Sierra Wireless AirCard 710 User Manual
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Sierra Wireless AirCard 710 User Manual

Sierra Wireless AirCard 710 User Manual

Wireless network card
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AirCard
710/750 Wireless Network
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User Guide

2130135
Rev D

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Summary of Contents for Sierra Wireless AirCard 710

  • Page 1: User Guide

    ® AirCard 710/750 Wireless Network Card User Guide 2130135 Rev D...
  • Page 3 Note: Some airlines may permit the use of cellular phones while the aircraft is on the ground and the door is open. Sierra Wireless network cards may be used at this time.
  • Page 4 AirCard 710/750 PCS GSM modem card must be operated with a minimum separation distance of 2.0 cm (0.8 inch) (for the AirCard 710) between the user/ nearby persons and the antenna. For more information about RF exposure, please visit the FCC web site at www.fcc.gov...
  • Page 5 Preface Trademarks Sierra Wireless and the Red Swoosh design are trademarks of ® Sierra Wireless, Inc. Heart of the Wireless Machine ® AirCard are registered trademarks of Sierra Wireless, Inc. Other trademarks are the property of the respective owners. All product specifications are subject to change without notice.
  • Page 6 AirCard 710/750 Network Card User Guide 2130135...

  • Page 7: Table Of Contents

    The AirCard 710/750 Software ........
  • Page 8 AirCard 710/750 Wireless Network Card User Guide Removing the Card ..........21 The Watcher™...
  • Page 9 Table of Contents Profiles Tab ..........41 Network Tab .
  • Page 10 AirCard 710/750 Wireless Network Card User Guide Technical Specifications ........75 LED Operation .

  • Page 11: Introducing The Aircard® 710/750 Network Card

    When packet mode service is available (see "Packet Mode Data Connections" on page 2), the AirCard 710/750 network card uses the General Packet Radio Service (GPRS) infrastructure to provide an “always-on” data connection, just like an Ethernet card or other wired network adapter.

  • Page 12: Supported Computer Platforms And Wireless Networks

    SMS-capable mobile GSM telephone. To use the AirCard 710/750 network card, you must have an account that gives you access to a GSM network. For technical details of supported network frequencies, see "Radio Frequency and Electrical Specifications"...

  • Page 13: Connection Speed

    To connect to the Internet or your corporate network in packet mode, you simply insert the AirCard 710/750 PC Card, click a few buttons, and launch your network soft- ware—such as a web browser, e-mail client, file transfer application, or other program.

  • Page 14: Package Contents

    AirCard 710/750 Network Card User Guide Package Contents Your AirCard 710/750 package contains the following compo- nents: • AirCard 710 or 750 wireless network card with retractable antenna • Installation CD containing the AirCard software and this user guide in Adobe Acrobat (PDF) format •...

  • Page 15: Getting Started

    Companies that operate GSM networks and provide access to these networks are called service providers. You must have an account with a GSM service provider to use the AirCard 710/ 750 card. When you purchase an AirCard, you should also receive a SIM card that holds your account information.

  • Page 16: Sim Card Overview

    AirCard 710/750 network card to the GSM wireless network. It need a new SIM card from your is the same type of card used as a “smart card” or “smart chip”...

  • Page 17: Removing A Sim Card

    Insert the end of the SIM card into the slot, and gently push it until it clicks into place. Figure 2-2: Inserting the SIM Card Into the AirCard 710/750 SIM Card Slot Once the SIM card is properly inserted, it should not stick out significantly from the slot, as shown in Figure 2-3.

  • Page 18: The Aircard 710/750 Software

    The driver software that forms the interface between the network card and your Windows operating system The Watcher and the Network Adapter Manager software should be installed before you insert the AirCard 710/750 for the first time. Detailed instructions are provided in Chapter 3. Configuring Your Account When you run Watcher for the first time, Watcher will automatically detect that a profile has not been configured.

  • Page 19: Care And Maintenance Of Your Aircard 710/750 Wireless Network Card

    The antenna should bend easily at the hinge. Do not force- fully bend the antenna. Figure 2-6: Proper Positioning of the AirCard 710/750 Antenna in a Notebook • When storing or transporting your PC in a case (such as a...
  • Page 20 AirCard 710/750Network Card User Guide 2130135...

