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Talkswitch TS-550i User Manual

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T A L K S W I T C H
®
U S E R G U I D E
TALKSWITCH
®
TS-550i TELEPHONE
C T.T S 0 0 5 . 0 1 5 6 0 1
A N S W E R S W I T H I N T E L L I G E N C E
®

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  • Page 1 TALKSWITCH ® TS-550i TELEPHONE C T.T S 0 0 5 . 0 1 5 6 0 1 A N S W E R S W I T H I N T E L L I G E N C E...
  • Page 2 Information in this guide is subject to change without notice and does not represent any commitment on the part of TalkSwitch. No part of this guide may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or information storage and retrieval systems, or translated to another language, for any purpose other than the licensee’s personal use and, as specifically allowed in the...

  • Page 3: Table Of Contents

    Provisioning the TS-550i for use with an alternate system ....... .
  • Page 4 SIP Configuration, General Parameters............18 Outbound Proxy Address.
  • Page 5 USING THE TS-550i PHONE........
  • Page 6 E-911 and use of the TS-550i with Multi-Line Telephone Systems .......

  • Page 7: Introduction

    INTRODUCTION Congratulations on your purchase of the TS-550i phone! The TS-550i is a sophisticated SIP-based IP phone that can be used with phone systems and service providers. This user guide provides detailed information on configuration via the telephone interface and web interface. It also provides information on how to use the phone with a TalkSwitch phone system.
  • Page 8 Figure 1: TS-550i Front Item Function Softkeys — Softkeys are interactive and change function based on the state of the phone. Programmable/Flexible keys — Multi-colored LED keys that can be assigned to engage and monitor lines, extensions or queues. They can also be programmed as function and speed dial keys. Keys 1 and 2 are reserved for primary and secondary line appearance for the extension.

  • Page 9: Programmable/Flexible Key States

    LCD LAYOUT The TS-550i phone has a 240 by 56 dot graphic LCD arranged to show 4-lines of text and is used to display information to the user. The top-bar status line displays icons, date and time. The bottom line shows choices associated with the three (3) context-sensitive softkeys located just below the LCD.

  • Page 10: Installing The Ts-550I

    The figure below shows the cable connections for your IP phone. The LAN and desktop PC connections employ standard Category 5 cables terminated with RJ-45 connectors. The TS-550i supports PoE (Power over Ethernet) in accordance with the IEEE-802.1af Class 2 standard. When connected to a PoE compliant LAN port, the IP Phone derives power from the port.

  • Page 11: Attaching The Stand

    Wiring Chart Headset Optionally connect a headset to the RJ22 headset jack on the phone. We strongly recommend the use of an amplified headset. Handset Connect the handset cord to the handset and the handset jack on the phone. ATTACHING THE STAND The angle of the phone is set by the attachment of the provided stand in one of two positions (30°...

  • Page 12: Wall Mounting

    WALL MOUNTING The TS-550i phone supports wall mounting via the base of the phone housing. Wall mount the TS-550i using the instructions below in Figure 4. • Mark and drill two 7 mm (5/16”) holes for plastic wall anchors (not included) with a vertical separation of 10 cm (4”).
  • Page 13 Two methods are available for manual configuration. The LCD Configuration Menu permits local configuration using the dial pad and softkeys. The second method employs the TS-550i Web Manager, which allows access to the IP phone configuration using a Web browser. If configuring the phone for the first time, it is recommended that you use the Web browser as it will save considerable time for the setup process.

  • Page 14: Personalizing Your Phone

    PERSONALIZING YOUR PHONE HOW TO NAVIGATE THROUGH MENUS To access the configuration menu: • Press the button. To select an item: • Dial the digit associated with the menu item; or • Use the Down softkey to move the cursor to the next item or alternatively use the navigation up and down keys, then press the Select softkey or center navigation key to select an option.

  • Page 15: Configuration Overview

    CONFIGURATION OVERVIEW The TS-550i supports the access and configuration of many parameters directly from the Telephone User Interface. To access the Configuration menu, press the button while the phone is not in use. The configuration menu consists of several sub menus as listed below: 1.

