A: Installation on Notebook PCs 17 S e ct i o n 2 A...

  • Page 24: Getting Started

    Getting Started Before you can use your PCS Connection Card, you must first: Install the PCS Connection Manager Software, located on the Installation CD, onto your computer. Note: Before installing your new software, delete or uninstall any previously existing modem or dialer software from your system. Note: Do not insert the PCS Connection Card in the slot until prompted to do so by the Setup program.
  • Page 25 To install the PCS Connection Card, you require these system resources: Table 1: System Resource Requirements Card slots Communications ports Disk drive I/O resources Memory Disk space Tip: A driver is software that forms the interface between a device (such as the PCS Connection Card) and the operating system on your PC (such as Windows Me).
  • Page 26 From the CD start-up window, select documentation launch the InstallShield Use the Next noting the following: You must click the license agreement to proceed with the installation. Using the default settings for the Destination Location and Program Folder is recommended unless you have special requirements and an advanced understanding of PC configuration.

  • Page 27: Installing The Pcs Connection Manager Software (Windows Xp)

    On completion of this step, the PCS Connection Manager Software and the PCS Connection Card driver are installed and you can proceed to activate your card. See “Activating Your PCS Connection Card” on page 24. Installing the PCS Connection Manager Software (Windows XP) Note: You may require administrative privileges, depending on your Windows XP installation.
  • Page 28 of launching the software by double clicking an icon on your desktop (as well as from the Start menu). Click Finish If you are running Windows XP, a window indicates that the driver files will be copied to your notebook. Click click Continue Anyway each time it appears.

  • Page 29: Inserting And Removing The Pcs Connection Card

    Inserting and Removing the PCS Connection Card Inserting the PCS Connection Card Before you insert the PCS Connection Card, you must first install the Wireless Connection Manager Software. Once you have completed the installation procedure, you may insert your card into your computer’s PC Card slot.

  • Page 30: Activating Your Pcs Connection Card

    Section 2: Installing the PCS Connection Card 24 2A: Installation on Notebook PCs > Start Programs > PCS Connection Manager for AirCard 550 > Activation Wizard buttons to navigate through the Activation Back Manual Activation >...
  • Page 31 Inform your PCS Customer Solutions Specialist that you are activating a PCS Connection Card by Sierra Wireless (AirCard 550). The representative will request your ESN (electronic serial number). This is displayed in the Activation Wizard (and is printed on the PCS Connection Card box and on the label on the back of the card).

  • Page 33: Installation On Handheld And Pocket Pcs

    Installation on Handheld and Pocket PCs In This Section System Requirements Installing the PCS Connection Manager Inserting and Removing the PCS Connection Card Configuring Your Account his chapter guides you through the steps necessary to install your PCS Connection Card and make it operational on a Handheld or Pocket PC.

  • Page 34: Getting Started

    Getting Started Since software cannot be installed directly to a Handheld/Pocket PC, you require a desktop or notebook computer to function as a “host”. The installation, activation, and configuration process follows these steps: Install the software to the host. Connect the Handheld/Pocket PC to the host and download the software from the host to the Handheld/Pocket PC.
  • Page 35 Special Note for Pocket PC Users: To function properly with IOTA protocol, the PCS Connection Card requires support for high-security 128-bit encryption. If the installer does not detect high-security support on your system, a warning will appear instructing you to install Microsoft High Encryption Pack for Pocket PC.

  • Page 36: Installing The Pcs Connection Manager

    Installing the PCS Connection Manager Software To install the software, you can either: Connect the host and the Handheld/Pocket PC before you install the software to the host. (In this case, you are prompted to initiate the download as soon as the software installation is complete.) –...
  • Page 37 Using the default settings for the Destination Location and Program Folder is recommended unless you have special requirements and an advanced understanding of PC configuration. (The Destination Location dictates where the software is installed. The Program Folder dictates the name assigned to the software in the Add/Remove Programs in the Control Panel.) A dialog box displays this message, “On the next mobile device...

  • Page 38: Inserting And Removing The Pcs Connection Card

    ActiveSync should launch automatically when the host and Handheld/ Pocket PC are connected. Note: If you are unable to establish a connection, launch ActiveSync from the Start menu and use the online help in ActiveSync. If you are prompted to indicate whether you want to set up a partnership, click downloading the PCS Connection Manager Software, it does not matter whether you have a partnership.) You should then be...

  • Page 39: Activating Your Pcs Connection Card

    To insert the PCS Connection Card into a Handheld PC: Attach the antenna to the circular copper connector on the end of the card. DO NOT FORCE With the Sprint label facing towards the top of the Handheld PC, insert the network card into the slot. The card is powered as soon as you insert it.
  • Page 40 Inform your PCS Customer Solutions Specialist that you are activating a PCS Connection Card by Sierra Wireless (AirCard 550). The representative will request your ESN (electronic serial number). This is displayed in the Activation Wizard (and is printed on the PCS Connection Card box and on the label on the back of the card).

  • Page 41: Section 3: Using The Pcs Connection Card

    S ec t i o n 3 Using the PCS Connection Card Section 3 Using the PCS Connection Card 35...

  • Page 43: The Pcs Connection Manager

    The PCS Connection Manager Window and Indicators In This Section The PCS Connection Manager Getting Help Components of the PCS Connection Manager window Menu items Taskbar icons his chapter outlines the PCS Connection Manager interface for your PCS Connection Card, including the components of the main window, button usage, taskbar icons and more.

