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Sierra Wireless AirCard 555 User Manual

Wireless network card
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®
AirCard
555 Wireless Network Card

User Guide

2130142
Rev 3.3

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Summary of Contents for Sierra Wireless AirCard 555

  • Page 1: User Guide

    ® AirCard 555 Wireless Network Card User Guide 2130142 Rev 3.3...
  • Page 3 Note: Some airlines may permit the use of cellular phones while the aircraft is on the ground and the door is open. Sierra Wireless network cards may be used at this time. The driver or operator of any vehicle should not operate the Sierra Wireless network card while in control of a vehicle.
  • Page 4 5710784 5778338 6339405 D452496 ©2002 Sierra Wireless, Inc. All rights reserved. Sierra Wireless and the Red Wave design, Watcher, the red- tipped antenna are trademarks of Sierra Wireless, Inc. Heart of ® the Wireless Machine and AirCard marks of Sierra Wireless, Inc. Quick 2 Net of Verizon Wireless Communications.

  • Page 5: Technical Support

    Preface Technical Support For technical support of this product, contact Verizon Wireless at 1-800-922-0204. Rev. 3.3 02...
  • Page 6 AirCard 555 Network Card User Guide 2130142...

  • Page 7: Table Of Contents

    AirCard 555 Basics ........
  • Page 8 AirCard 555 Wireless Network Card User Guide The Minimize, Toggle Full/Compact, and Close Buttons ....39 Connection Status Area ..........40 Call Status Box .
  • Page 9 The Help Menu ........... 91 Help Topics…...
  • Page 10 AirCard 555 Wireless Network Card User Guide Removing the AirCard ......... 121 Account Configuration Procedures .
  • Page 11 Mobile Messenger ..........143 Phone Book .
  • Page 12 AirCard 555 Wireless Network Card User Guide 2130142...

  • Page 13: Aircard 555 Basics

    AirCard 555 Basics...

  • Page 15: Introducing The Aircard® 555 Network Card

    AirCard • Quick 2 Net, which provides a direct Internet connection Use of the AirCard 555 requires that you have an account that gives you access to a CDMA network. Every CDMA network operates on one of three radio frequency bands.

  • Page 16: A Network Card, A Modem, And A Phone

    AirCard 555, click a few buttons, launch your Internet browser, and you’re ready to web surf. As a modem, the AirCard 555 allows you to dial up any other modem, or send and receive faxes. You can also connect a headset to the AirCard 555 and use it as a phone.

  • Page 17: Getting Started

    Companies that operate CDMA networks and provide access to these networks are called service providers. You must have an account with a CDMA service provider to use the AirCard 555. The process of setting up an account is called activation.
  • Page 18 Seattle. (Most service providers charge more for roaming service than local service.) Select a service provider that gives you network coverage in all areas you intend to use the AirCard 555. • Pricing Each service provider has its own pricing options. There are flat rate accounts which provide you a maximum num- ber of minutes of network usage for a fixed monthly fee.

  • Page 19: Care And Maintenance Of Your Aircard 555 Wireless Network Card

    Activation Wizard to guide you through the activation and configuration process. Care and Maintenance of Your AirCard 555 Wireless Network Card As with any electronic device, the AirCard must be handled with care to ensure reliable operation. Follow these guidelines in using and storing the AirCard: •...
  • Page 20 AirCard 555 Network Card User Guide 2130142...

  • Page 21: Installation And Use On Notebook Pcs

    Installation and Use on Notebook PCs...

  • Page 23: Installation On Notebook Pcs

    Before you begin the installation process, ensure your PC is running a supported operating system and meets the hardware requirements described below. System Requirements The AirCard 555 wireless network card is supported on: • Windows 95 OSR2 and higher •...

  • Page 24: Aircard Software Installation Procedures

    Windows 95 Pre-Installation Procedures Note: Windows system files may be required to complete installation of the AirCard 555 driver. These files are located on the Windows CD and may be stored on your hard drive in CAB files. Ensure you have your Windows CD, or know the location of the .CAB files before...

  • Page 25: Installation Procedures For Windows 95, 98, Me, And 2000

    Note: A driver is software that forms the interface between a device (such as the AirCard) and the operating system on your PC (such as Windows 98). Note: Users of Windows 2000 must be logged in with adminis- trative privileges to install the AirCard software.
  • Page 26 AirCard 555 Network Card User Guide Note: Do not forcefully connect the antenna, or forcefully insert the AirCard. This may damage connector pins. See page 34 for instructions on removing the AirCard. · Using the default settings for the Destination Location...

  • Page 27: Installation Procedures For Windows Xp And Nt

    Continue Anyway and click on the Software Installation window each time it appears. A window prompts you to insert your AirCard 555 to install the drivers. Click Follow the driver installation instructions for your operating system. Start > Run and enter...
  • Page 28 Next your CD-ROM drive. Click window. If a warning appears stating that AirCard 555 has not passed Windows Logo testing, click Finish Click and repeat steps 1 to 4 as prompted. Click when prompted that the AirCard 555 has been successfully installed.
  • Page 29 Card Driver When Networking Is Already Installed” on page 31. If a dialog box appears, prompting you to install Networking, the component has not yet been installed. Proceed to the section “Installing the Network Card Driver When Networking Has Not Been Installed” that follows. exit option in Start >...
  • Page 30 Select the services appropriate to your network configu- Next ration and click . (For the purpose of installing the AirCard 555, it does not matter what selections you make in this window.) Next Click If the Windows NT Setup window appears, system files are required to install the components you checked.
  • Page 31 Use the drop-down menus to select an I/O Port, Interrupt, Memory, and Com Port, noting that the AirCard 555 requires 1 IRQ and 40 bytes of I/O Space. Click Obtain an IP address from a DHCP Server...
  • Page 32 If you are prompted that Dial-Up Networking needs to be configured, click Click in the Remote Access Setup window. Select the AirCard 555 listing under RAS Capable Devices and click If you are prompted to restart your PC, click Otherwise restart your PC from the Start menu.

  • Page 33: Venturi Software Installation

    Rev 3.3 May.02 Chapter 3: Installation on Notebook PCs COMx - Sierra Wireless AirCard 555… Select letter of the Com Port you assigned to the AirCard 555) from the drop-down menu and click Sierra Wireless AirCard 555… Verify that Remote Access Setup window and click Restart your PC if prompted.

