Sierra Wireless AirCard 555 User Manual page 101

Table 9-1: Problem Causes and Suggestions
Problem
When attempting a
dial-up data
connection, Watcher
displays the
message, "There is
no answer" in the
LCD area of the
Watcher window.
When attempting to
add a connection to
the Dial-Up
Manager, Watcher
displays the
message, "You
already have a
connection with
the name .... Please
choose a different
name."
When you have an
AirCard 300 and
AirCard 555 in your
computer, the data
connection seems
quite slow.
Rev 3.3 May.02
Possible Causes
You have an account
a.
problem or the network is
overloaded with calls.
The phone number is incor-
b.
rectly set up in the Dial-Up
Manager.
Watcher interfaces with a
Windows component called Dial-
Up Networking so that when you
create a connection in Watcher,
the connection is concurrently
created in Dial-Up Networking. All
connections in Dial-Up
Networking must have a unique
name regardless of whether the
connection was created directly in
Dial-Up Networking or through
another application such as
Watcher. The message, "You
already have a connection with
the name ..." indicates that the
name has already been assigned
to a connection in Watcher or
Dial-Up Networking.
Under some operating systems, if
both AirCards are inserted, then
the path that the IP (Internet
Protocol) traffic will take is not
predictable. If the data gets routed
through the AirCard 300, you will
experience slower data transfer
rates.
Chapter 9: Troubleshooting Tips
Suggestions
Determine whether the problem is
a.
due to an AirCard / Dial-Up Manager
setup issue or an account / network
issue by making a call to a local
number. If you are able to complete
this call, the problem is likely in the
way that the connection is set up.
Otherwise, contact your service
provider.
Verify that the number you want to dial
b.
is set up properly in the Dial-Up
Manager. See page 71 for instruc-
tions on using the Dial-Up Manager.
Verify that the phone number is
entered correctly, and that the Use 1
and Use Area Code check boxes are
appropriately set. If the area code is
required, ensure it is entered correctly.
Choose a different name for your
connection. To see what connections have
been created in Dial-Up Networking:
Double click My Computer on your
1.
desktop.
Double click the Dial-Up Networking
2.
icon (Windows 95/98) or
Click the Dial-Up Networking link
(Windows Me) or
Click the Network and Dial-Up
Connections link (Windows 2000) or
Click My Network Places > View
network connections (Windows XP).
All connection names are displayed in this
window. Note that you can create a
connection with the same phone number
and other variables as an existing
connection, provided you give it a different
name.
Eject the AirCard 300 from your
a.
computer before you use the AirCard
555.
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