Sierra Wireless AirCard 402 User Manual
Mobile broadband 2-in-1 card
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Summary of Contents for Sierra Wireless Sierra Wireless AirCard 402
- Page 1 Sprint Mobile Broadband 2-in-1 Card ® Sierra Wireless AirCard www.sprint.com © 2009 Sprint. Sprint and the logo are trademarks of Sprint. Other marks are the property of their respective owners.
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Page 3: Table Of Contents
Setting Up Your Device on Your Sprint Account ....... . . - Page 4 Section 3: Technical Specifications, Regulatory and Safety Information, and Warranty ........23 3A.
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Page 5: Your Aircard 402 Device
Your AirCard 402 Device Thank you for purchasing a Sierra Wireless AirCard 402 device. This device offers more freedom than ever before. No wires, no cables—just access to your data when you need it. The power of the Internet is truly at your fingertips. -
Page 6: How To Use This Guide
How to Use This Guide The advantages of Sprint are as clear as each wireless connection you make. With Sprint service, we give you what you really want from a wireless service provider—clear connections, easy-to-understand service plans, and self-servicing options for managing your account. -
Page 7: Section 1: Introducing The Aircard 402 Device
Section 1 Introducing the AirCard 402 Device... -
Page 8: Introducing The Aircard 402 Device
To install the drivers and software, you do not need an installation CD. Your device uses the Sierra Wireless TRU-Install™ feature—driver and software installation starts when you insert the device into your Windows or Mac computer. Note To get the latest drivers and software, visit www.sprint.com/downloads . Section 1A. Introducing the AirCard 402 Device... -
Page 9: Package Contents
Package Contents Your AirCard 402 device package contains the following components: Sierra Wireless AirCard 402 device Get Started guide (this document) Care and Maintenance As with any electronic device, you should handle this device with care to ensure reliable operation. Follow these guidelines in using and storing the device: Do not apply adhesive labels to the device or the card adapter, as they may cause the device or the card adapter to become jammed inside the card slot. -
Page 11: Section 2: Setting Up And Using The Aircard 402 Device
Section 2 Setting Up and Using the AirCard 402 Device... -
Page 12: Setting Up Your Sprint Account
Setting Up Your Device on Your Sprint Account (page 6) Setting Up Your Device on Your Sprint Account Normally your device will be set up on your Sprint account at the time of purchase. To verify that your device is set up on your Sprint account: Log on to your account at by entering your username and password. -
Page 13: Installing The Software And Activating Your Device
— Insert the device to install the drivers and the software Installing the Software and Drivers (for Windows, see below; for Mac, see page 13). — Start the software. Sprint's hands-free activation feature will Activating Your Device automatically begin activating your device on the network (page 16). - Page 14 As part of the installation process you may need to restart your computer; save any open documents. Ensure you are in the Sprint Mobile Broadband coverage area (not roaming). If your computer has WiFi or a Bluetooth adapter, turn it off. (For instructions, see the user guide or online Help of your computer.)
- Page 15 If your computer has a PC Card slot, grip both sides of the card adapter and insert the device and card adapter into your computer (Sprint label facing up), and then proceed to “Windows detects the device...” on page 11.
- Page 16 Holding the locking tab, use your other hand to free the device from the adapter. Gripping both sides of the device, insert it into your computer’s ExpressCard slot (Sprint label facing up). Section 2B. Installing the Software and Activating Your Device...
- Page 17 Once completed, the system tray may display “Your devices are ready to use” or “Your new hardware is installed and ready to use.” LED indicator is lit (blue, or blinking amber); the Sprint logo on the protruding end of the device is also lit.
- Page 18 If you see a message that you must restart your computer, click and wait until your computer restarts. If the Sprint SmartView software has not started, start it by double-clicking the program’s icon [ ] on your desktop. Proceed to “Activating Your AirCard 402 Device” on page 16.
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Page 19: Installing The Software On A Mac Computer
10.4. 1 1, then you must upgrade to version 10.4. 1 1 or newer; contact an Apple reseller, an Apple retail store, or visit www.apple.com/store To install and run the device and accompanying Sprint SmartView software on a Mac computer, you will need an empty PC Card or ExpressCard slot. Installing the Software and Drivers Note As part of the installation process you will need to restart your computer;... - Page 20 If your computer has a PC Card slot, grip both sides of the card adapter and insert the device and card adapter into your computer (Sprint label facing up), and then proceed to step 7 on page 15. If your computer has an ExpressCard slot, remove the device from the card adapter, as described below.