  • Page 34: Card Insertion And Removal

    Click the PC Card icon in the status area to display the option to stop the card. Click “Stop Sierra Wireless AirCard 555 PC Card Parent” (Windows 95, 98, 2000, or Me) or “Safely remove Sierra Wireless AirCard 555 PC Card Parent” (Windows XP).

  • Page 35: Account Configuration Procedures

    AirCard, to use this method. If you have not yet selected a service provider, refer to the Sierra Wireless web site, (www.sierrawireless.com) for a listing of service providers. To activate an account and configure your AirCard: Insert the AirCard into your PC Card slot, if it is not already inserted.
  • Page 36 AirCard 555 Network Card User Guide Finish Click on the final window of the wizard. On completion of this step, the AirCard is ready for use. The next chapter explains how to use Watcher to manage and monitor your connections.

  • Page 37: The Watcher Window And Indicators

    Help menu. Rev 3.3 May.02 Watcher is the application that allows you to manage and monitor the connection between the AirCard 555 network card and the CDMA network. You use Watcher to: • Determine your signal strength, roaming status, 1xRTT availability, and other network connection parameters •...

  • Page 38: Components Of The Watcher Window

    AirCard 555 Network Card User Guide Connection Status Area Call Status Area Indicator Area Components of the Watcher Window The Watcher window has these components: • A menu bar on the upper left side of the window • The Minimize, Toggle Full/Compact, and Close buttons in the top right corner •...

  • Page 39: The Minimize, Toggle Full/Compact, And Close Buttons

    Rev 3.3 May.02 Chapter 4: The Watcher Window and Indicators The Minimize, Toggle Full/ Compact, and Close Buttons Minimize • button closes the Watcher window but leaves the application running. When Watcher is minimized, the Watcher icon in the status area can be used to determine the AirCard status.

  • Page 40: Connection Status Area

    AirCard 555 Network Card User Guide Note: Optimal signal strength is obtained when the antenna is perpendicular to the AirCard. Connection Status Area The Connection Status area uses these icons: Table 4-1: Connection Status Area Icons Icon The Signal Strength indicator uses bars to show the intensity of the radio signal.
  • Page 41 Rev 3.3 May.02 Chapter 4: The Watcher Window and Indicators Table 4-1: Connection Status Area Icons Icon The Roaming Status indicator shows whether you are roaming onto the network of a service provider other than your own. When the indicator is off (gray), you are within the local coverage area of your service provider.

  • Page 42: Call Status Box

    AirCard 555 Network Card User Guide Note: Watcher begins timing outgoing calls from the time the call is initiated—not from the time the call is answered. Call Status Box The Call Status Box displays one of these messages: • Ready to Connect indicates that you have a network connection but there is no call in progress.

  • Page 43: Indicator Area

    Rev 3.3 May.02 Chapter 4: The Watcher Window and Indicators Indicator Area The Indicator area displays icons that notify you when you receive messages and indicate whether certain options and features are enabled. The icons are black when “on” and gray when “off”.

  • Page 44: Taskbar Icons

    AirCard 555 Network Card User Guide Table 4-2: Indicator Area Icons Icon The privacy indicator shows whether encryption is in use on voice calls. (Encryption prevents your calls from being monitored.) The AirCard uses encryption where it is available on the network.
  • Page 45 Chapter 4: The Watcher Window and Indicators Rev 3.3 May.02...
  • Page 46 AirCard 555 Network Card User Guide 2130142...

  • Page 47: Data Connections

    • Dialing into your corporate network • Sending and receiving faxes The AirCard 555 network card offers three types of data connections: • Dial-up connection – in this type of connection, the AirCard 555 functions as a modem. You provide the phone number and the AirCard dials the number.

  • Page 48: Dial-Up Connections

    72. If you also use the AirCard 300 with your computer, eject the AirCard 300 before you use the AirCard 555. Under some operating systems, if both AirCards are inserted, then the path that the IP (Internet Protocol) traffic will take is not predictable.

  • Page 49: Incoming Data Calls

    Note: The 1xRTT indicator only shows that 1xRTT service is available; it does not indicate whether voice or packet service is available. Rev 3.3 May.02 Chapter 5: Data Connections To terminate a call: Cancel Click the button (during the connection process) or Disconnect button (once the connection is established).
  • Page 50 AirCard 555 Network Card User Guide Note: Depending on a setting in the Options window, a message warning you of a possible surcharge for 1xRTT service may be displayed whenever you establish a 1xRTT connection. This warning message can be disabled in the Options window.

  • Page 51: Voice Connections

    Options window. See page 88. Rev 3.3 May.02 You can use your AirCard 555 network card as a mobile phone simply by connecting a headset. Use only approved headsets with the AirCard 555. (See the Sierra Wireless web site, www.sierrawireless.com for a listing of approved headsets.)

  • Page 52: The Dial Pad

    AirCard 555 Network Card User Guide Note: You can store commonly used phone numbers in the phone book and dial directly from the PhoneBook window instead of entering the number on the dial pad. See page 66. The Dial Pad The dial pad for the AirCard is in Watcher and is displayed when you click the Voice tab.

  • Page 53: The Scratch Pad

    Rev 3.3 May.02 Chapter 6: Voice Connections Table 6-1: The Watcher Dial Pad Dial Pad Buttons Use this button to hang-up or end a call, or to clear all the digits and characters in the call (<Esc> on status area (i.e. to cancel a call that you’ve your started to enter).

  • Page 54: Outgoing Calls

    AirCard 555 Network Card User Guide Note: The standard function keys for copy (CTRL+C), cut (CTRL+X), and paste (CTRL+V) can be used to move text from the scratch pad to another appli- cation (such as the Windows Notepad). Note: You cannot make a phone...
  • Page 55 Chapter 6: Voice Connections use keys on your keyboard: A through Z, 0 through 9 and the * or # key) Rev 3.3 May.02...
  • Page 56 AirCard 555 Network Card User Guide 2130142...

  • Page 57: The Watcher Menu Options

    7: The Watcher Menu Options • The View Menu • The Tools Menu • The Help Menu Rev 3.3 May.02 This chapter describes each option in each of the Watcher menus. The View Menu The options under the View menu allow you to: •...