  • Page 21: Installation On Notebook Pcs

    Before you begin the installation process, ensure your PC is running a supported operating system and meets the hardware requirements described below. System Requirements The AirCard 710/750 wireless network card is supported on: • Windows 98 / 98 SE •...

  • Page 22: Setting Your Internet Connection To Use The Aircard

    AirCard 710/750 Network Card User Guide Table 3-1: System Resource Requirements Memory 32 MB Disk Space 7 MB Setting Your Internet Connection to Use the AirCard Most likely, your computer will be set to use a modem to connect to the Internet.

  • Page 23: Installing The Software (Windows 98, 2000, And Me)

    The CD should auto-start and display a menu. trative privileges to install the AirCard software. Figure 3-1: The AirCard 710/750 Installation Menu · Start > Run If the CD does not auto-start, select and enter d:\launch.exe...

  • Page 24: Installing The Software (Windows Xp)

    Note: Depending on the XP If the AirCard CD is not already in your CD-ROM drive, installation, you may require insert it. The CD should auto-start and display a menu. administrative privileges. Figure 3-2: The AirCard 710/750 Installation Menu 2130135...
  • Page 25 Chapter 3: Installation on Notebook PCs · Start > Run If the CD does not auto-start, select and enter d:\launch.exe where is the drive letter of your CD-ROM drive. notebook installation From the CD start-up window, select and documentation notebook software installation and then launch the InstallShield Wizard.

  • Page 26: Installing The Driver (Windows Xp)

    Next your CD-ROM drive. Click to proceed to the next window. If a warning appears stating that AirCard 710/750 has not Continue Anyway passed Windows Logo testing, click Finish Click and repeat steps 6 to 9 as prompted.

  • Page 27: Inserting The Card

    AirCard facing up, carefully insert the AirCard into your PC Card slot. Figure 3-3: Inserting the AirCard 710/750 Network Card Grasp the tip of the antenna and pull it to extend the antenna fully (it should click into place).

  • Page 28: Configuring Your Account

    Start > Programs > Sierra Wireless Run Watcher, by selecting > AirCard 710 > AirCard 710 Watcher If you have a valid SIM card and are in an area that has GPRS coverage, a screen titled “Configure a profile now?”...
  • Page 29 Chapter 3: Installation on Notebook PCs In the Profiles tab of the Options window, click The User Profile window appears. Fill in the following fields: Profile Name —type in any name that will help you remem- ber the purpose/use of this account. This name will be shown in the main Watcher window and, if you later create more profiles, you can use it to select this profile.

  • Page 30: Adding User Profiles

    AirCard 710/750 Network Card User Guide QoS (Quality of Service) parameters can be set in the Advanced Profile Configuration window. However, you should not change specific settings in that window unless instructed to do so by your service provider. In the User Profile window, click...

  • Page 31: Removing The Card

    Click the PC Card icon in the status area to display the option to stop the card. Click “Stop Sierra Wireless AirCard 710/750 PC Card Parent” (Windows 98, 2000, or Me) or “Safely remove Sierra Wireless AirCard 710/750 PC Card Parent”...
  • Page 32 Push the PC Card eject button on your computer to eject the card. Figure 3-7: Ejecting the AirCard 710/750 PC Card From Its Slot Grasp the AirCard PC Card and remove it from the slot. Figure 3-8: Removing the AirCard 710/750 PC Card From Its Slot...

  • Page 33: The Watcher™ Window And Indicators

    • Double clicking the Watcher icon on your desktop • Start > Programs > Sierra Wireless > Selecting AirCard 710 > AirCard 710 Watcher The first time you run Watcher, you must configure your account. See "Configuring Your Account" on page 18.

  • Page 34: Components Of The Watcher Window

    AirCard 710/750 Network Card User Guide Components of the Watcher Window The Watcher window has these components: • A menu bar on the upper left side of the window • The Minimize, Toggle Full/Compact, and Close buttons in the top right corner •...

  • Page 35: The Minimize, Toggle Full/Compact, And Close Buttons

    Chapter 4: The Watcher Window and Indicators The Minimize, Toggle Full/ Compact, and Close Buttons • Minimize button closes the Watcher window but leaves the application running. When Watcher is minimized, the Watcher icon in the status area can be used to determine the AirCard status.