- Page 21 Holding the locking tab, use your other hand to free the device from the adapter. Gripping both sides of the device, insert it into your computer’s ExpressCard slot (Sprint label facing up). In the “TRU-Install” window, double-click Install Sprint SmartView.mpkg...
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Page 22: Activating Your Aircard 402 Device
] on your Mac desktop. Activating Your AirCard 402 Device After you have successfully installed Sprint SmartView and while your device is connected to your computer, Sprint SmartView will inform you that hands-free activation has started and will periodically give you updates about activation status. No intervention is required on your part. -
Page 23: Using Your Aircard 402 Device
] on your desktop. – or – In Windows Vista, select Start > All Programs > Sprint > SmartView > Sprint SmartView – or – In Windows XP or Windows 2000, select Start > Programs > Sprint > SmartView >... -
Page 24: Starting The Mac Software
The user guide provides detailed information on the Windows and Mac versions of the Sprint SmartView software. In Windows Vista, select Start > All Programs > Sprint > SmartView > Users Guide – or – In Windows XP or Windows 2000, select Start >... -
Page 25: Removing The Aircard 402 Device
Removing the AirCard 402 Device Exit the Sprint SmartView software if it is open. If you’re running Windows 2000, click the Unplug or Eject Hardware icon in the system tray, and click the entry for NEC PCI to USB Open Host Controller Standard . -
Page 26: Attaching An External Antenna
You can reach Sprint Customer Service by: Logging on to your account at www.sprint.com Calling us toll-free at (personal use) or (business use). 1-888-211-4727 1-800-927-2199 Writing to us at Sprint Customer Service, P.O. Box 8077, London, KY 40742. Section 2C. Using Your AirCard 402 Device... -
Page 27: Troubleshooting
If you are inside a building or near a structure that may be blocking the signal, change the position or location of your computer. Check with Sprint — a network or account problem may be preventing the device from obtaining service. Section 2C. Using Your AirCard 402 Device... -
Page 29: Safety Information, And Warranty
Section 3 Technical Specifications, Regulatory and Safety Information, and Warranty... -
Page 30: Technical Specifications
(Windows) or sleep mode (Mac), causing the device to shut down; or you may have disabled the device (through the Sprint SmartView software). Blue, not The device has power and is working properly. - Page 31 If you are inside a building or near a structure that may be blocking the signal, change the position or location of your computer. Check with Sprint — a network or account problem may be preventing the device from obtaining service. Amber, not An error has occurred.
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Page 32: Radio Frequency And Electrical Specifications
Radio Frequency and Electrical Specifications Approvals Compliant with: IS-2000 Release 1.0 (CDMA (1X), IS-707-A Data, IS-856 (CDMA 1xEV-DO), IS-866, IS-878, IS-890, CDMA Development Group Industry Canada Voltage +3.3 Vdc from PC Card or ExpressCard slot Current Maximum: 1300 mA Typical data call current (talk mode): 350 mA (1X) 430 mA (1xEV-DO) Standby:... -
Page 33: Software Specifications
Software Specifications Position Location Mobile Station based Data service IS-707A Mobile IP Supported SMS (IS-637) Not supported Not supported OMA-DM Supported OTASP (IS-683A, IS-683B, IS-683C) Not supported OTAPA Not supported PRL (preferred roaming list) Supported Authentication Supported Single Voice Not supported E911 Not supported TTY/Accessibility... -
Page 34: Environmental Specifications
Environmental Specifications Operating temperature -4 to +131°F (ambient, outside PCMCIA/ExpressCard enclosure) Storage temperature -40 to +185°F Humidity 95%, non-condensing Vibration Random vibration, 10 to 1000 Hz, nominal 6G RMS in each of 3 mutually perpendicular axes. Test duration of 60 minutes for each axis, for a total test time of 3 hours (non-operating). -
Page 35: Regulatory Information
Section 3B Regulatory Information Regulatory Notices (page 29) Patents (page 33) Trademarks (page 33) Copyright (page 34) Limitation of Liability (page 34) Additional Information and Updates (page 34) This section contains important regulatory notices about your AirCard 402 device, and also patent and other information. - Page 36 International Commission on Non-Ionising Radiation Protection (ICNIRP) 1998, Guidelines for limiting exposure to time-varying electric, magnetic, and electromagnetic fields (up to 300 GHz) : N7NAC402 FCC ID The AirCard 402 device must be 1.2 cm or more from users during operation, to CAUTION: satisfy FCC RF exposure requirements.