  • Page 58: Toggle Full/Compact

    AirCard 555 Network Card User Guide Note: The Watcher window switches to full view automati- cally when you receive an incoming call. To enable or disable Docking: Docking View Select from the menu. A check mark next to the option indicates that it is enabled.

  • Page 59: The Tools Menu

    Rev 3.3 May.02 Chapter 7: The Watcher Menu Options Toggle Full/Compact Select from the shortcut menu. The Tools Menu The options under the Tools menu allow you to: • Send and receive SMS messages. (See page 60.) • Maintain the phone book. (See page 66.) •...

  • Page 60: Mobile Messenger

    Internet e-mail applications. Your phone number is then used as an e-mail address (example: 6045553993@serviceprovider.com). • Some products, such as the AirCard 555, have software that allows you to send messages to other subscribers, using their phone numbers to direct the message. Mobile Messenger…...
  • Page 61 Note: Unread messages are displayed in bold. Note: The Delete All menu option deletes all messages, whether or not the messages have been read. The message expiry feature deletes only messages that have been read. Rev 3.3 May.02 Chapter 7: The Watcher Menu Options The message header is displayed in the top of the window, showing the address or phone number from which the message was sent, the beginning of the message, and the...
  • Page 62 AirCard 555 Network Card User Guide Note: The Reply to Sender menu option is only available if the e-mail address of the person who sent you the message is included in the message. This may not be available if, for example, the message was sent from a web site.
  • Page 63 Note: In the Options window you can enable and disable the option to save outgoing messages to the Outbox. Rev 3.3 May.02 Chapter 7: The Watcher Menu Options Sending SMS Messages: The Outbox The Outbox is the place where your outgoing messages are stored.
  • Page 64 AirCard 555 Network Card User Guide Note: A message can have up to 10 recipients. Table 7-1: Outgoing Message Status Icons Icon Meaning Partially Sent The message has been sent to the network but the network did not respond. (This may indicate a network problem.)
  • Page 65 Rev 3.3 May.02 Chapter 7: The Watcher Menu Options To retrieve an address or addresses from the phone book, click the button to display the Add SMS Recipients win- dow. On the left side of the Add SMS Recipients window all the names in the phone book are displayed.

  • Page 66: Phone Book

    AirCard 555 Network Card User Guide You can then edit the message and change or add recipients. Exiting the Mobile Messenger Window To exit from the Mobile Messenger window and return to the main Watcher window: File > Close. Select...
  • Page 67 Note: Use the tabs at the top of the PhoneBook window to jump to the name in the listing beginning with a particular letter. That is, click the fgh tab to select the first name in the phone book that begins with the letter “F”. Rev 3.3 May.02 Chapter 7: The Watcher Menu Options Enter the person’s name and any phone numbers and/or...

  • Page 68: Call Log

    AirCard 555 Network Card User Guide Table 7-2: Synchronization of Outlook and Your Phone Book If the "Outlook Synchronization (Contacts only)" checkbox is Selected Selected Selected Cleared Cleared Click to synchronize the phone book and Outlook. The following table describes the circumstances under which Outlook and your phone book will be synchronized.
  • Page 69 Note: You can also open the call log by double clicking the missed call indicator on the main Watcher window. When you do this the only calls displayed in the log are voice calls that you did not answer. Note: The Dial option in the File menu can be used to establish a voice call to any number in the From or To column.
  • Page 70 AirCard 555 Network Card User Guide Note: Clicking All Types in the View menu causes all incoming, outgoing, and missed calls to be displayed. Clicking All Logs in the View menu causes all fax, voice, and data calls to be displayed.

  • Page 71: Dial-Up Manager

    Note: The default connection is the one established if you click the Connect button on the main Watcher window without making a selection from the drop-down menu. Rev 3.3 May.02 Chapter 7: The Watcher Menu Options For example, to sort the calls by name, click the Name column heading.
  • Page 72 AirCard 555 Network Card User Guide Add… Click the button to open the Connection Properties window. Enter a name for the connection and complete the remaining fields noting the following: · If the phone number must be preceded with an area...

  • Page 73: Keyguard

    17. Specific instructions on using the Activation Wizard begin on page 35. Options… The Options window allows you to configure Watcher and the AirCard 555 to your preferences. In the Options window you can: • Enable and disable several features, including: Auto- Answer, Any-Key Answer, the Inactivity Time-Out, Auto- Connect, SMS Message Expiry, and the Lock Code.

  • Page 74: General Tab

    AirCard 555 Network Card User Guide Restore Defaults button causes all the fields on all the tabs to revert to the settings they had at installation. General Tab Table 7-4: General Tab Options Field Data Call The Inactivity Timeout terminates your data...
  • Page 75 Rev 3.3 May.02 Chapter 7: The Watcher Menu Options Table 7-4: General Tab Options Field Call Logging You have the option of maintaining records Retain of your outgoing and incoming calls in the call log. (The call log is displayed when you select Tools >...
  • Page 76 AirCard 555 Network Card User Guide Table 7-4: General Tab Options Field System Select This field allows you to prevent the AirCard from roaming or limit roaming to specific channels. (The term “roaming” is explained on page 18.) CDMA networks use designated radio frequency channels.
  • Page 77 Auto-Launch This field determines whether Watcher Watcher launches automatically when you insert the AirCard 555 into a PC Card slot. If this feature is enabled, Watcher auto- launches when you insert the AirCard. When disabled, you must launch Watcher from the desktop shortcut or from the Start menu.
  • Page 78 AirCard 555 Network Card User Guide Table 7-4: General Tab Options Field Update System All PCs have an internal clock called the Clock with CDMA system clock. Depending on your time during start- configuration, the time according to this clock is usually displayed in the status area, in the lower right corner of your screen.