  • Page 44: The Pcs Connection Manager

    Double clicking the icon on your desktop Selecting Start PCS Connection Manager for AirCard 550 On a Handheld/Pocket PC, you can launch the PCS Connection Manager Software by selecting Depending on your settings in the Options window, the software launches automatically anytime you insert the PCS Connection Card.

  • Page 45: Getting Help

    to save memory. It should not be necessary to close the card software, but you can close the software by tapping CTRL + Q on the soft keyboard. On Handheld and notebook PCs, use the Close button in the lower right corner to exit.
  • Page 46 Notebook / Handheld PCs Message area Keypad button Pocket PCs Section 3: Using the PCS Connection Card 40 3A: The PCS Connection Manager Window and Indicators Indicator area Minimize button Message area Indicator area Establish/cancel a connection Establish/cance a connection Close button...

  • Page 47: Displaying The Menu Items

    Displaying the Menu Items The menus are described in detail in "Menu Options" on page 63. Notebook / Handheld PC: The MENU Button To display the menu items, click the MENU button located in the lower left corner of the PCS Connection Manager window. Pocket PC To display the menu items, click the PCS Connection Manager window.

  • Page 48: Message Area

    Message Area Notebook and Handheld PCs Pocket PCs Description The message area displays one of these messages: Ready to Connect there is no call in progress. indicates that the PCS Connection Card is attempting to Dialing connect to a phone number. The name of the person with whom you are connecting (or “Unknown”...

  • Page 49: Indicator Area

    Roam Call From … progress and you are roaming. Data Call From … Fax Call From … … New Missed Call(s) that you failed to answer. (Depending on your settings in the Options window, a record of these calls is maintained in the Call Log which is described on page 71.) You have new voicemail! messages.(For more information on voicemail, see page 61.)
  • Page 50 Icon Meaning Note: This icon is displayed only when voice and data services are available. The Signal Strength indicator uses bars to show the intensity of the radio signal. The number of bars increases as signal strength increases to a maximum of four bars. Tip: Optimal signal strength is obtained when the antenna is perpendicular to the card.
  • Page 51 Table 1: Indicator Area Icons (Continued) Icon Meaning You have new voicemail. To retrieve your voicemail, press and hold the “1” key for about 2 seconds. Note: This icon is displayed only when voice and data services are available. The Roaming Status indicator shows whether you are roaming off of the Sprint Nationwide PCS Network.

  • Page 52: Go Button

    GO Button The GO button is used to establish and cancel a connection. The text on the button changes during different connection stages: – Ready to establish a connection. Click the button to start a connection (if only one connection is defined), or to display a list from which you can select a connection (if more than one connection is defined).
  • Page 53 Status Icons Table 2: Status Area Icons Icon Meaning You are in service on the CDMA network but have no active voice or data connection. You have an active voice or data connection. You missed (failed to answer) an incoming call. You can view the number of the caller in the Call Log.

  • Page 55: Data Connections

    Data Connections In This Section Basic Data Connection Information PCS Vision Connections his section provides an overview of the high-speed data connection available through your PCS Connection Card and how best to take advantage of the card’s versatility. Section 3: Using the PCS Connection Card 3B: Data Connections 49 S e ct i o n 3 B...

  • Page 56: The Basics

    The Basics The GO button on the PCS Connection Manager window is used to launch data connections for any of these purposes: Browsing the Internet Receiving email Dialing into your corporate network Sending and receiving faxes The PCS Connection Card functions as a network card using a PCS Vision data connection.

  • Page 57: Pcs Vision (High-Speed) Connections

    PCS Vision (High-Speed) Connections : If the following icon appears in the indicator area of the Important PCS Connection Manager window, you do not currently have PCS Vision service and cannot make a connection: To make a PCS Vision connection: From the PCS Connection Manager window, click the The PCS Connection Manager program then initiates the connection.

  • Page 58: Dormant Connection

    Dormant Connection The PCS Connection Card is “active” during PCS Vision connections when data transmission is occurring. If data transmission over the network stops for a period of time, the card becomes “dormant”. The period of inactivity that causes the card to become dormant is set by Sprint and is always less than one minute.

  • Page 59: Voice Connections

    Voice Connections In This Section The Keypad Outgoing Calls Incoming Calls Voicemail ou can use your PCS Connection Card to transform your notebook or pocket PC into a mobile phone simply by connecting a headset to the card and using the PCS Connection Manager interface to place and receive voice calls.

  • Page 60: Voice Connection Features

    Voice Connection Features The PCS Connection Card offers many convenient voice features: The volume control allows you to adjust ringer or incoming voice volume. Selecting the dialed number. Any-Key Answer any button on the keypad (except control). (Page 80.) Auto-Answer calls within a specified number of rings.