  • Page 36: Connection Status Area

    AirCard 710/750 Network Card User Guide Connection Status Area Note: Optimal signal strength is The Connection Status area uses these icons: obtained when the antenna is Table 4-1: Connection Status Area Icons perpendicular to the AirCard. See Figure 3-5 on page 18.
  • Page 37 Chapter 4: The Watcher Window and Indicators Table 4-1: Connection Status Area Icons Icon Meaning The Roaming Status indicator shows whether you are roaming onto the network of a service provider other than your own. When the indicator is off (gray), you are within the local coverage area of your service provider.

  • Page 38: Call Status Area

    AirCard 710/750 Network Card User Guide Call Status Area When you are in your “home” area (that is, not roaming) and have GPRS coverage, the name of your service provider is displayed. If you are roaming and have GPRS coverage, then additionally the next line displays the country code and the ID of the service provider you are using.

  • Page 39: Taskbar Icon

    Chapter 4: The Watcher Window and Indicators • Connect Message area (above the button). The message area can display one of these messages: • GPRS Not Available indicates that you are in an area that does not have GPRS coverage. •...
  • Page 40 AirCard 710/750 Network Card User Guide Table 4-3: Taskbar Icon Icon Meaning You are not connected to the network. You are connected to the network. You have unread SMS message(s). 2130135...

  • Page 41: Data Connections Through Gprs

    5: Data Connections Through GPRS • Initiating a Connection • Terminating a The AirCard 710/750 network card offers the following type of Connection data connections: • Note: Depending on your billing Packet mode network connection – in this type of plan, there may be a surcharge connection, the AirCard functions as a network card.

  • Page 42: Terminating A Connection

    AirCard 710/750 Network Card User Guide The message should change to “Data Status: GPRS Connecting“ and then “Data Status: GPRS Connected“. Connect Disconnect button should change to a button. Once the message is “Data Status: GPRS Connected“, you can use any Internet application (such as Internet Explorer, Netscape Navigator, or your e-mail application).

  • Page 43: The Watcher Menu Options

    6: The Watcher Menu Options • The View Menu • The Tools Menu This chapter describes each option in each of the Watcher • The Help Menu menus. The View Menu The options under the VIEW menu allow you to: •...

  • Page 44: Toggle Full/Compact

    AirCard 710/750 Network Card User Guide To enable or disable Docking Docking View Select from the menu. A check mark next to the option indicates that it is enabled. Toggle Full/Compact The Watcher window has two sizes: The Full Window...

  • Page 45: The Tools Menu

    Chapter 6: The Watcher Menu Options Toggle Full/Compact Select from the shortcut menu. The Tools Menu The options under the Tools menu allow you to: • Use the phone book • Send and receive SMS messages. (See page 36.) • Add, change or delete profiles •...

  • Page 46: Sms Express

    Internet e-mail applications. Your phone number is then used as an e-mail address (example: 6045553993@serviceprovider.com). • Some products, such as the AirCard 710/750, have software that allows you to send messages to other subscribers, using their phone numbers to direct the message.
  • Page 47 Chapter 6: The Watcher Menu Options The message header is displayed in a scrollable window, showing the address or phone number from which the message was sent, and date and time the message was received. Unread messages have this icon next to them: Click the message header to display the message in the lower section of the window.

  • Page 48: Sending Sms Messages: The Outbox

    AirCard 710/750 Network Card User Guide Note: The Reply to Sender To forward a message: menu option is only available if Select the message header. the e-mail address of the person File > Forward Message… Select to open the Message who sent you the message is window.

  • Page 49: Exiting The Sms Express Window

    Chapter 6: The Watcher Menu Options File > New Message … From the menu bar, select Enter the recipient for the message, Click the button to display the Phone Book window. Use the Phone Book to add a recipient (for more informa- tion on the Phone Book, see "Phone Book"...

  • Page 50: Phone Book

    From the main Watcher window, select > Book... Options… The Options window allows you to configure Watcher and the AirCard 710/750 to your preferences. From the Options window you can: • Enable and disable several features, including SIM card locking •...