  • Page 79: Network Tab

    Rev 3.3 May.02 Chapter 7: The Watcher Menu Options Network Tab Table 7-5: Network Tab Options Field Automatically In future releases the AirCard will have a establish a feature to allow for an immediate 1xRTT network session connection whenever the AirCard is when available inserted, where 1xRTT service is available.
  • Page 80 AirCard 555 Network Card User Guide Table 7-6: Display Tab Options Field Restore previous This field determines where the full position on Watcher window appears when launched. startup (The full and compact views of the Watcher window are shown on page 58.) If this feature is disabled, Watcher always opens in the center of your screen.
  • Page 81 Rev 3.3 May.02 Chapter 7: The Watcher Menu Options Table 7-6: Display Tab Options Field Always on Top When Always On Top is enabled, the Watcher window displays in front of all other application windows, even when you position another window over Watcher. This allows you to view connection status indicators while using another application, such as your Internet browser.
  • Page 82 AirCard 555 Network Card User Guide Table 7-7: SMS Tab Options Field SMS Messages: This feature allows for the automatic Expire deletion of SMS messages that have been in your Inbox for a specified amount of time. The SMS messaging feature is described in detail beginning on page 60.
  • Page 83 Rev 3.3 May.02 Chapter 7: The Watcher Menu Options Table 7-7: SMS Tab Options Field Save to Outbox You have the option of retaining, in the Outbox, a copy of messages that you send. See the “Mobile Messenger” section on page 63 for details about the Outbox.

  • Page 84: Security Tab

    AirCard 555 Network Card User Guide Note: Locking the AirCard 555 does not prevent you from dialing 911. Security Tab Table 7-8: Security Tab Options Field Lock modem The Lock Code feature can be used to prevent others from using your AirCard and your account.

  • Page 85: Sounds Tab

    Rev 3.3 May.02 Chapter 7: The Watcher Menu Options Table 7-8: Security Tab Options Field Change Lock This button allows you to set a new lock Code code. To change the lock code: Tap the Change Lock Code button. Enter your existing lock code (the last four digits of your phone number unless you have changed it) at the prompt and tap OK.
  • Page 86 AirCard 555 Network Card User Guide Table 7-9: Sounds Tab Options Field Enable This field allows you to enable and disable all sounds. When this box is checked, you have the option of individually enabling and disabling the Call Alert, Incoming Call, New SMS Message, and New Voice mail sounds.
  • Page 87 Rev 3.3 May.02 Chapter 7: The Watcher Menu Options Table 7-9: Sounds Tab Options Field Incoming Call This field allows you to select whether a sound is played when you receive a call. When this is disabled, the Silent Ringer icon is displayed in the indicator area of the main Watcher window.

  • Page 88: Voice Tab

    AirCard 555 Network Card User Guide Table 7-9: Sounds Tab Options Field Headset Volume This slider allows you to adjust the volume of the ear piece on your headset. This affects only the volume of what you hear. (That is, it does not adjust the volume of the speaker.) This performs the same...
  • Page 89 Rev 3.3 May.02 Chapter 7: The Watcher Menu Options Table 7-10: Voice Tab Options Field Auto-Retry This field allows you to enable and disable the Auto-Retry feature, and when enabled to select the interval between retrys. At times when a large number of users are connected to a single base station on the CDMA network, you may be unable to make a network connection on your first...
  • Page 90 AirCard 555 Network Card User Guide Table 7-10: Voice Tab Options Field Tone Length DTMF (Dual Tone Multi-Frequency) is the system used by touch tone phones under which a specific frequency or tone is assigned to each key. There is a standard length for these tones.

  • Page 91: The Help Menu

    Rev 3.3 May.02 Chapter 7: The Watcher Menu Options Table 7-10: Voice Tab Options Field Service Alert The field allows you to enable and disable the Service Alert feature. When enabled, the AirCard emits a tone whenever a change occurs in the 1xRTT coverage or roaming status.

  • Page 92: Help Topics

    Use the on-line help • Display version information Help Topics… The AirCard 555 network card comes with complete online help. To get help on any topic: Help > Help Topics… Select If the topic you want to display has a link on the main window, click the link.

  • Page 93: About Watcher

    The About window displays version information. The information displayed in this window is: • The phone number of your account • The Electronic Serial Number (ESN), a number assigned to each AirCard 555 by the manufacturer • The version of Watcher (Software) in use...
  • Page 94 AirCard 555 Network Card User Guide • The version of the AirCard driver (software that forms the interface between the AirCard and your operating system) in use • The version of the PRL (Preferred Roaming List which specifies the radio frequency channels that the AirCard is permitted to use) •...

  • Page 95: The Network Adapter Manager

    • A network interface card during Express Network (1xRTT) connections It is only while the AirCard 555 is behaving as a network interface card (when there is an active 1xRTT connection) that the Network Adapter Manager is of use. When you have more than one network interface card inserted, Windows routes the data traffic through only one of the cards.

  • Page 96: Windows 95, 98, Nt And Me

    Windows 95, 98, NT and Me In Windows 95, 98, NT, and Me, the Network Adapter Manager can be used to switch between the AirCard 555 and other network interface cards. Switching Primary Cards If you initiate a 1xRTT connection with the AirCard 555 while a LAN card is primary, the Network Adapter Manager automatically makes the AirCard the primary card.

  • Page 97: Windows 2000 And Xp

    Windows 2000 and XP have more advanced device handling capabilities than Windows 95, 98, NT, and Me. If more than one network card is detected, Windows 2000/XP automati- cally routes network traffic through the card that provides the highest transmission speed.

  • Page 98: On-Line Help And Version Information

    AirCard 555 Network Card User Guide On-Line Help and Version Information To display on-line help for the Network Adapter Manager: Right click the Network Adapter Manager status area icon. Help Select from the shortcut menu. To display version information for the Network Adapter Manager: Right click the Network Adapter Manager status area icon.

  • Page 99: Troubleshooting Tips

    The Watcher splash screen is frozen. Rev 3.3 May.02 This section provides assistance in dealing with any problems you may experience with the AirCard 555 wireless network card. Problem Causes and Suggestions When properly installed, the AirCard 555 wireless network card is a highly reliable product.
  • Page 100 AirCard 555 Network Card User Guide Table 9-1: Problem Causes and Suggestions Problem When clicking the dial pad buttons, nothing happens. Windows 2000: The drop-down list of connections in the main Watcher window is empty. Dial-Up Networking does not show the...
  • Page 101 Dial-Up Networking. When you have an Under some operating systems, if AirCard 300 and both AirCards are inserted, then AirCard 555 in your the path that the IP (Internet computer, the data Protocol) traffic will take is not connection seems predictable.

  • Page 102: Reinstalling The Aircard Driver

    (I.e. to see all the installed modems, click the “+” sign to the left of should have 3 entries: The AirCard should display under Sierra Wireless AirCard 555 PC Card Parent ‘ Suggestions Windows XP: Click Start > Connect To >...