  • Page 16: Ip Address

    IP Address By default the phone is configured to use DHCP to automatically assign an IP address and other LAN parameters. Assigning a static address for the Network Mode requires manual entry of an IP address and other parameters stated in the previous section. The phone requires a valid available IP address for proper operation.

  • Page 17: Secondary Dns Address

    Separate VLAN tags are assigned for the IP phone PC port and the LAN (voice) port. With a VLAN ID assigned, only frames with the assigned ID are accepted, and all SIP and voice frames sent by the TS-550i include the VLAN ID assigned to the LAN port.

  • Page 18: Vlan Id (Lan)

    Changing the VLAN Priority requires a reboot of the IP phone. When you leave the menu, you will receive a reboot notice. The recommended value for VLAN Priority (LAN) port is 5. To disable VLANs, assign the VLAN ID as zero (0). VLAN ID (LAN) The VLAN ID (LAN) assigns the identification for Ethernet frames for the phone LAN port including signaling and voice payloads.

  • Page 19: Vlan Id (Pc)

    To disable VLANs, assign the VLAN ID as zero (0). The TS-550i can be assigned to employ the Cisco® Discovery Protocol to determine if VLANs are to be used and the associated VLAN ID. The CDP selection displays only if function_cdp is enabled in the configuration file.

  • Page 20: Sip Configuration

    SIP CONFIGURATION The SIP Configuration section contains parameters related to SIP accounts, line appearance, and other paramters that allow the phone to register and, if required, subscribe for the line appearance with the appropriate SIP server or PBX. Lines are assigned to the phone’s flexible buttons in consecutive order from the first button. For each line, the following parameters are available: •...

  • Page 21: Proxy Port

    Proxy Port The Proxy Port defines the UDP port number employed for SIP signaling transport. In common practice, the port number 5060 is used. To change the Proxy Port number: • Press the button, then 2. SIP Configuration, then 1. Line Configuration. •...

  • Page 22: Authentication User Name

    • Input the Name using the dial pad and press the OK softkey to save your entry. To enter alphanumeric characters, select the Mode softkey. Authentication User Name Authentication of the line with the SIP call server requires an Authentication User Name. To assign the Authentication User Name: •...

  • Page 23: Registration Status

    Registration Status The status of the line registration with the SIP call server can be viewed from this menu. The status is displayed as OK, NOK (Not registered) or undefined (not assigned). To view the Registration status for a line: •...

  • Page 24: Extension For Dss Line

    Extension for DSS Line A DSS Line requires entry of the associated extension number. Note do not assign a DSS extension number for a private or shared line type. To assign an extension number for a DSS line, • Press the button, then 2.

  • Page 25: Backup Proxy Address

    • Input the Outbound Proxy Port using the dial pad and press the OK softkey to save your entry. Changing the Outbound Proxy Port requires a reboot of the IP phone. Backup Proxy Address When using an outbound proxy, a backup proxy can be defined for use should the primary proxy fail to respond.

  • Page 26: Rtp Start Port

    • Input the Local UDP Port using the dial pad and press the OK softkey to save your entry. Changing the Local UDP Port requires a reboot of the IP phone. RTP Start Port When a SIP call is established, Real-Time Transport Protocol (RTP) packets transport media (voice). The default port used for RTP packets is 23000.

  • Page 27: Voicemail Url

    Voicemail URL The Voicemail URL is used to access the voicemail of a host service or PBX. If not configured by the host service or PBX, then it should be configured accordingly. To assign the Voicemail URL: • Press the button, then select 2.

  • Page 28: Phone Settings

    PHONE SETTINGS Under the Phone Settings menu item, the user parameters listed below can be changed. — LCD Contrast — Ring Settings — Disable Ringer — Headset Auto Mode — Programmable/Flexible Key Settings — Time Configuration — Firmware Update — Speed Dial Number —...

  • Page 29: Delayed Ring

    Disable Ringer The TS-550i can be programmed not to ring when an incoming call is received. It will still light up the LCD, light up the Incoming Call Indicator and show the Caller ID.