  • Page 51: Using The Options Window

    Chapter 6: The Watcher Menu Options • Configure options related to the network, the Watcher window, SMS messaging, sounds that notify you of new SMS messages • Select whether certain warning messages are displayed to warn you of circumstances such as your data connection being lost Using the Options Window In the Options window, buttons, drop-down menus, and check...
  • Page 52 AirCard 710/750 Network Card User Guide with a service provider there. You might to do so to avoid roaming charges when using your AirCard network card in the other city. Table 6-1: Profiles Tab Screen Element Description Add a new profile. Up to 3 profiles are supported.

  • Page 53: Network Tab

    Field Description Frequency Band The frequency band that the card uses on the network. For the AirCard 710, the value is “PCS”. PLMN Network [not fully implemented in the beta release] Selection Automatic - If your “home” service provider is available when you are registering on the network, then this service provider will automatically be used.

  • Page 54: Display Tab

    AirCard 710/750 Network Card User Guide Display Tab [The features on this tab are not functional in the beta release.] Table 6-3: Display Tab Options Field Description Restore Previous This field determines where the full Position On Watcher window appears when launched.
  • Page 55 Auto-Launch This field determines whether Watcher Watcher starts automatically when you insert the AirCard 710/750 into a PC Card slot. If this feature is enabled, Watcher starts automatically when you insert the AirCard. When disabled, you must launch Watcher from the desktop shortcut or from the Start menu.

  • Page 56: Security Tab

    AirCard 710/750 Network Card User Guide Security Tab Table 6-4: Security Tab Options Field Description SIM Security [There are some known issues with this feature in the beta release] The SIM Security feature can be used to prevent others from using your AirCard and your account.

  • Page 57: Sms Tab

    Chapter 6: The Watcher Menu Options Table 6-4: Security Tab Options Field Description Change SIM This button allows you to change your SIM Password password. Note: Be very careful when entering your current password. If you incorrectly enter your current password a certain number of times, your SIM card will become unusable.
  • Page 58 AirCard 710/750 Network Card User Guide Table 6-5: SMS Tab Options Field Description Service Centre The number of the SMS Service Centre of Number your service provider. SMS messages you send are sent to this centre, then to the recipient’s SMS Service Centre.

  • Page 59: Sounds Tab

    Chapter 6: The Watcher Menu Options Table 6-5: SMS Tab Options Field Description Save to Outbox You have the option of retaining, in the Outbox, a copy of messages that you send. See "Sending SMS Messages: The Outbox" on page 38 for details about the Outbox.

  • Page 60: Power Down Option

    AirCard 710/750 Network Card User Guide Table 6-6: Sounds Tab Options Field Description New SMS This field allows you to select whether a Message sound is played when your receive a new SMS message. When this is enabled, a sound is played each time a message arrives.

  • Page 61: The Help Menu

    Chapter 6: The Watcher Menu Options The Help Menu The options in the Help menu allow you to: • Use the on-line help • Display version information Help Topics Note : Complete online Help will be provided in a future release.
  • Page 62 AirCard 710/750 Network Card User Guide The information displayed in this window is: • Device type (AirCard 710 or 750) • IMEI (International Mobile Equipment Identity) - a code used to identify the AirCard to the network • The phone number of your account •...

  • Page 63: The Network Adapter Manager

    (such as an Ethernet or Token Ring LAN card) inserted, data from the time you start Windows traffic is routed through either the AirCard 710/750 or the LAN until you shut down. Generally, card — not both. The card through which data traffic is being the status area icon is the only routed is the “primary”...

  • Page 64: Switching Primary Cards

    AirCard 710/750 Network Card User Guide Switching Primary Cards Note: Switching between cards If you initiate a packet mode connection with the AirCard 710/ while using a network application 750 while a LAN card is primary, the Network Adapter is NOT recommended. For Manager automatically makes the AirCard the primary card.
  • Page 65 Chapter 7: The Network Adapter Manager Generally a wireline LAN card (such as an Ethernet card) provides faster transmission speed than a wireless card (such as the AirCard). If, for example, you have an AirCard and an Ethernet card installed and active on your laptop, Windows routes network traffic through the Ethernet card because it offers the higher transmission speed.

