Panasonic KX-HNB600 User Manual page 109

→If you pause for too long while operating certain features, the system will cancel the operation so
that other users can access the system. Try again.
[Deregistered by other user] is displayed
R Another user deregistered your mobile device.
→Register your mobile device to the hub again ( "Registering other mobile devices to the hub",
Page 28).
[The hub is not responding.] is displayed
R The hub is not turned on.
→Make sure the hub is connected to a power outlet.
R The hub's firmware is being updated.
→Wait for the firmware update to finish and then try again.
[Failed] is displayed
R An error occurred while configuring the hub.
→Check all connections and try again.
[Setup failed.] is displayed
R An error occurred while configuring the hub.
→Check all connections and try again.
[Remotely Connected] is displayed even when accessing from home
R Your mobile device is not connected to your wireless router.
→Make sure your mobile device's Wi-Fi feature is turned on and that your mobile device is connected
to your wireless router.
R The app's wireless access point list is full.
→Delete any unnecessary wireless access points from the list ( "Deleting wireless access points",
Page 100).
The connection to the system is slow or disconnects while away from home
R There is too much traffic on your home network or on the mobile device's network.
→Wait for network traffic to decrease.
I cannot access the system
R You replaced your wireless router with a new router, or changed your wireless router's SSID (i.e.,
network name) or password.
→See "Setting the hub's Wi-Fi settings again", Page 101.
R Your wireless router is using the 5 GHz band for wireless communication.
→See "I cannot perform initial setup", Page 107.
R Your wireless router at home is connected to another router.
→If your wireless router is connected to another router, make sure your network is configured so that
your mobile device and the hub can communicate over your home network. We recommend making
sure the DHCP feature of only one router is enabled and setting the other routers to "access point
mode" or "bridge mode".
R Your wireless router uses MAC address filtering to limit the devices that can access the router.
→Temporarily disable your wireless router's MAC address filtering feature, then access the system.
Make a note of the hub's MAC address and add it to your wireless router's list of MAC address that
are allowed to access the router. You can confirm the hub's MAC address on the [Current Status]
screen ( "Confirming network information", Page 100).
I cannot access the system while away from home
R You are using a public Wi-Fi network.
→Network traffic, network conditions, and the network provider's settings or policies may inhibit
access to the system. Use a private Wi-Fi network or your mobile network service provider's
wireless network (3G, 4G, etc.).
R The hub's date and time setting is incorrect.
Troubleshooting
109