  • Page 30: Flexible Key Setting

    Speed Dial Number The TS-550i phone includes a Directory Phone Book of Speed Dial numbers that supports up to 80 entries. Each phone book record includes a speed dial number consisting of two (2) digits. Dialing the speed dial number (00–79) then pressing the Dial softkey, places a call using the contact information from the...

  • Page 31: Backlight

    A Bluetooth headset must be paired with the TS-60b Bluetooth module before it can be connected (activated). Up to five (5) headsets may be paired with the TS-550i at one time. Only one headset can be used at a time.

  • Page 32: Bluetooth Headset Status Indicators

    Connecting or Disconnecting a Paired Headset When one or more headsets are paired with the TS-550i phone, the headset must be connected (activated) prior to use. When it is desired to change the active headset to an alternate headset, the presently active headset must be disconnected (deactivated) prior to connecting the new headset.

  • Page 33: Bluetooth Module Information

    Bluetooth Module Information The Bluetooth module has a universally unique identifier assigned to it. Example: 00:22:A5:21:AA:C1. To view the UUID for the Bluetooth module installed in a TS-550i: • Press the button. • Dial 3 to access 3. Phone Settings, then dial 12 to access 12. Bluetooth.

  • Page 34: Call Waiting

    Call Waiting With Call Waiting configured for a TalkSwitch extension, notification of a new incoming call is indicated via several methods. The dedicated extension button flashes to indicate the new call, and an optional beep tone is delivered over the existing conversation. In addition, the LCD displays the incoming Caller ID during the notification.

  • Page 35: Auto Answer

    Access Code Prefix The TS-550i phone can automatically prepend digits* to a phone number dialed from the Missed Calls log, Received Calls log or Phone Book. For example, you should program a Hunt Group (ie. 9) if you normally dial 9 to reach an outside line.

  • Page 36: Directory

    DIRECTORY Phone Book The phone supports 80 contacts that can be entered via the phone or via the web interface. Each contact can have a ring type assigned. When a call is received from the contact, the specified ring signal is used to override the default ring type.

  • Page 37: To Add Entries To The Phone Book Using The Telephone Interface

    To add entries to the Phone Book using the telephone interface • Press the button, then select 5. Directory, then 1. Phone Book. • Press the Add softkey. • Enter a name for the new contact, then press the OK softkey. •...

  • Page 38: Deleting A Phone Book Record

    • Select the Ring Tone to use when receiving a call from this contact and press the OK softkey. • If required, enter a new Speed Dial Number for the contact and press the OK softkey. To enter alphanumeric characters, select the Mode softkey. If no ring tone is defined for a Phone Book entry, the default ring tone is used.

  • Page 39: Dialing From The Phone Book

    • Input a search keyword, and press the OK softkey. • The search result displays showing the Speed Number Name and number. To enter alphanumeric characters, select the Mode softkey. Refer to Appendix B for the character mapping of dial pad digits.

  • Page 40: Dialing From A Log

    Dialing from a Log Calls can be made directly from the logs. In the case of the Missed and Received call logs, the Access Code Prefix is automatically inserted if configured. This is important if you normally are required to dial a hunt group to access an outside line.

  • Page 41: Set To Defaults

    Press the Yes softkey to reboot the phone now. The configuration will not use default values until the phone is rebooted. If looking to re-register the phone that has been preconfigured as an extension to a TalkSwitch system on the same LAN, reboot the phone again by pressing the button, then select 9.

  • Page 42: Information

    — TFTP Server Address settings — Software Update settings — Default settings — After a TalkSwitch phone system firmware update, new features might be enabled so a reboot is a good idea to ensure consistent behavior. To reboot the phone: •...

  • Page 43: Using Web Manager For Configuration

    Please note that if used with a TalkSwitch phone system (or other system) which automatically provides the configuration for the phone, then many key parameters should not be changed as they will revert to their preconfigured settings after the phone is rebooted and retrieves a configuration file.
  • Page 44 • Once logged in, the following Site Map page is loaded. The Site Map page is divided into 2 sections: the left hand navigation menu and page content on the right side for the various sections. Select the desired page from either the navigation menu or the site map.