  • Page 66: On-Line Help And Version Information

    AirCard 710/750 Network Card User Guide On-Line Help and Version Information To display on-line help for the Network Adapter Manager: Right click the Network Adapter Manager status area icon. Help Select from the shortcut menu. To display version information for the Network Adapter Manager: Right click the Network Adapter Manager status area icon.

  • Page 67: Troubleshooting Tips

    AirCard Driver • Resolving Resource This section helps you deal with any problems you may Conflicts experience with the AirCard 710/750 wireless network card. Problem Causes and Suggestions When properly installed, the AirCard 710/750 wireless network card is a highly reliable product. Most problems are caused by one of these issues: •...
  • Page 68 AirCard 710/750 Network Card User Guide Table 8-1: Problem Causes and Suggestions Problem/Symptom Possible Causes Suggestions Watcher displays this The AirCard is not completely Eject and reinsert the AirCard. message in the LCD inserted into the PC Card area of the Watcher slot.
  • Page 69 Chapter 8: Troubleshooting Tips Table 8-1: Problem Causes and Suggestions Problem/Symptom Possible Causes Suggestions Watcher displays the You have not configured a Configure a profile. See “Configuring name of a service profile. Your Account” on page 18. provider, the GPRS icon is dark, but the Connect button is greyed out.

  • Page 70: Reinstalling The Aircard Driver

    AirCard 710/750 Network Card User Guide Table 8-1: Problem Causes and Suggestions Problem/Symptom Possible Causes Suggestions Watcher displays the When trying to enter the Contact your service provider. message ”SIM blocked. current SIM password, you Contact service provider typed the password incor- for details”.
  • Page 71 “+” sign to the left of .) The AirCard should have 3 entries: Multifunction adapters The AirCard should display under Sierra Wireless AirCard 710/750 PC Card Parent Modems Sierra The AirCard should display under Wireless AirCard 710/750 Modem...

  • Page 72: Windows 2000

    “+” sign to the left of .) The AirCard should have 3 entries: Multifunction adapters The AirCard should display under Sierra Wireless AirCard 710/750 PC Card Parent Modems Sierra The AirCard should display under Wireless AirCard 710/750 Modem...

  • Page 73: Windows Me

    Chapter 8: Troubleshooting Tips Sierra Wireless AirCard 710/750 PC Card Parent Right click Multifunction adapters the AirCard listing under ) to display a pop up menu. Properties Select in the pop up menu to open the Properties window. Driver Click the tab.
  • Page 74 Wireless AirCard 710/750 NIC + Modem (Modem Interface) Network adapters The AirCard should display under Sierra Wireless AirCard 710/750 NIC + Modem (NIC Interface) If the listings above do not appear, identify the listing for the AirCard by ejecting the AirCard. This causes the driver listing for the AirCard to disappear from the list.

  • Page 75: Windows Xp

    “+” sign to the left of .) The AirCard should have 3 entries: Multifunction adapters The AirCard should display under Sierra Wireless AirCard 710/750 PC Card Parent Modems Sierra The AirCard should display under Wireless AirCard 710/750 Modem...

  • Page 76: Resolving Resource Conflicts

    Next your CD-ROM drive. Click to proceed to the next window. If a warning appears stating that AirCard 710/750 has not Continue Anyway passed Windows Logo testing, click Finish Click and repeat steps 1 to 6 as prompted.
  • Page 77 If the AirCard is not already inserted into a PC Card slot, insert it. In the Control Panel Device Manager window, open the Multifunction Adapters tree by clicking the “+” sign to its left. Sierra Wireless AirCard 710/750 PC Card Parent Highlight the Remove Click the button.
  • Page 78 AirCard 710/750 Network Card User Guide If you are prompted to restart your PC, click Otherwise, restart your PC from the Start menu. (You must restart your PC to complete the driver installation.) ‘ 2130135...

  • Page 79: Windows 2000

    In the Control Panel Device Manager window, expand the Multifunction adapters tree by clicking the “+” sign to its left. Sierra Wireless AirCard 710/750 PC Card Parent Right click Properties Select in the pop up menu to open the Properties window.