  • Page 61: Using The Keypad

    Using the Keypad The keypad is used to answer and place voice calls. The keypad performs the same functions as the keypad on a mobile phone. Tip: You can store frequently dialed numbers in the Phone Book and dial directly from the Phone Book window instead of entering the number on the keypad.
  • Page 62 Open/close the keypad Place and answer calls Section 3: Using the PCS Connection Card 56 3C: Voice Connections Volume control Clear a number you’ve entered End a call; clear status messages...
  • Page 63 Pocket PC The keypad is displayed when you tap Volume control Place and answer calls Note: When KeyGuard is on, clicking the buttons on the keypad has no effect. For information on KeyGuard, see page 74. Notebook / Handheld PC : To switch from the keypad to the data connection screen, tap Pocket PC >...
  • Page 64 Table 3: The PCS Connection Manager Keypad Keypad Buttons 0-9, #, (or the same keys on your keyboard) TALK (<Enter> on your keyboard) (<Esc> on your keyboard) BACK (<Backspace> on your keyboard) Volume Control Section 3: Using the PCS Connection Card 58 3C: Voice Connections Function Enter the digits (and other characters) you want to dial.

  • Page 65: Outgoing Calls

    Outgoing Calls To initiate a call: Connect a headset to the card, if one is not already connected. If the keypad is not displayed, then: Notebook / Handheld PC: click the keypad button. Pocket PC: tap Tools Enter the number you want to dial by either clicking the number buttons on the keypad or typing the numbers on your keyboard.

  • Page 66: Incoming Calls

    Incoming Calls When you receive an incoming call: A sound is played, unless the Silent Ringer feature is enabled. The keypad is displayed. If you have Caller ID, the phone number and, if available, the name of the caller are displayed. If you are roaming and Call Guard is enabled (page 88), then the card beeps and a screen appears, stating that a roaming rate applies.

  • Page 67: Voicemail

    Voicemail Incoming calls may be put through to your voicemail box, if: A calls arrives while you have an active data connection, or You do not answer an incoming voice call When you have new voicemail: The following icons are displayed: in the indicator area, and The message area displays the message “You have new voicemail!”.

  • Page 69: Menu Options

    Menu Options In This Section Overview of Menu Items Description of Menu Items his chapter provides an overview and brief description of each menu option you may encounter while using your PCS Connection Card and PCS Connection Manager Software. Section 3: Using the PCS Connection Card S e ct i o n 3 D 3D: Menu Options 63...

  • Page 70: Overview Of Menu Items

    Overview of menu items The following table outlines the various menu items and provides a brief description and directions on where in this guide to find more detailed information about the item. Menu item Connect (Connection Manager Only) Web Messaging Phone Book Call Log KeyGuard...

  • Page 71: Web Messaging

    Web Messaging The Web Messaging window is used to display Web messages you receive. Note: For information about Web message service subscription, contact PCS Customer Service Solutions. Additional charges may apply. Web messaging is a feature that allows you to receive short messages (up to 160 characters) through the CDMA network.
  • Page 72 To delete all messages: Select Edit > Delete All Confirm that you want to delete the messages by clicking Note: The Delete All menu option deletes all messages, whether or not the messages have been read. The message expiry feature deletes only messages that have been read.

  • Page 73: Exiting The Web Messaging Window

    Exiting the Web Messaging Window To exit from the Web Messaging window: Select File > Close – or – (Notebook and Handheld PCs) Click the right corner of the window – or – (Pocket PCs) Tap Phone Book (Notebook PC) The phone book provides a place to store the phone numbers and email addresses of your contacts.

  • Page 74: Dialing A Phone Number In The Phone Book

    Changing a Record To change a record: Select the record in the PhoneBook window. Select File > Edit Contact Edit Contact Make any changes in the Contact Properties window and click to keep the changes or Deleting a Record To delete a record: Select the record in the PhoneBook window.
  • Page 75 Setting Your Phone Book to Automatically Synchronize With Outlook To set your phone book to automatically synchronize with Outlook: Ensure you are online. From the General tab of the Options window of the PCS Connection Manager, select the “Outlook Synchronization (Contacts only)” check box.

  • Page 76: Phone Book (Handheld/Pocket Pc)

    Table 5: Synchronization of Outlook and Your Phone Book Checkbox Cleared Cleared Phone Book (Handheld/Pocket PC) The phone book is an interface to the Contacts screen of the Pocket Outlook program. Any contact information you enter in Outlook is accessible through the phone book in the PCS Connection Manager Software.

  • Page 77: Always On Top (Notebooks Only)

    Always On Top (Notebooks Only) When Always On Top is enabled, the PCS Connection Manager displays in front of all other application windows, even when you position another window over the manager. This allows you to view connection status indicators while using another application, such as your Internet browser. To enable or disable Always On Top: PCS Connection Manager interface: Select A check mark next to the option indicates that it is enabled.
  • Page 78 Table 6: Call Direction Icons Icon Phoning a Number To phone a number contained in one of the call records: (Notebooks only) Double click the record. – or – Select the number. Select File This can be used to place voice calls only. Note: The Dial option in the File menu can be used to establish a voice call to any number in the From or To column.
  • Page 79 Copying a Phone Number to the Windows Clipboard To copy a phone number to the Windows Clipboard: Select the record. Select Edit > Copy Phone Number You can then paste the number into another window (in most cases, using CTRL+V). The phone number that is copied is the number in the column for incoming calls, and the number in the From outgoing calls.

  • Page 80: Keyguard

    Sorting the Calls To sort the calls: Click any column heading to sort by that column in ascending order. Click the same column heading again to sort by the same column in descending order. For example, to sort the calls by name, click the Name column heading. This sorts the records from A to Z.

  • Page 81: Options

    Options… The Options window allows you to configure the PCS Connection Manager Software and the PCS Connection Manager to suit your preferences. In the Options window you can: Enable and disable several features, including Auto-Answer, Any-Key Answer, the Inactivity Time-Out, Auto-Connect, Web Message Expiry, and the Lock Code.