- Page 37 If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna.
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Page 38: Information Pertaining To Oem Customers
Information pertaining to OEM customers The AirCard 402 device has been granted modular approval for mobile applications. Integrators may use the AirCard 402 device in their final products without additional FCC/ IC certification if they meet the following conditions. Otherwise, additional FCC/IC approvals must be obtained. -
Page 39: Patents
Manufactured or sold by Sierra Wireless or its licensees under one or more patents licensed from InterDigital Group. Trademarks Sprint and the logo are trademarks of Sprint. Other marks are the property of their respective owners. Sierra Wireless, the Sierra Wireless logo, TRU-Install, and the red wave design are trademarks of Sierra Wireless. -
Page 40: Copyright
Copyright ©2009 Sprint. Sprint and the logo are trademarks of Sprint. Other marks are the property of their respective owners. Limitation of Liability The information in this manual is subject to change without notice and does not represent a commitment on the part of Sierra Wireless. SIERRA WIRELESS AND ITS AFFILIATES... -
Page 41: Important Safety Information
SPRINT SPECTRUM L.P. accepts no responsibility for damages of any kind resulting from delays or errors in data transmitted or received using the AirCard 402 device, or for failure of the AirCard 402 device to transmit or receive such data. - Page 42 Do not operate the AirCard 402 device in any aircraft, whether the aircraft is on the ground or in flight. In aircraft, the AirCard 402 device MUST BE POWERED OFF. When operating, it can transmit signals that could interfere with various onboard systems. The driver or operator of any vehicle should not operate the AirCard 402 device while in control of a vehicle.
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Page 43: One-Year Limited Warranty
Section 3D One-Year Limited Warranty THIS PRODUCT IS PROVIDED TO YOU UNDER THE FOLLOWING TERMS AND CONDITIONS THAT CONTAIN LIMITATIONS ON WARRANTIES AND LIABILITIES AND YOUR REMEDIES. BY USING THIS PRODUCT YOU AGREE TO THE TERMS AND CONDITIONS BELOW. The original end-user purchaser of the enclosed wireless personal computer modem card (the “Product”) from Sierra Wireless (the “Vendor”) or one of its authorized suppliers, is offered a personal, non-transferable, limited warranty that: (a) the Product will be of good quality and free from defects in design, materials, workmanship, and manufacture under... - Page 44 been subjected to misuse (including using the Products with hardware which is electrically or mechanically incompatible with the Products), abuse, accident, physical damage, abnormal operation, improper handling or storage, neglect, exposure to fire, water, or excessive moisture or dampness, or extreme changes in climate or temperature; (c) Products which have been opened, repaired, modified, or altered by anyone other than Vendor or a Vendor-authorized service center;...
- Page 45 THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THIS PRODUCT IS ASSUMED BY YOU. NEITHER THE ORIGINAL OWNER OF THE PRODUCT NOR THE VENDOR NOR VENDOR’S DISTRIBUTORS, RESELLERS, SUPPLIERS, AGENTS, OFFICERS, AND DIRECTORS SHALL HAVE ANY LIABILITY TO YOU OR TO ANY OTHER PERSON OR ENTITY FOR ANY DAMAGES HOWSOEVER CAUSED INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, GENERAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES WHATSOEVER INCLUDING, BUT NOT LIMITED TO,...
- Page 46 alleged infringement. THE FOREGOING IS IN LIEU OF ANY REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF NON-INFRINGEMENT, WHICH ARE HEREBY DISCLAIMED, AND SETS FORTH THE ENTIRE LIABILITY OF VENDOR AND THE ORIGINAL OWNER OF THE PRODUCT FOR ANY INFRINGEMENT OF ANY INTELLECTUAL PROPERTY RIGHTS BY THE PRODUCT. If any provision or term of these terms and conditions is determined to be invalid or unenforceable, the invalidity or unenforceability of that provision or term will not affect the validity or enforceability of the remaining provisions and terms or the validity or...