Change The Print Head; Technical Support; Dascom Partner Network - Dascom DC-3300 User Manual

④ Before putting the cards to the card cassette, shuffle the cards by holding the
outside edges to prevent sticking cards.
To take out jammed card
When card jam occurs, the LCD display prompts "Printer Card Jam, press SET Key". The Printer
will initialize to eject the card. If the card still can not be ejected, power off the printer and turn
the knob.
5.3.3

Change the Print Head

The print head is a heating element and directly affects print quality. A dirty or dusty
environment seriously affects its life and can cause damage to the print head.
Consult your Dascom reseller if print head replacement is necessary.
To meet DASCOM's warranty policy for print head replacement, you must:
Use Dascom approved consumables, including cards, ribbons and serviceparts.

Maintain regular cleaning and maintenance of the printer.

Install the printer in a dust free environment as detailed in the specifications

Use good well-conditioned cards: clean, without deterioration causing head damage.


5.4 Technical support

If you have trouble configuring and using a printer, read this manual carefully.
If you still can't solve the problem, you can get detailed information and help via the DASCOM
partner network.
5.4.1

DASCOM partner network

If you have any problem can't be solved, please contact the DASCOM dealer. If you don't know
any DASCOM dealer, please visit
DASCOM will inform you of the detailed contact of your local DASCOM dealer .When you call the
DASCOM dealer, you must provide the information as following:
○ 1 The printer model and serial number.
○ 2 The current configuration and operating system.
○ 3 A description of what happened.
○ 4 A description of the steps taken to address this problem.
In addition, to help answer your questions around the clock, WWW.DASCOM.COM provides a
variety of explanations for the daily use of printers.
DC-3300
WWW.DASCOM.COM to tell us your problems.
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User Manual v1.0