  • Page 82: Sounds Tab

    Sounds Tab Field Enable Call Alert (Pocket PC: Call Waiting Alert) Section 3: Using the PCS Connection Card 76 3D: Menu Options Table 7: Sounds Tab Options Description This field allows you to enable and disable all sounds. When this box is checked, you have the option of individually enabling and disabling the Call Alert, Incoming Call, New Web Message, and New Voice mail sounds.
  • Page 83 Table 7: Sounds Tab Options (Continued) Field Incoming Call New Web Message New Voicemail Description This field allows you to select whether a sound is played when you receive a call. When this is disabled, the Silent Ringer icon is displayed in the indicator area notification you will then have of an incoming voice call is the “Voice Call From …”...

  • Page 84: Security Tab

    Table 7: Sounds Tab Options (Continued) Field Headset Volume Security Tab Tip: Locking the PCS Connection Card does not prevent you from dialing 911. Field Lock modem Section 3: Using the PCS Connection Card 78 3D: Menu Options Description This slider allows you to adjust the volume of the earpiece on your headset.
  • Page 85 Table 8: Security Tab Options (Continued) Field Lock Modem Now Change Lock Code Description This button allows you to enable the Lock Code feature immediately. (If you select the previously described drop-down menu, you need to close the PCS Connection Manager before the lock code comes into effect.) When you click the button, the PCS Connection Manager prompts, “Lock the modem now?”.

  • Page 86: Voice Tab

    Voice Tab Field Auto-Answer Incoming Calls Auto-Retry Any-Key Answer Section 3: Using the PCS Connection Card 80 3D: Menu Options Table 9: Voice Tab Options Description This field allows you to enable and disable the Auto-Answer feature. To disable the feature, select off from the drop-down menu.
  • Page 87 Table 9: Voice Tab Options (Continued) Field Auto-Hyphenation Tone Length Level Mute Minute Alert Description This field allows you to enable and disable the Auto-Hyphenation feature. When enabled, a hyphen is automatically inserted after the area code, and between the first three and last four digits of a phone number, as you enter the number.
  • Page 88 Table 9: Voice Tab Options (Continued) Field Service Alert Change … Section 3: Using the PCS Connection Card 82 3D: Menu Options Description This field allows you to enable and disable the Service Alert feature. When enabled, the card emits a tone whenever a change occurs in the PCS Vision coverage or roaming status.

  • Page 89: Web Messages Tab

    Web Messages Tab Table 10: Web Messages Tab Options Field Web Messages: Expire Description This feature allows for the automatic deletion of Web messages that have been in your Inbox for a specified amount of time. The Web messaging feature is described in detail beginning on page 65. To disable automatic deletion of messages, select from the drop-down menu.

  • Page 90: General Tab

    General Tab Field Data Call Inactivity Timeout: Disconnect Incoming Calls Answer Call Logging Retain Active NAM* Profile Section 3: Using the PCS Connection Card 84 3D: Menu Options Table 11: General Tab Options Description The Inactivity Timeout terminates your data connections automatically when the card is inactive for the amount of time you specify here.
  • Page 91 Table 11: General Tab Options (Continued) Field System Select Auto-Launch Update System Clock with CDMA time during start-up Description This field allows you to set roaming parameters for your PCS Connection Card. The options in this field are: prevents the card from roaming Home Only off the Sprint Nationwide PCS Network Home Preferred...
  • Page 92 Table 11: General Tab Options (Continued) Field Outlook Synchronization (Contacts only) (Notebooks only) TTY Mode Section 3: Using the PCS Connection Card 86 3D: Menu Options Description Set the PCS Connection Manager Software to automatically synchronize your phone book entries with your Contacts entries in Microsoft For more information, see Table 5: Synchronization of Outlook and Your Phone Book on page 69.

  • Page 93: Network Tab

    Network Tab Table 12: Network Tab Options Field Automatically establish a network session when available Display Tab Table 13: Display Tab Options Field Always on Top (Notebook PCs only) 1xRTT premium service charge (for non-subscribers) Description In future releases the PCS Connection Card will have a feature to allow for an immediate PCS Vision connection whenever the card is inserted and PCS Vision service is available.

  • Page 94: Online Help

    Table 13: Display Tab Options (Continued) Field Data connection lost Call Guard Online Help The PCS Connection Card comes with complete online help. Help Topics (Notebook PC) Tip: Help is available in most windows by pressing <F1> or clicking the button.

  • Page 95: Help Topics (Handheld Pc)

    In the window, select a radio button to generate a database. Then use Find the word matching options to locate the help section you want to display. In the Help Topics topic of interest. Topics that have a book icon next to them can be expanded by double clicking the icon.

  • Page 97: The Network Adapter Manager (Notebooks Only)

    The Network Adapter Manager (Notebooks Only) In This Section Windows 98 SE and Me Windows 2000 and XP On-Line Help and Version Information Closing the Network Adapter Manager his chapter outlines the functionality of the built-in Network Adapter Manager during active PCS Vision connections using your PCS Connection Card present in your notebook computer.

  • Page 98: The Basics

    The Basics The PCS Connection Card comes with an application, called the Network Adapter Manager, that is designed to manage multiple network interface cards on notebook PCs. To understand the purpose of the Network Adapter Manager, it is necessary to understand that the card behaves differently for each type of connection.

