Panasonic KX-HNB600 User Manual page 107

→Deregister your mobile device ( "Deregistering devices", Page 92) and register it again ( "Registering
other mobile devices to the hub", Page 28).
[The hub is not responding. Use another handset to cancel the registration.] is displayed
Error code: E2-04
R There was a problem when deregistering your mobile device.
→Use a cordless handset or another mobile device to deregister the mobile device from the hub.
[The hub is not responding.] is displayed
Error code: E3-01
R There is a communication problem.
→Make sure that the hub and your wireless router are turned on and functioning, turn your mobile
device's Wi-Fi feature off and then on again, and then try again.
[Communication error] is displayed
Error code: E5-06
R The Wi-Fi connection between your mobile device, wireless router, and hub was lost.
→Make sure you are in a location where your mobile device can connect to your wireless router (if at
home) or the Internet (if away from home), and then try using the app again.
R If you have never been able to access the system while away from home, this error message may be
displayed because your router does not allow devices outside your network (such as your mobile
device when used away from home) to access devices within your network (such as the hub). The
likely cause is that your wireless router does not support UPnP, or your wireless router's UPnP feature
is turned off.
→If your wireless router supports UPnP, make sure the feature is turned on. Refer to the operating
instructions included with your wireless router for details.
→You may be able to resolve this issue by using your wireless router's port forwarding feature.
1. Assign a static IP address to the hub ( "Changing IP settings", Page 100).
2. Configure your wireless router's port forwarding feature to forward ports 62000–63000 to the
hub. Refer to the operating instructions included with your wireless router for details.
3. Configure the hub's port forwarding feature ( "[Port Forwarding] settings", Page 101).
[Waiting for configuration data] is displayed
Error code: S1-03
R Your mobile device and the hub are connected to different wireless routers.
→Make sure your mobile device and the hub are connected to the same wireless router.
I cannot perform initial setup
R Your wireless router is using the 5 GHz band for wireless communication.
→The hub only supports the 2.4 GHz band. Make sure your wireless router is configured to use the
2.4 GHz band. "Dual band" configurations are acceptable as long as devices that connect via the
2.4 GHz are able to communicate with devices that connect via the 5 GHz band.
→Before performing the initial setup, make sure your mobile device is connected to the wireless router
using the SSID that is assigned to the 2.4 GHz band of your wireless router. When prompted to
enter your wireless router's password, enter the password that is assigned to the 2.4 GHz band.
R Your wireless router uses MAC address filtering to limit the devices that can access the router.
→The hub's MAC address is displayed while performing initial setup. Make a note of the hub's MAC
address and add it to your wireless router's list of MAC address that are allowed to access the router.
R Your wireless router is using "stealth mode", i.e., it is not broadcasting its SSID.
→If your wireless router is configured to use stealth mode, temporarily disable stealth mode while
performing initial setup.
R Your mobile device is connecting to a different wireless router during the initial setup procedure.
→If your mobile device can connect to other nearby wireless routers, we recommend you turn them off
or "forget" their settings while performing initial setup.
Troubleshooting
107