  • Page 45: Voip Configuration

    If the phone is provisioned with a TalkSwitch system, these values will automatically be assigned. E V E R Y C A L L C O U N T S...

  • Page 46: Line Based Parameters

    TLS Port: The TLS port used on the LAN for sending and receiving SIP packets. • Transport Mode: The packet transport mode for voice traffic. UDP is most widely used by most services. TalkSwitch phone systems use UDP. T S - 5 5 0 i U S E R G U I D E...

  • Page 47: Lan Configuration

    When enabled, the server provides a single RTP stream for the conference. When disabled, the phone processes separate RTP streams for each participant, maximum 3-parties. A URL is required for centralized conference. TalkSwitch does not use centralized conference. •...

  • Page 48: Lan Configuration

    LAN Configuration • Network Selection: Select Static or DHCP. If Static selected, then manually assign the required IP parameters. • IP address: A valid IP address is required for the phone. • Subnet Mask: Enter the subnet mask for the LAN. •...

  • Page 49: Call Preferences

    CALL PREFERENCES Most of the call preference parameters can be altered according to the user’s requirements. Call Preferences • Anonymous Call Block: When enabled, the phone blocks incoming calls with an anonymous Caller ID. • Call Waiting Function: When enabled, the phone will accept additional calls and notify the user visually of the incoming call while in a conversation.

  • Page 50: Dial Plan

    If a match occurs, the phone modifies the digits and processes the call using the configured script in the dial plan. The phone supports a digit map plan or routing table plan. If used with the TalkSwitch system, then these maps are automatically generated.

  • Page 51: Simple Dial Plan

    • Post: Defines the digits to insert at the end of the number (including if truncated). • Pause: Defines the position in the number where, if matched, the phone will pause for additional digits before processing the call. The pause duration is programmable under the Dial section of the configuration file and has a default of 5 seconds.

  • Page 52: 2Nd Dial Tone

    2nd Dial Tone Customer requirements To provide second dial tone after a 9 is dialed, establish a Dial Plan as below. Number TRNC Post Pause Extra NULL NULL 0.0.0.0 To change Routing Table parameters: • Select Routing Table under the Dial Plan Type. •...

  • Page 53: Digit Map Table

    Digit Map Table Using the Digit Map Table, a string of 512 characters may be entered to define the dial plan. Within the string, individual numbers are entered, separated by a '|'. In addition to dial pad digits, special characters may be entered as follows: matches any single digit (0 to 9).

  • Page 54: Simple Dial Plan

    The following are examples of dial plans using the digit map tables. Simple Dial Plan Customer requirement Process the call after any seven-digit number is dialed or if the Operator is dialed - 0. Digit map routing entry The digit map of this Dial Plan is (0T|xxxxxxx). From this map, if the user dials 0 as the first digit, the phone will wait for the pause time for additional digits.

  • Page 55: Phone Information

    PHONE INFORMATION The Phone Information page displays useful information for the TS-550i phone. In addition, it is possible to change the Web Manager password from this page. To change the phone name: • Enter the desired name. • When complete, press the Save button.

  • Page 56: Phone Settings

    PHONE SETTINGS The Phone Settings page contains a mix of parameters that should only be changed if familiar with the resulting change. Phone Settings • Frame Duration: Sets the interval to send/receive RTP packets in milliseconds. Do not change this value if you do not understand the settings.

  • Page 57: Functions

    used or depth per account. For example, selecting 2 lines but configuring the same phone number for both lines will allow for 2 calls per button to be handled for a total of 4 calls. Do not change this value if you do not understand the settings.

  • Page 58: Phone Book

    PHONE BOOK The phone includes an internal Phone Book with 80 contact records. Calls to a contact can be made using the Speed number (00–79). Records may be added, edited, deleted or searched from the phone interface via the Phone Book section under the Directory. To add a Phone Book entry: •...