  • Page 99: Windows 98 Se And Me

    Depending on which card is primary, the Network Adapter Manager displays one of these icons: AirCard 300 is the primary network card AirCard 400 is the primary network card PCS Connection Card is the primary network card LAN card is the primary network card No network card is inserted (This icon is always displayed in Windows 2000, except during PCS Vision connections.) Windows 98 SE and Me...

  • Page 100: Windows 2000 And Xp

    The Network Adapter Manager also has a menu through which you can switch primary cards. To switch cards: Right click the Network Adapter Manager icon in the status area to display the shortcut menu. Select the card you want to use as the primary card from the menu. –...

  • Page 101: On-Line Help And Version Information

    stop the Ethernet card (see below), disconnect the cable to the Ethernet card, and Windows 2000/XP automatically begins routing network traffic through the PCS Connection Card. Since Windows 2000/XP has this enhanced method of handling multiple PC Cards, the Network Adapter Manager does not allow you to switch cards from the shortcut menu in this operating system.

  • Page 103: Troubleshooting Tips (Notebook Pc)

    Troubleshooting Tips (Notebook PC) In This Section Problem Causes and Solutions Reinstalling the PCS Connection Card Driver Resolving Resource Conflicts his section provides assistance in diagnosing and solving many common problems you may experience while using your PCS Connection Card with your notebook PC. Section 3: Using the PCS Connection Card 3F: Troubleshooting Tips (Notebook PC) 97 S e c ti o n 3 F...

  • Page 104: Problem Causes And Suggestions

    Problem Causes and Suggestions When properly installed, the PCS Connection Card is a highly reliable product. Most problems are caused by one of these issues: The wrong driver has been installed. System resources required by the card are in use by other devices. Network coverage is not available (either because you are outside the coverage area, or because of an account or network problem).
  • Page 105 Error: When Clicking the Keypad, Nothing Happens Possible Causes KeyGuard is on. • Error: Not In Service The PCS Connection Manager Software displays the message “Not in service”. Possible Causes Inadequate signal strength may occur for any of these reasons: You are outside the Sprint Nationwide PCS Network.
  • Page 106 Error: Connection Seems Slow When you have a both a PCS Connection Card and an AirCard 300 in your computer, the data connection seems quite slow. Possible Causes Under some operating systems, if both cards are inserted, then the path that the Internet Protocol (IP) traffic will take is not predictable.

  • Page 107: Reinstalling The Pcs Connection Card Driver

    (For example, to see all the installed modems, click the “+” sign to the left of have 3 entries: The card should display under Sierra Wireless AirCard 550 PC Card Parent The card should display under AirCard 550 Modem The card should display under...

  • Page 108: Windows 2000

    the PCS Connection Card by observing which entries are affected when you eject and reinsert the card. Replacing the Driver If the installation CD is not already in your CD-ROM drive, insert it. If the CD start-up menu appears, use the corner of the screen to exit the menu.
  • Page 109 (For example, to see all the installed modems, click the “+” sign to the left of have 3 entries: The card should display under Sierra Wireless AirCard 550 PC Card Parent The card should display under AirCard 550 Modem The card should display under...

  • Page 110: Windows Me

    (For example, to see all the installed modems, click the “+” sign to the left of have 3 entries: The card should display under Sierra Wireless AirCard 550 PC Card Parent The card should display under AirCard 550 Modem The card should display under...
  • Page 111 If the installation CD is not already in your CD-ROM drive, insert it. If the CD start-up menu appears, use the corner of the screen to exit the menu. Click to select Sierra Wireless AirCard 550 PC Card Parent PCS Connection Card listing under Click the Properties Click the tab.

  • Page 112: Windows Xp

    (For example, to see all the installed modems, click the “+” sign to the left of have 3 entries: The card should display under Sierra Wireless AirCard 550 PC Card Parent The card should display under AirCard 550 Modem The card should display under...

  • Page 113: Resolving Resource Conflicts

    Installing the Windows XP PCS Connection Card Driver If the installation CD is not already in your CD-ROM drive, insert it. If the CD start-up menu appears, use the corner of the screen to exit the menu. Eject and reinsert the PCS Connection Card to launch the Found New Hardware Wizard.

  • Page 114: Windows 98 Se

    “+” sign to its left. Double click the tree by clicking the “+” sign to its left. Double click Disable in this hardware profile tree by clicking the “+” sign to its left. Sierra Wireless AirCard 550 PC Card Parent button. Modem Infrared...

  • Page 115: Windows 2000

    Windows should then reinstall the driver for your PCS Connection Card. If the Add New Hardware Wizard is launched, follow the installation below. Click on the first window of the Add New Hardware Wizard to Next proceed to the next window. Select Search for the best driver for your device (Recommended)
  • Page 116 Section 3: Using the PCS Connection Card 110 3F: Troubleshooting Tips (Notebook PC) Sierra Wireless AirCard 550 PC Card Parent in the pop-up menu to open the Properties tab. button to open the Upgrade Device Driver...

  • Page 117: Windows Me

    If the card is not already inserted into a PC Card slot, insert it. In the Control Panel Device Manager window, expand the Multifunction Adapters Click the Sierra Wireless AirCard 550 PC Card Parent button. Remove Confirm that you want to remove the device by clicking Close all windows and restart your PC.