  • Page 103: Windows 2000

    The AirCard should display under Wireless AirCard 555 Modem The AirCard should display under Sierra Wireless AirCard 555 Adapter If the listings above do not appear, identify the listing for the AirCard by ejecting the AirCard. This causes the driver listing for the AirCard to disappear from the list.
  • Page 104 (I.e. to see all the installed modems, click the “+” sign to the left of should have 3 entries: The AirCard should display under Sierra Wireless AirCard 555 PC Card Parent The AirCard should display under Wireless AirCard 555 Modem The AirCard should display under Sierra Wireless AirCard 555 Adapter ·...

  • Page 105: Windows Me

    Modems click the “+” sign to the left of should have 3 entries: The AirCard should display under Sierra Wireless AirCard 555 PC Card Parent The AirCard should display under Wireless AirCard 555 Modem The AirCard should display under Sierra Wireless AirCard 555 Adapter If the listings above do not appear, identify the listing for the AirCard by ejecting the AirCard.

  • Page 106: Windows Xp

    If the CD start-up menu appears, use the exit option in the lower left corner of the screen to exit the menu. Sierra Wireless AirCard 555 PC Card Parent Click to select Multi-function adapters the AirCard listing under...
  • Page 107 Next your CD-ROM drive. Click to proceed to the next window. If a warning appears stating that AirCard 555 has not passed Windows Logo testing, click Finish Click and repeat steps 1 to 6 as prompted. The correct driver is then installed.

  • Page 108: Resolving Resource Conflicts

    AirCard 555 Network Card User Guide Note: You require your AirCard installation CD to complete this procedure. Resolving Resource Conflicts The AirCard requires these system resources: • 1 IRQ • 40 bytes of I/O space • 1 communications port If these resources are not available to the AirCard, you have a resource conflict.
  • Page 109 If the AirCard is not already inserted into a PC Card slot, insert it. In the Control Panel Device Manager window, open the Multifunction Adapters tree by clicking the “+” sign to its left. Sierra Wireless AirCard 555 PC Card Parent Highlight the Remove Click the button.

  • Page 110: Windows 2000

    In the Control Panel Device Manager window, expand the Multifunction adapters tree by clicking the “+” sign to its left. Sierra Wireless AirCard 555 PC Card Parent Right click Properties Select in the pop up menu to open the Properties window.

  • Page 111: Windows Me

    Infrared Devices tree by clicking the “+” sign to its left. · If you want to disable a network card, expand the Network Adapters tree by clicking the “+” sign to its left. Click to select the device you want to disable, and the Properties button.
  • Page 112 In the Control Panel Device Manager window, expand the Multi-function Adapters tree by clicking the “+” sign to its left. Sierra Wireless AirCard 555 PC Card Parent Click the Remove button. Confirm that you want to remove the device by clicking Close all windows and restart your PC.

  • Page 113: Windows Xp

    In the Control Panel Device Manager window, expand the Multifunction Adapters tree by clicking the “+” sign to its left. Sierra Wireless AirCard 555 PC Card Parent Right click the Uninstall Click from the pop up menu and click Eject and reinsert the AirCard to launch the Found New Hardware Wizard.
  • Page 114 Location column, (where is your CD-ROM driver letter). Click If a warning appears stating that the AirCard 555 has not passed Windows Logo testing, click Finish Click and repeat steps 7 to 11 as prompted.

  • Page 115: Installation And Use On Handheld/Pocket Pcs

    Installation and Use on Handheld/Pocket PCs...

  • Page 117: Installation On Handheld And Pocket Pcs

    Rev 3.3 May.02 This chapter guides you through the steps necessary to making the AirCard wireless network card operational on a Handheld or Pocket PC. This requires that you install the AirCard software and activate and configure your account (unless the AirCard is pre-activated).

  • Page 118: Software Installation Procedures

    AirCard 555 Network Card User Guide Note: ActiveSync is made by Microsoft and is included with all Handheld/Pocket PCs running Windows CE 3.0. Note: A driver is software that forms the interface between a device (such as the AirCard) and the operating system on your PC (such as Windows CE).
  • Page 119 Rev 3.3 May.02 Chapter 10: Installation on Handheld/Pocket PCs From the CD start-up window, select: Pocket PC installation and documentation · software installation (if you have a Pocket PC running Windows CE 3.0 MS Pocket PC), or Pocket PC 2002 installation and documentation ·...

  • Page 120: Card Insertion And Removal

    “Account Configuration Procedures” section on page 121. Card Insertion and Removal Inserting the AirCard To insert the AirCard 555 into a Pocket PC: If the PCMCIA jacket accessory is not already attached, slide the Pocket PC bottom first into the jacket. It should click into place.

  • Page 121: Removing The Aircard

    With the label facing towards the front of the Pocket PC, insert the network card into the slot at the top of the jacket. To insert the AirCard 555 into a Handheld PC: Attach the antenna to the circular copper connector on the end of the AirCard.
  • Page 122 AirCard 555 Network Card User Guide Note: Keep a written record of your activation code, phone number, and SID in a secure place. You will need this infor- mation if you need to reactivate the AirCard. If the Activation Wizard does not auto-launch, run...

  • Page 123: The Watcher Window And Indicators

    Help menu. Rev 3.3 May.02 Watcher is the application that allows you to manage and monitor the connection between the AirCard 555 network card and the CDMA network. You use Watcher to: • Determine your signal strength, roaming status, 1xRTT availability, and other network connection parameters •...

  • Page 124: Components Of The Watcher Window

    AirCard 555 Network Card User Guide Connection Status Area Call Status Box Indicator Area Connection Status Area Call Status Box Indicator Area On Handheld PCs, use the close box in the upper right corner to exit. See page 129. Components of the Watcher...

  • Page 125: The Menu Bar

    No antenna is attached • You are outside the CDMA network • coverage area The signal strength is too weak • A network or account problem is • preventing the AirCard 555 from obtaining service Meaning...
  • Page 126 AirCard 555 Network Card User Guide Table 11-1: Connection Status Area Icons Icon The 1x indicator shows whether 1xRTT is available in this area. Where 1xRTT packet service is available, you can make high speed Express Network data connections, if your billing plan allows for it.

  • Page 127: Call Status Box

    Note: Watcher begins timing outgoing calls from the time the call is initiated—not from the time the call is answered. Rev 3.3 May.02 Chapter 11: The Watcher Window and Indicators Table 11-1: Connection Status Area Icons Icon When the In Use indicator is a modem labelled “1X”, an Express Network data call is in progress.

