The Customer Display Does Not Appear; Does Not Appear On The Customer Display; Text Is Garbled; The Cash Drawer Does Not Open - Epson TM-H6000V Technical Reference Manual

The customer display does not appear

Does not appear on the customer display

Cause
The customer display is not connected.
DIP switch 2-2 on the printer is OFF.
"Selection of interface using the cus-
tomer display" in the software settings is
not correct.
The printer driver and application set-
tings are not correct.

Text is garbled

Cause
The transmission speed is not correct.

The cash drawer does not open

Cause
The cash drawer is not connected.
The cash drawer specifications and
drawer port specifications are not cor-
rect.
The printer driver and application set-
tings are not correct.
Solution and reference
Check the connection between the customer display and the cable.
Set DIP switch 2-2 on the printer to ON.
See "Setting the DIP Switches" on page
Configure the setting to "All interfaces that can be used".
See "Software Settings" on page
Check the printer driver and application settings.
Solution and reference
Set the display's transmission speed to 19200bps.
Solution and reference
Check the connection between the cash drawer and the cable.
Use the TM-H6000V Utility to check operation.
At this time, check the pin number of the signal.
Set the pin number for opening the printer as indicated in the drawer specifi-
cations.
See "Required specifications of cash drawer" on page
Check the printer driver and application settings.
Chapter 6 Troubleshooting
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