  • Page 118: Windows Xp

    If you are prompted for a file when the PC restarts, enter d:\Drivers\WinMe and click If the Add New Hardware Wizard appears, follow these instructions: Click Specify the location of the driver (Advanced) first window of the Add New Hardware Wizard and click proceed.
  • Page 119 If the card is not already inserted into a PC Card slot, insert it. In the Control Panel Device Manager window, expand the Multifunction Adapters Right click the Sierra Wireless AirCard 550 PC Card Parent Click from the pop-up menu and click Uninstall Eject and reinsert the PCS Connection Card to launch the Found New Hardware Wizard.

  • Page 121: Troubleshooting Tips (Handheld / Pocket Pc)

    Troubleshooting Tips (Handheld / Pocket PC) In This Section Problem Causes and Suggestions Uninstalling the PCS Connection Manager his section provides assistance in diagnosing and solving many common problems you may experience while using your PCS Connection Card 3G: Troubleshooting Tips (Handheld / Pocket PC) 115 with your Handheld or Pocket PC.

  • Page 122: Problem Causes And Suggestions

    Problem Causes and Suggestions When properly installed, the PCS Connection Card is a highly reliable product. Most problems are caused by one of these issues: The wrong driver has been installed. Network coverage is not available (either because you are outside the coverage area, or because of an account or network problem).
  • Page 123 Error: Searching for PCS Connection Card... The PCS Connection Manager Software displays the message “ Searching for PCS Connection Card…. Possible Causes The card is not completely inserted into the PC Card slot. The wrong driver is installed for the card. The battery of your Pocket PC or its expansion pack is low.
  • Page 124 Error: Not In Service The PCS Connection Manager displays the message “ Possible Causes Inadequate signal strength may occur for any of these reasons: You are outside the Sprint Nationwide PCS Network. Your antenna is not attached or is pointed in the wrong direction. You may be inside a building or near a structure that is causing radio interference.

  • Page 125: Uninstalling The Pcs Connection Manager Software

    2. On the host, open the Control Panel by selecting Control Panel 3. Double click the Remove Programs window. 4. Click to select Sierra Wireless AirCard 550 Pocket PC… 5. Double click the 6. Confirm that you want to delete the program by clicking 7. Click Finish...

  • Page 127: Section 4: Pcs Vision

    S ec t i o n 4 PCS Vision Section 4 PCS Vision 121...

  • Page 129: Pcs Vision

    PCS Vision In This Section Messaging PCS Business Connection CS Vision brings you clarity you can see and hear, with enhanced, always-on mobile multimedia capabilities like email, Internet browsing and PCS Business Connection This rich, colorful graphic experience will be visually comparable to your home or office computer.

  • Page 130: Browsing The Web With Your Pcs Connection Card

    Browsing the Web With Your PCS Connection Card Launching the Web To launch the Web: From the card’s main menu, highlight Your User Name When you buy a PCS Connection Card and sign up for service, you're automatically assigned a user name. Then, when you use PCS Vision Services, your user name is submitted to identify you to the Sprint Nationwide PCS Network.

  • Page 131: Messaging

    Messaging Now you can send and receive email and instant messages, as well as chat on select PCS Connectiobn Cards. With chat, you can have a conversation without talking. Join in a Web-based chat room to exchange information on a specific topic or read conversations that others have posted –...

  • Page 132: Email

    Email Using PCS Email With PCS Email, you can set up an account at no additional charge and perform many of the typical email functions from your PCS Phone that you can from your personal computer. You can manage your PCS Email Account from your PCS Phone or personal computer at select email providers from the Web.

  • Page 133: Pcs Business Connection

    PCS Business Connection Personal Edition PCS Business Connection wireless access to both Microsoft Outlook and Lotus Notes. PCS Business Connection Personal Edition delivers the following features: Business email access compose your company email. Company directory and contacts contacts from your company's directory. Do all this and add/edit your personal contacts.

  • Page 134: Pcs Vision Faqs

    PCS Vision FAQs How will I know when my card is ready for PCS Vision Service? Your user name (for example, bsmith001@sprintpcs.com) will appear on the display screen. How do I sign-in for the first time? You are automatically signed in to PCS Vision Services when you turn on your phone.

  • Page 135: Section 5: Specifications And Regulatory Information

    S ec t i o n 5 Technical Specifications Regulatory Information Section 5 Technical Specifications and Regulatory Information 129...

  • Page 137: Technical Specifications

    Technical Specifications In This Section LED Operation Radio Frequency and Electrical Specifications Environmental Specifications his section outlines LED operation and the technical and environmental specifications of your new PCS Connection Card. S e ct i o n 5 A Section 5: Technical Specifications 5A: Technical Specifications 131...

  • Page 138: Led Operation

    LED Operation The PCS Connection Card has a single red/green LED on the antenna end of the card. The LED operates as follows: LED Behavior Solid amber* Blinking amber Solid green Blinking green Solid red *Both red and green are lit. Section 5: Technical Specifications 132 5A: Technical Specifications Table 1: LED Operation...

  • Page 139: Radio Frequency And Electrical Specifications

    Radio Frequency and Electrical Specifications Table 2: Radio Frequency & Electrical Specifications Approvals Voltage Current Transmitter power Transmit Receive Channel spacing Frequency stability Environmental Specifications Table 3: Environmental Specifications Operating temperature Storage temperature Humidity Vibration Drop Compliant with: IS-95A, IS-95B, IS-98D, IS-707A, IS707A-1, CDMA Developers Group Industry Canada +5 Vdc from PCMCIA Slot...