  • Page 128: Indicator Area

    AirCard 555 Network Card User Guide Indicator Area The Indicator area displays icons that notify you when you receive messages and indicate whether certain options and features are enabled. The icons are black when “on” and gray when “off”. Table 11-2: Indicator Area Icons...

  • Page 129: The Minimize, Toggle Full/Compact, And Close Boxes

    Handheld PCs Only Handheld PCs Only Rev 3.3 May.02 Chapter 11: The Watcher Window and Indicators Table 11-2: Indicator Area Icons Icon The privacy indicator shows whether encryption is in use on voice calls. (Encryption prevents your calls from being monitored.) The AirCard uses encryption where it is available on the network.
  • Page 130 AirCard 555 Network Card User Guide Table 11-3: Status Area Icons Icon Meaning You are in service on the CDMA network but have no active voice or data connection. You have an active voice or data connection. You missed (failed to answer) an incoming call.

  • Page 131: Data Connections

    • Dialing into your corporate network • Sending and receiving faxes The AirCard 555 network card offers three types of data connections: • Dial-up connection – in this type of connection, you provide the phone number and the AirCard dials the number.

  • Page 132: Dial-Up Connections

    If you also use the AirCard 300 and a dual-card PCMCIA jacket accessory with your Pocket PC, eject the AirCard 300 before you use the AirCard 555. Under some operating systems, if both AirCards are inserted, then the path that the IP (Internet Protocol) traffic will take is not predictable.

  • Page 133: Incoming Data Calls

    Note: Changing the phone number in the Dial-Up field does not change the record in the Dial-Up Manager. (That is, the next time you select the connection, the phone number reverts to the number stored in the Dial-Up Manager.) For instructions on changing the record in the Dial-Up Manager, see page 153.

  • Page 134: Express Network Connections

    AirCard 555 Network Card User Guide Note: The 1xRTT indicator only shows that 1xRTT service is available; it does not indicate whether voice or packet service is available. Note: Depending on a setting in the Options window, a message warning you of a surcharge for...

  • Page 135: Voice Connections

    Options window. See page 156. Rev 3.3 May.02 You can use your AirCard 555 network card as a mobile phone simply by connecting a headset. Use only approved headsets with the AirCard 555. (See the Sierra Wireless web site, www.sierrawireless.com for a listing of approved headsets.)

  • Page 136: The Dial Pad

    AirCard 555 Network Card User Guide Note: You can dial directly from the PhoneBook screen instead of entering the number on the dial pad. See page 150. The Dial Pad The dial pad for the AirCard is in Watcher and is displayed when you tap the Voice tab.
  • Page 137 Rev 3.3 May.02 Chapter 13: Voice Connections Table 13-1: The Watcher Dial-Pad Dial Pad Buttons 0-9, #, * Use these buttons to enter the digits (and other characters) you want to dial. The numbers are displayed in the call status area until you tap SEND, END, or CLR, or you receive an incoming call.

  • Page 138: The Scratch Pad

    AirCard 555 Network Card User Guide The Scratch Pad The scratch pad gives you a place to record very brief notes (such as a name and phone number). Display the scratch pad by tapping the Scratch Pad button on the right side of the Watcher window.

  • Page 139: Outgoing Calls

    Note: You cannot make a phone call when there is a data connection. Note: If you tap the SEND button without entering a number, the AirCard redials the last number you dialed. Note: The Options window, displayed when you select Tools >...
  • Page 140 AirCard 555 Network Card User Guide 2130142...

  • Page 141: The Watcher Menu Options

    14: The Watcher Menu Options • The View Menu (Handheld PCs) • The Tools Menu • The Admin Menu (Pocket PCs) • The Help Menu (Handheld PCs) Handheld PCs Only Rev 3.3 May.02 This chapter describes each option in the Watcher menus. The View Menu (Handheld PCs) The options under the View menu allow you to: •...

  • Page 142: Toggle Full/Compact

    AirCard 555 Network Card User Guide Note: The Watcher window switches to full view automati- cally when you receive an incoming call. To enable or disable Docking: Docking View Select from the menu. A check mark next to the option indicates that it is enabled.

  • Page 143: The Tools Menu

    Note: Check with your service provider for information about SMS service subscription. Additional charges may apply. Rev 3.3 May.02 Chapter 14: The Watcher Menu Options The Tools Menu The options under the Tools menu allow you to: • Send and receive SMS messages. (See the next section.) •...
  • Page 144 Internet e-mail applications. Your phone number is then used as an e-mail address (example: 6045553993@serviceprovider.com). • Some products, such as the AirCard 555, have software that allows you to send messages to other subscribers, using their phone numbers to direct the message. Mobile Messenger…...
  • Page 145 Note: Unread messages are displayed in bold. Note: The Delete All menu option deletes all messages, whether or not the messages have been read. The message expiry feature deletes only messages that have been read. Rev 3.3 May.02 Chapter 14: The Watcher Menu Options The message header is displayed at the top of the screen (Pocket PCs) or on the left side of the window (Handheld PCs).
  • Page 146 AirCard 555 Network Card User Guide Note: The Reply to Sender menu option is only available if the e-mail address of the person who sent you the message is included in the message. This may not be available if, for example, the message was sent from a web site.
  • Page 147 Rev 3.3 May.02 Chapter 14: The Watcher Menu Options The third column from the left indicates the status of each message in the Outbox: Table 14-1: Outgoing Message Status Icons Icon Meaning Saved The message has been saved in the Outbox but not yet sent.
  • Page 148 AirCard 555 Network Card User Guide Note: A message can have up to 10 recipients. To send a message from the Mobile Messenger window: New… Select (Handheld PCs) or tap the new message button (Pocket PCs) File > New Message...
  • Page 149 Rev 3.3 May.02 Chapter 14: The Watcher Menu Options On the left side of the Add SMS Recipients window all the names in the phone book are displayed. (See page 150 for information about the phone book.) To create a recipient list: Select a name to which you want to send this message.

  • Page 150: Phone Book

    AirCard 555 Network Card User Guide Highlight the text in the message using your stylus. Edit > Cut Edit > Copy Edit > Paste Select To undo your last operation: Edit > Undo Select To open a message that is saved in the Outbox: Select the message header and select You can then edit the message and change or add recipients.