  • Page 80: Windows Me

    AirCard 710/750 Network Card User Guide Have Disk… Click the button. d:\Drivers\Win2k Enter , where is the drive letter for your CD-ROM drive, and click to proceed. Next Click If the Digital Signature Not Found window appears, click Finish Click to proceed.

  • Page 81: Windows Xp

    If the AirCard is not already inserted into a PC Card slot, insert it. In the Control Panel Device Manager window, expand the Multi-function Adapters tree by clicking the “+” sign to its left. Sierra Wireless AirCard 710/750 PC Card Parent Click the Remove click the button.
  • Page 82 Location column, d:\drivers\WinXP\netacgprs.inf (where is your CD-ROM Next driver letter). Click If a warning appears stating that the AirCard 710/750 has Continue Anyway not passed Windows Logo testing, click Finish Click and repeat steps 7 to 11 as prompted.
  • Page 83 Chapter 8: Troubleshooting Tips Rev D Jan.02...
  • Page 84 AirCard 710/750 Network Card User Guide ‘ 2130135...

  • Page 85: Technical Specifications

    Specifications network card. • Environmental Specifications LED Operation The AirCard 710/750 has a single red/green LED on the antenna end of the card. LED Indicator Figure 9-1: Location of the AirCard LED Status Indicator The LED operates as follows: Table 9-1: LED Operation...

  • Page 86: Radio Frequency And Electrical Specifications

    AirCard 710/750 Network Card User Guide Radio Frequency and Electrical Specifications Table 9-2: Radio Frequency & Electrical Specifications Approvals Compliant with: GPRS GSM Release 97 SMG 31 Phase 2+ FCC Parts 15, and 24 Industry Canada Voltage +5 VDC from PCMCIA Slot...

  • Page 87: Regulatory Information

    20mm (0.8”) from all persons (for the AirCard 710). FCC ID: N7NAC710 (for the AirCard 710) Industry Canada #: 2417332343A (for the AirCard 710) Where appropriate, the use of the equipment is subject to the following conditions: CAUTION Unauthorized modifications or changes not expressly approved by Sierra Wireless, Inc.
  • Page 88 AirCard 710/750 Network Card User Guide Defense contracts, and as set forth in Federal Acquisitions Regulations (FARs) Section 52.227-19 for civilian agency contracts or any successor regulations. If further government regulations apply, it is your responsibility to ensure compliance with such regulations.

  • Page 89: Index

    Index Numerics compact view of Watcher notebook PCs, 34, 44 Connect button, 28 1900 MHz PCS band, 2 greyed out, 58, 59 connection speed, 3 connection status notebook PCs, 30 About Watcher window connection status area notebook PCs, 51 notebook PCs, 24, 26 Access Point Name (APN), 6, 19 connection, data account...
  • Page 90 AirCard 710/750 Wireless Network Card User Guide electrical specifications, 76 ID of service provider EMI warning, 77 displayed in Watcher, 28 end a GPRS connection, 32 IMEI, 52 environmental specifications, 76 Inbox (SMS Express window), 36 indicator area notebook PCs, 24, 28...
  • Page 91 Watcher, 28 profile adding, 20 displayed in Watcher, 28 button to view, 28 information you must get from, 5 configuring, 8 Sierra Wireless, Inc., v default, 42 signal strength deleting, 42 notebook PCs, 26 drop-down list of, 28 obtaining optimal, 9...
  • Page 92 AirCard 710/750 Wireless Network Card User Guide change password, 47 splash screen freezes, 57 inserting, 6 start a GPRS connection, 31 No SIM inserted, 59 startup screen freezes, 57 removing, 7 status area. See taskbar icons serial number, 5 storage temperature, 76...
  • Page 93 Index starting, 23 driver, reinstalling, 60 toggle full/compact resource conflicts, resolving, 66 notebook PCs, 34–?? Windows Me, 11 troubleshooting, 57– 72 driver, reinstalling, 63 window and indicators, 23– 29 resource conflicts, resolving, 70 window position Windows XP, 11 notebook PCs, 44 driver installation, 16 Windows 2000, 11 driver, reinstalling...
  • Page 94 AirCard 710/750 Wireless Network Card User Guide 2130135...

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