  • Page 141: Regulatory Information

    Regulatory Information In This Section Warning (EMI) - US FCC Information Warning (EMI) - Canada his section outlines important regulatory notices concerning your new PCS Connection Card. Section 5: Technical Specifications and Regulatory Intormation S e ct i o n 5 B 5B: Regulatory Information 135...

  • Page 142: Regulatory Notices

    Regulatory Notices This device complies with Part 15 of the FCC Rules. Operation of this device is subject to the condition that this device does not cause harmful interference. FCC guidelines stipulate that the antenna should be more than 17mm (0.68”) from all persons. N7NACRD555 FCC ID: Where appropriate, the use of the equipment is subject to the following...
  • Page 143 Cet appareil numérique respecte les limites de bruits radioélectriques applicables aux appareils numériques de Classe B prescrites dans la norme sur le matériel brouilleur: “Appareils Numériques”, NMB-003 édictée par le ministre des Communications. If you have purchased this product under a United States Government contract, it shall be subject to restrictions as set forth in subparagraph (c)(1)(ii) of Defense Federal Acquisitions Regulations (DFARs) Section 252.227-7013 for Department of Defense contracts, and as set forth in...
  • Page 144 Section 5: Technical Specifications and Regulatory Intormation 138 5B: Regulatory Information...

  • Page 145: Section 6: Safety And Terms & Conditions

    S ec t i o n 6 Safety Information Terms & Conditions Section 6 Safety Information and Terms & Conditions 139...

  • Page 147: Safety And Notices

    Safety and Notices In This Section Important Notice Safety and Hazards Limitations of Liability his section outlines important safety guidelines and liability statements concerning your new PCS Connection Card Section 6: Safety Information and Terms & Conditions S e ct i o n 6 A 6A: Safety and Notices 141...

  • Page 148: Important Notice

    Important Notice Because of the nature of wireless communications, transmission and reception of data can never be guaranteed. Data may be delayed, corrupted (i.e., have errors) or be totally lost. Although significant delays or losses of data are rare when wireless devices such as the PCS Connection Card are used in a normal manner with a well-constructed network, the PCS Connection Card should not be used in situations where failure to transmit or receive data could result in damage of any...

  • Page 149: Limitation Of Liability

    some states and provinces, operating such communications devices while in control of a vehicle is an offence. Limitation of Liability The information in this manual is subject to change without notice and does not represent a commitment on the part of Sierra Wireless, Inc. or its affiliates.

  • Page 150: Patents

    Patents Portions of this product are covered by some or all of the following US patents: 5515013, 5617106, 5629960, 5682602, 5748449, 5845216, 5847553, 5878234, 5890057, 5929815, 6169884, 6191741, 6199168, 6339405, D367062, D372248, D372701, D416857, D442170, D452495, D452496, and other patents pending. Licensed by QUALCOMM Incorporated under one or more of the following United States Patents and/or their counterparts in other nations:...