  • Page 151: Call Log

    Note: If you add new information to Outlook, it does not appear in the Watcher phone book until Watcher is restarted or you refresh the phone book. To refresh the phone book, select File > Refresh. Note: You can also open the call log by double-tapping the missed call indicator on the main...
  • Page 152 AirCard 555 Network Card User Guide Note: The Dial option in the File menu can be used to establish a voice call to any number in the From or To column. For each message, the call log displays: • The call direction (see below) •...

  • Page 153: Dial-Up Manager

    Note: The Add to PhoneBook menu option will be available in future versions. Note: Clicking All Types in the View menu causes all incoming, outgoing, and missed calls to be displayed. Clicking All Logs in the View menu causes all fax, voice, and data calls to be displayed.
  • Page 154 AirCard 555 Network Card User Guide Tools > Dial-Up Manager… Select Manager window. Add… Tap the button to open the Connection Properties screen. to open the Dial-Up 2130142...
  • Page 155 Rev 3.3 May.02 Chapter 14: The Watcher Menu Options Enter a name for the connection and complete the remaining fields noting the following: · If the phone number must be preceded with an area Use area code code, tap the check box and enter the area Use 1 code.

  • Page 156: Keyguard

    17. Specific instructions on using the Activation Wizard begin on page 121. Options… The Options window allows you to configure Watcher and the AirCard 555 to your preferences. In the Options window you can: • Enable and disable several features, including: Auto- Answer, Any-Key Answer, the Inactivity Time-Out, Auto- Connect, SMS Message Expiry, and the Lock Code.
  • Page 157 Chapter 14: The Watcher Menu Options Save Use the button (Pocket PCs) or button (Handheld PCs) to exit the Options window, saving any changes you’ve Cancel made. Use the button to exit without saving. Restore Restore Defaults button (Pocket PCs) or button (Handheld PCs) causes all the fields on all the tabs to revert to the settings they had at installation.
  • Page 158 AirCard 555 Network Card User Guide Table 14-3: General Tab Options Field Data Call The Inactivity Timeout terminates your data Inactivity connection automatically when the AirCard Timeout is inactive for the amount of time you Disconnect specify here. (The AirCard is inactive when no data transmission is occurring.) Select...
  • Page 159 Rev 3.3 May.02 Chapter 14: The Watcher Menu Options Table 14-3: General Tab Options Field System Select This field allows you to prevent the AirCard from roaming or limit roaming to specific channels. (The term “roaming” is explained on page 18.) CDMA networks use designated radio frequency channels.
  • Page 160 AirCard 555 Network Card User Guide Table 14-3: General Tab Options Field Active NAM* The AirCard allows you to configure and Profile use up to two accounts (with two different phone numbers). This may be useful to users who want, for example, to have one account for business calls and one for personal calls.
  • Page 161 Rev 3.3 May.02 Chapter 14: The Watcher Menu Options Table 14-3: General Tab Options Field TTY Mode A TTY (TeleTYpewriter) is a device for people with hearing and speech impairments. The device allows people to communicate over phone systems using a typewriter-like keyboard.
  • Page 162 AirCard 555 Network Card User Guide Network Tab Table 14-4: Network Tab Options Field Automatically In future releases the AirCard will have a establish a feature to allow for an immediate 1xRTT network session connection whenever the AirCard is when available inserted, and where 1xRTT service is available.
  • Page 163 Rev 3.3 May.02 Chapter 14: The Watcher Menu Options Display Tab Table 14-5: Display Tab Options Field Restore previous This field determines where the full position on Watcher window appears when launched. startup (The full and compact views of the Watcher window are shown on page 142.) If this feature is disabled, Watcher always opens in the center of your screen.
  • Page 164 AirCard 555 Network Card User Guide Table 14-5: Display Tab Options Field Remember This field determines where the compact Compact View Watcher window appears. position If this feature is enabled, when you switch from the full view to the compact view, the Watcher window remains in the same place.
  • Page 165 Rev 3.3 May.02 Chapter 14: The Watcher Menu Options Table 14-5: Display Tab Options Field Data connection When this feature is enabled, a warning lost message is displayed any time you lose your connection to the CDMA network. Use the check box to enable and disable this feature.
  • Page 166 AirCard 555 Network Card User Guide Table 14-6: SMS Tab Options Field SMS Messages: This feature allows for the automatic Expire deletion of SMS messages that have been in your Inbox for a specified amount of time. The SMS messaging feature is described in detail beginning on page 143.
  • Page 167 Rev 3.3 May.02 Chapter 14: The Watcher Menu Options Table 14-6: SMS Tab Options Field Save to Outbox You have the option of retaining, in the Outbox, a copy of messages that you send. See the Mobile Messenger… section for details about the Outbox.
  • Page 168 AirCard 555 Network Card User Guide Note: Locking the AirCard 555 does not prevent you from dialing 911. Table 14-7: Security Tab Options Field Lock modem The Lock Code feature can be used to prevent others from using your AirCard and your account.
  • Page 169 Rev 3.3 May.02 Chapter 14: The Watcher Menu Options Table 14-7: Security Tab Options Field Lock Modem Now This field allows you to enable the Lock Code feature immediately. (If you select on power up in the previously described drop- down menu, you need to close Watcher before the lock code comes into effect.) When you tap the button, Watcher prompts,...
  • Page 170 AirCard 555 Network Card User Guide Table 14-8: Sounds Tab Options Field Enable This field allows you to enable and disable all sounds. When this box is checked, you have the option of individually enabling and disabling the Call Waiting Alert, Incoming Call, New SMS Message, and New Voice mail sounds.
  • Page 171 Rev 3.3 May.02 Chapter 14: The Watcher Menu Options Table 14-8: Sounds Tab Options Field Incoming Call This field allows you to select whether a sound is played when you receive a call. When this is disabled, the Silent Ringer icon is displayed in the indicator area of the main Watcher screen.
  • Page 172 AirCard 555 Network Card User Guide Table 14-8: Sounds Tab Options Field Headset Volume This slider allows you to adjust the volume of the ear piece on your headset. This affects only the volume of what you hear. (That is, it does not adjust the volume of the speaker.) This performs the same...
  • Page 173 Rev 3.3 May.02 Chapter 14: The Watcher Menu Options Table 14-9: Voice Tab Options Field Auto-Answer This field allows you to enable and disable Incoming Calls the Auto-Answer feature, and when enabled to select the number of rings after which a voice call is answered. To disable the feature, select off from the drop-down menu.
  • Page 174 AirCard 555 Network Card User Guide Table 14-9: Voice Tab Options Field Any-Key Answer This field allows you to enable and disable the Any-Key Answer feature. When enabled, you can answer an incoming call by tapping any button on the dial pad except END and CLR.
  • Page 175 Pocket PCs Only Rev 3.3 May.02 Chapter 14: The Watcher Menu Options Table 14-9: Voice Tab Options Field Minute Alert This field allows you to enable and disable the Minute Alert feature. When enabled, the AirCard beeps at one minute intervals while you are on voice calls.