  • Page 59: Loading A Contact List Using A Web Browser

    To delete specific entries from the Phone Book: • Click the Clear box for the desired records and select the Clear button to delete checked records. To delete all entries from Phone Book: • Select the ClearAll button. The Phone Book can be downloaded or uploaded to and from a *.csv formatted file. To upload/download: •...

  • Page 60: Programmable Keys

    PROGRAMMABLE KEYS The TS-550i has 22 flexible keys that can be assigned to various functions. When programmed by a phone system, these keys are usually defined via the configuration file. For keys set to user defined in TalkSwitch software (shown as None in the web interface of the phone), these keys can be programmed from the phone or web interface and will not be overwritten when a configuration file is loaded onto the phone via the TalkSwitch system.

  • Page 61: Call Log

    CALL LOG The Call Log page provides a list of all calls (incoming, outgoing or missed) for the extension. The log is organized to show the type of call — IC (incoming/received), OG (Outgoing) and M (Missed), the contact name and contact information, date and time, duration, and state of the call — Connected (OK), no call established (NOK).

  • Page 62: Network Time Configuration

    NETWORK TIME CONFIGURATION The Network Time Configuration page allows you to configure the parameters required for proper maintenance of the time and date on the phone. If provisioned by TalkSwitch, nothing needs to be changed on this page. Configurable Parameters •...
  • Page 63 • DST (Daylight Savings Time): Enable DST if applicable in your region. Ensure DST configuration parameters are properly configured for the start and end of the DST cycle. • Time Format: Sets the format of the LCD time display. Options include: Off, 12-hour or 24-hour. •...

  • Page 64: Upgrade Configuration

    UPGRADE CONFIGURATION If using with TalkSwitch, these parameters should never need to be altered. When performing a firmware update, follow the instructions provided in the Start Guide or support section of the website. On the Upgrade Configuration page, the results of the most recent download attempt are displayed at the top.
  • Page 65 • HTTPS URL: is the URL of the HTTP/HTTPS server where configuration and software files are located. Select the Received by DHCP on boot checkbox if the phone will use the DHCP Option defined to retrieve the URL. If the option is present, the provisioning type is changed automatically to HTTP/HTTPS using the URL from the DHCP option and default option 160.

  • Page 66: Qos Configuration

    The VLAN tag defines the priority for Ethernet frames and the VLAN ID based on IEEE 802.1p/q. If using with TalkSwitch phone systems, 802.1p/q tagging is not currently supported. The phone PC and LAN (voice) ports use separate VLAN tags. With a VLAN ID assigned, only frames with the ID are accepted and frames sent from the phone include the LAN port ID and priority.

  • Page 67: Load Default

    • When done making changes, press the Save button. Modifications made to the IEEE 802.1p/Q configuration require a reboot of the phone. If CDP is enabled, manual VLAN settings are overwritten during a reboot of the phone. To use manually defined VLAN settings, disable CDP.

  • Page 68: Reboot

    REBOOT To reboot the phone: • Select the Reboot button. • The phone will reboot. T S - 5 5 0 i U S E R G U I D E...

  • Page 69: Using The Ts-550I Phone

    USING THE TS-550i PHONE RECEIVING A CALL When you receive a call, the phone rings while the LCD displays the incoming call information and the associated extension button flashes. To answer an incoming call: • Lift the handset. You may press the button, line button or the Answer softkey to activate the speakerphone.

  • Page 70: Putting A Call On Hold

    PUTTING A CALL ON HOLD When placing a call on hold, the held party cannot hear you and you will not hear the held party. The held party will hear MOH (Music On Hold), if configured with the phone system. While a call is on hold, you can answer or place other calls and can toggle between held calls on the same dedicated extension key.

  • Page 71: 3-Party Conference

    Press the Answer softkey. The first call will be placed on hold and you will be connected to the second caller. REDIAL The TS-550i saves the last number dialed and allows you to redial the number with the touch of a button. To redial a call: •...