  • Page 151: Terms And Conditions

    Terms and Conditions In This Section Terms and Conditions of Services his section contains the terms and conditions of service for your new PCS Connection Card Terms and Conditions of Services (Effective as of May 1, 2002 until replaced) Thanks for choosing Sprint. These terms and conditions are part of your agreement with Sprint for PCS Services.
  • Page 152 rates and features we set for that Service Plan. We use the words "we," "us," "our" or "Sprint " to refer to Sprint Spectrum L.P. and its affiliates doing business as Sprint in these Terms. When you activate PCS Services or attempt to use our PCS Services (including, without limitation, attempting to place a call on the Sprint Nationwide PCS Network , or off the Sprint Nationwide PCS Network when roaming, including "911"...
  • Page 153 modify the Agreement except for your PCS Service Plan (see Termination and Changing Service Plans). You may be eligible for a fixed length PCS Service Plan Service Plan. ("Term Service Plan") or for a month-to-month Service Plan ("Non- Term Service Plan"). We determine the Service Plan for which you qualify.
  • Page 154 beyond our control, including atmospheric, geographic, or topographic conditions. We do not guarantee that there will be no interruptions or delays in Services. Your PCS Phone will not accept the services of any wireless provider other than Sprint (but see Roaming). We assign a phone number ("Number") to the phone or other Number.
  • Page 155 one-minute increments, with partial minutes of use rounded up to the next highest minute. You must pay, by each invoice due date, all charges for Services provided to the Number for each phone or other equipment that our records show you activated, no matter who actually uses or has possession of the phone or other equipment at the time Services are provided.
  • Page 156 invoice will not separately identify the number of kilobytes attributable to your use of specific sites, sessions or services used. Specific additional information about PCS Vision wireless services, including pricing, included kilobytes and combining with other PCS Service Plans, is available in our standard sales collateral for PCS Vision wireless Service Plans or at www.sprintpcs.com...
  • Page 157 charged at the rate per minute for usage over included minutes provided in the Service Plan in effect at the time the usage was incurred. Access to and downloading of Additional Terms for Premium Services. premium content is not included with PCS Vision services. Certain PCS Vision services (e.g., games, ringers and screen savers) contain mostly premium services content.
  • Page 158 pay our costs and expenses of collection, including attorneys' fees and expenses, the fees of any collection agency and court costs. If we act as an invoicing agent for a third-party service provider, payments received are first applied to amounts due and owing to us and any remaining amounts are applied to sums due and owing to the third-party service provider.
  • Page 159 terminate Services for cause before the end of the term, you may be required to pay a termination fee. No termination fee is charged if you terminate a Term Service Plan within 14 days of activation of your PCS Phone. During the term we must give each other notice to terminate Services.
  • Page 160 past due balance and the minimum amount by any method authorized by Sprint. Contact PCS Customer Service Solutions for information about authorized methods of making these payments. We may charge you a fee for calls that involve our live customer care services. If we provide Services to you on an Account Spending Limit basis, Services and coverage may be limited in certain ways.
  • Page 161 deposit balance. Any money held during this one-year period will not accrue interest for your benefit. You forfeit any portion of the money left after the one-year period. Wireless Web Services are Wireless Web and Voice Portal Services. part of the Services that can be obtained through Sprint. Wireless Web Services may not be immediately available in some PCS affiliate markets.
  • Page 162 Wireless Web Services Voice Portal Services. Neither Sprint nor its vendors or licensors guarantees the accuracy, completeness or usefulness of information that is obtained through the Wireless Web Services or Voice Portal Services. You are responsible for evaluating such content. Use of PCS Other Terms Applicable to PCS Vision Wireless Usage.
  • Page 163 us with a valid tax-exempt document. Any tax exemption applies only from the date we receive a valid tax-exempt document. Calls made outside of your Home Service Area and outside of Roaming. the Sprint Nationwide PCS Network are "roaming" calls. Your PCS Phone is specifically designed and engineered to work only on the Sprint Nationwide PCS Network.
  • Page 164 Phones and other equipment may be Phones and Other Equipment. purchased and returned as provided in the purchase documents. We are not the manufacturer of the phones or other equipment. The only warranties on the phones or other equipment are any limited warranties extended by the manufacturers.
  • Page 165 911 calls due to the equipment or software of the answering agency. Therefore, a TTY device should not be relied on for 911 calls. We will not complete calls from your Number to Pay-Per-Call Service. 900, 976 and similar numbers for pay-per-call services. You may be limited in the international International Calling.
  • Page 166 h) any interruption or failure of 911 or E911 emergency services or identification of the Number, address or name associated with any person accessing or attempting to access emergency services from your phone; i) the installation or repair of any products or equipment by parties who are not our authorized employees or agents;...
  • Page 167 STATUTE, OR TORT, INCLUDING FRAUD, MISREPRESENTATION, FRAUDULENT INDUCEMENT, OR ANY OTHER LEGAL OR EQUITABLE THEORY AND REGARDLESS OF THE DATE OF ACCRUAL OF SUCH CLAIM, CONTROVERSY OR DISPUTE SHALL BE RESOLVED BY FINAL AND BINDING ARBITRATION AS PRESCRIBED IN THIS SECTION. THE FEDERAL ARBITRATION ACT, NOT STATE LAW, GOVERNS THE QUESTION OF WHETHER A CLAIM IS SUBJECT TO ARBITRATION.
  • Page 168 (1) you may notify us by calling PCS Customer Service Solutions, and (2) we may notify you by leaving a message for you on your PCS Phone, answering machine or with your answering service. Notice addresses may be changed by giving notice as provided in this section. This Agreement is governed by and must Choice of Law;...
  • Page 169 plan or to both Toll-Free USA and Home Rate USA. (See Home Rate USA and Toll-Free USA for more information.) You do not have to register your Number when traveling outside your Home Service Area. This service lets you make or receive calls from Home Rate USA.

  • Page 171: Index

    Index Numerics 1xRTT premium service charge (for non-subscribers) 87 1xRTT. See PCS Vision 911 emergency number 74 About window 89 account overview 12 account activation. See activation activation manual Handheld/Pocket PCs 33 notebook PCs 24 overview 12 voice-assisted Handheld/Pocket PCs 33 notebook PCs 24 wizard 74 Handheld/Pocket PCs 33...
  • Page 172 DTMF tone 81 electrical specifications 133 encryption indicator 44 END button 58 environmental specifications 133 error messages. See troubleshooting ESN (electronic serial number) 13 fax 84 fax call from (message area) 43 FCC 135 firmware version 89 GO button 46 hands-free earbud 9 hardware version 89 hazards 142...
  • Page 173 roam call from 43 service required 43 voice call from 42 you have new voicemail 43 messages, error. See troubleshooting Microsoft Outlook synchronize with phone book minimize button Handheld PCs 41 notebook PCs 41 minute alert 81 missed call in call log 72 status area icon 47 mute 81 NAM profile 84...
  • Page 174 Windows Me 111 Windows XP 112 restore defaults button 75 roam call from (message area) 43 roaming indicator 45 safety 142 searching for PCS Connection Card Handheld/Pocket PC 117 notebook PC 98 service alert 82 service required (message area) Sierra Wireless, Inc. 144 signal strength 44 obtaining optimal 14 silent ringer 54...
  • Page 175 expire 83 indicator 44 sound 77 status area icon 47 – Web messaging 65 Web Updates Signing Up 125 Windows CE version 28 – Windows 2000 19 reinstalling the driver 102 – Windows 98 SE 19 reinstalling the driver 101 –...

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