  • Page 176: The Admin Menu (Pocket Pcs)

    AirCard 555 Network Card User Guide Table 14-9: Voice Tab Options Field Voice Mail Depending on your billing plan, you may Change … have a Voice Mail feature that allows callers to leave you a message when you don’t answer a call. If you have this feature,...

  • Page 177: Administration > Activation Wizard

    The information displayed in this window is: • The phone number of your account • The Electronic Serial Number (ESN), a number assigned to each AirCard 555 by the manufacturer • The version of Watcher (Software) in use • The hardware version •...

  • Page 178: The Help Menu (Handhelds Pc)

    Use the on-line help • Display version information Help Topics The AirCard 555 network card comes with complete online help. To get help on any topic: Help > Help Topics Select Use the index to locate the topic you want to display.
  • Page 179 Rev 3.3 May.02 Chapter 14: The Watcher Menu Options • The version of firmware (software that resides in the flash memory of the AirCard) in use • The version of the bootloader (a component of the firmware) in use...
  • Page 180 AirCard 555 Network Card User Guide 2130142...

  • Page 181: Troubleshooting Tips

    Rev 3.3 May.02 This section provides assistance in dealing with any problems you may experience with the AirCard 555 wireless network card on Handheld and Pocket PCs. Problem Causes and Suggestions When properly installed, the AirCard 555 wireless network card is a highly reliable product.
  • Page 182 AirCard 555 Network Card User Guide Table 15-1: Problem Causes and Suggestions Problem Watcher displays this message in the LCD area of the Watcher window, “Searching for AirCard 555 modem...” Watcher displays the message, “Not in service”, in the LCD...

  • Page 183: Uninstalling The Aircard Software

    On the host, open the Control Panel by selecting Settings > Control Panel Add/Remove Programs Double click the Add/Remove Programs window. Sierra Wireless AirCard 555 Pocket PC… Click to select Add/Remove Double click the button. Confirm that you want to delete the program by clicking...
  • Page 184 AirCard 555 Network Card User Guide 2130142...

  • Page 185: Technical Specifications

    Technical Specifications...

  • Page 187: Technical Specifications

    This chapter describes the function of the LED, and provides technical product data for the AirCard 555 wireless network card. LED Operation The AirCard 555 has a single red/green LED on the antenna end of the card. The LED operates as follows: Table 16-1: LED Operation LED Behavior Solid amber* The AirCard is powering up.

  • Page 188: Radio Frequency And Electrical Specifications

    AirCard 555 Network Card User Guide Radio Frequency and Electrical Specifications Table 16-2: Radio Frequency & Electrical Specifications Approvals Compliant with: IS-95A, IS-95B, IS-98D, IS-707A, IS707A- 1, CDMA Developers Group Industry Canada Voltage +5 Vdc from PCMCIA Slot Current Maximum: 680 mA...

  • Page 189: Regulatory Information

    Regulatory Information...

  • Page 191: Regulatory Information

    Where appropriate, the use of the equipment is subject to the following conditions: CAUTION Unauthorized modifications or changes not expressly approved by Sierra Wireless, Inc. could void compliance with regulatory rules, and thereby your authority to use this equipment. WARNING (EMI) – United States FCC Information – This equipment has been tested and found to comply with the limits pursuant to Part 15 of the FCC Rules.
  • Page 192 AirCard 555 Network Card User Guide Cet appareil numérique respecte les limites de bruits radioélec- triques applicables aux appareils numériques de Classe B prescrites dans la norme sur le matériel brouilleur: “Appareils Numériques”, NMB-003 édictée par le ministre des Communi- cations.

  • Page 193: Index

    PCs, 35 wizard Handheld PCs, 156 notebook PCs, 35, 73 Pocket PCs, 177 Admin menu, 176– 178 AirCard 300, using with the AirCard 555 notebook PCs, 101 Pocket PCs, 182 always on top Handheld PCs, 141, 164 notebook PCs, 57, 81...
  • Page 194 AirCard 555 Wireless Network Card User Guide conference calling Handheld/Pocket PCs, 135 notebook PCs, 51 connection status Handheld PCs, 130 notebook PCs, 44 connection status area Handheld/Pocket PCs, 124, 125 notebook PCs, 38, 40 copyright, 4 coverage, 18 data connections Handheld/Pocket PCs, 131–...
  • Page 195 I/O space (input/output space), 24 in use indicator Handheld/Pocket PCs, 126– 127 notebook PCs, 41– 41 inactivity timeout Handheld/Pocket PCs, 158 notebook PCs, 74 incoming call answer as… Handheld/Pocket PCs, 158 notebook PCs, 74 in call log Handheld/Pocket PCs, 152 notebook PCs, 69 sound Handheld/Pocket PCs, 171...
  • Page 196 AirCard 555 Wireless Network Card User Guide PC Card, insertion and removal Handheld/Pocket PCs, 120– 121 notebook PCs, 34– 35 phone book Handheld/Pocket PCs, 150 notebook PCs, 66 synchronize with Outlook, 67 pre-activation, 18 preferred roaming list Handheld PCs, 177, 178...
  • Page 197 There is no answer Handheld/Pocket PCs, 182 notebook PCs, 101 toggle full/compact Handheld/Pocket PCs, 142 notebook PCs, 58– 59 toggle full/compact button Handheld PCs, 129 notebook PCs, 39 tone length Handheld/Pocket PCs, 174 notebook PCs, 90 Tools menu Handheld/Pocket PCs, 143– 176 notebook PCs, 59–...
  • Page 198 AirCard 555 Wireless Network Card User Guide 2130142...

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