Valuable Help From You For Troubleshooting - Dascom DC-3300 User Manual

Check if genuine ribbon is used. Next, check if the
RFID_AUTH_ERR
ribbon has an RFID ring. Press SET Key as the LCD
OR
shown to initialize the printer.
Check if genuine ribbon is used. Next, check if the
Call Support ribbon has an RFID ring. Press SET Key as the LCD
shown to initialize the printer.
Contact your reseller's service support team if you find errors not listed
above. Please inform Error Code displayed on the lower right of the LCD.

5.2 Valuable Help from You For Troubleshooting

Help us identify the following for us to resolve your problem(s):
The version number of the software installed.

You can confirm the version number of driver installed in your Microsoft Windows PC as follow

steps:
○ Press the start button in the lower left corner of the Windows taskbar to select the printer and fax.
1
○ Select the printer, double clicks.
2
○ Select the printing preferences on the printer menu.
3
○ Turn to the card TAB, then click the version.
4
DC-3300
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User Manual v1.0