Appendix A - Programmer Problem Report Form - Elnec JetProg User Manual

Appendix A - Programmer
Problem Report form
Please make a copy of this page to A4 or use the A4 form
enclosed in standard delivery package. This form can also be
found on the enclosed floppy disk and on our Internet site.
PROGRAMMER PROBLEM REPORT
To (if you know name of contact person) Ing. Puobiš
Date
Subject (title of case)
Customer
Company
Name
Address
Distributor
Voucher number
Date of purchase
Data of claiming
Information about product
Name of product
Serial number
Control program
Version
Information about PC
Processor, speed
Version of OS
Location of LPT port
Type and setting of LPT port
Information about environment
Surroundings
Temperature
Below description should included
step-by-step description of all activities that invokes a problem
Please make your problem description as specific as possible - you can increase speed and
chance to resolve a problem. This description should be included either what is known to word
correctly, either what is failing. Copy all error reports too. Yours comments and descriptions of
expectations are welcomed.
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
Note
Before you send product to repair, answer self to some questions:
• Does programmer work well with others PC or under others operating systems?
• Are you using the programmer in accordance with technical specification of programmer
and with original accessories?
• Isn't ZIF socket of programmer or adapter dusty or out of life?
• Does programmer work successfully with other devices?
• Does problems occurred steadily or occasionally?
Example
________________________________
jan 19, 2001 ________________________________
LabProg+ ________________________________
Moovie Studio ________________________________
John Siboup ________________________________
Tom 6, Praha ________________________________
CENLE, Wien ________________________________
enclosed copy ________________________________
jan 16, 2000 ________________________________
jan 31, 2000 ________________________________
LabProg+ ________________________________
050954 ________________________________
PG4UW.EXE ________________________________
1.24 ________________________________
P3, 800 ________________________________
WIN ME ________________________________
add-on card
COMBO ________________________________
EPP/ECP
/ set as SPP ________________________________
production line ________________________________
-10 to 35 °C ________________________________
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Appendix