  • Page 72: Dialing Using A Speed Dial Number

    DIALING USING A SPEED DIAL NUMBER The TS-550i has a Phone Book that can store up to 80 contacts. Each record includes a name, contact information and a speed dial number (00–79). When you dial a speed dial number, the phone initiates a call to the contact.

  • Page 73: Line/Extension Appearance Coverage

    LINE/EXTENSION APPEARANCE COVERAGE The TS-550i has BLF/DSS line functionality that addresses the special needs typically associated with an Attendant or Secretarial answering position but may be used for any employee. Options to monitor lines, extensions or queues are programmed on a key-by-key basis in the phone system.

  • Page 74: Using Your Ts-550I Phone With Talkswitch

    USING YOUR TS-550i PHONE WITH TALKSWITCH ACCESSING FEATURES † Note: If Direct Line Access is enabled, you will automatically access an outside line. †† If you’re not using the programmed key for intercom calls or indicated ( ) features, you will first need to dial **.

  • Page 75: Voicemail

    Press 8 to enter the Information menu. • Press the Up softkey. • Take note of the F/W version. • Go to http://www.talkswitch.com/us/en/support to check for the latest updates. E V E R Y C A L L C O U N T S...

  • Page 76: Internet Update

    Press 2 to access the TFTP Server Address. • Enter the IP address that was previously entered to point the phone back to your TalkSwitch phone system. Once changed, the phone will request a reboot. Select Yes. Using the TalkSwitch IP Phone Update Utility If your phones are on a closed network (no Internet access), or you are having problems with updating over the Internet, you can download the IP Phone Update Utility from http://www.talkswitch.com/us/...

  • Page 77: Troubleshooting

    TROUBLESHOOTING INFORMATION The TS-550i phone provides the means to quickly view the network parameters (IP address, default gateway address, and subnet-mask), server IP addresses (SIP servers, TFTP server, and SNTP server), results of the last file download attempt, boot version, and hardware and firmware version. This information may be useful if calling TalkSwitch Support.

  • Page 78: Troubleshooting Guide

    1. Ensure the RJ-45 cable is correctly connected. 2. Make sure that the SIP Server IP Address is correct. Button LEDs flash Line not registered with the SIP server (TalkSwitch phone system) alternating red/yellow 1. Check the SIP configuration parameters are correct.

  • Page 79: Appendix A. Specifications - Ts-550I

    APPENDIX A. SPECIFICATIONS — TS-550i HARDWARE SPECIFICATIONS Item TS-550i Network Interface RJ-45 IEEE 802.3 Ethernet/Fast Ethernet switch port PC/Workstation Interface RJ-45 IEEE 802.3 Ethernet/Fast Ethernet switch port Power 802.3af or AC/DC Power Adapter Message Indicator, Speakerphone, Mute, DND, Headset, Red LEDs...

  • Page 80: Appendix B. Character Table For Dial Pad Model

    APPENDIX B. CHARACTER TABLE FOR DIAL PAD MODEL The TS-550i supports a special character mode for enterning non-numeric characters. The table below covers all possible character options. Digit DIal Pad Mode Upper Case Lower Case Symbols ‘[A]’ ‘[a]’ ‘[*]’ @ : /...

  • Page 81: Regulatory And Safety Notices

    REGULATORY AND SAFETY NOTICES RADIO FREQUENCY EMISSIONS FCC Compliance Statement This device complies with Part 15 rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference, and 2. This device must accept any interference received, including interference that may cause undesired operation.

  • Page 82: European Union Declarations Of Conformity

    European Union Declarations of Conformity TalkSwitch declares that the equipment specified in this document, which bears the “CE” mark, conforms to the European Union Radio and Telecommunications Terminal Equipment Directive (R&TTE 1999/5/EC) including, • Electromagnetic Compatibility Directive (89/336/EEC) and •...

  • Page 83: Limited Warranty

    TalkSwitch Corp. (“TalkSwitch”) warrants this product against defects and malfunctions during a one (1) year period from the date of original purchase. If there is a defect or malfunction, TalkSwitch shall, at its option, and as the exclusive remedy, either repair or replace the telephone set at no charge, if returned within the warranty period.

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