Troubleshooting - BluStream Multicast ACM200 User Manual

Troubleshooting the ACM200
Try using the below instructions to test the ACM200 should difficulties be encountered when using a computer to
control the ACM200.
1. Connect the computer directly to the ACM200 Control Port with a CAT cable
2. The computer must be in the same range as the LAN connection 1 on the ACM200 device (CONTROL net
work) as this will simulate the control from a third party control system (i.e. Control4, RTI, ELAN etc). Please
see instructions at the rear of this manual for 'Changing your computer IP details'.
3. Open cmd.exe program (Command prompt). Use the search tool of the computer if unsure where this is
located.
4. Enter the following command line 'Telnet 192.168.0.225'
The following window will be displayed to confirm being logged into the ACM200 successfully:
Telnet error
If the error message: 'telnet is not recognized as an internal or external command, operable program or batch file',
activate Telnet on your computer.
Unable to see the LAN ports of the ACM200
If unable to communicate (ping) the ports of the ACM200, connect directly to the network switch and not via a
DHCP modem router to test.
Able to ping the device but not login via Telnet connection
If unable to communicate (ping) the ports of the ACM200, connect directly to the network switch and not via a
DHCP modem router to test.
contact
support@blustream.co.uk / support@blustream.com.au
ACM200
USER MANUAL
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