Product Does Not Appear In Mac Printer Window - Epson SureColor P6570 Series User Manual

• Check if your network name (SSID) contains non-ASCII characters. Your product cannot display non-
ASCII characters.
• Print a network connection report and check the codes and messages on the report to help determine
the cause of the problem.
• Make sure your product is not connected to a guest network.
• If necessary, reinstall your product software and try running EpsonNet Setup again:
1. Reset your product's network settings to their factory defaults.
2. Windows only: Uninstall your product software.
3. Restart your router following the instructions in your router documentation.
Note: If you are reading these instructions online, you will lose your Internet connection when you
restart your router, so note the next step before restarting it.
• If you have replaced your router, reinstall your product software to connect to the new router.
• Check to see if your wireless router or access point has an enabled Privacy Separator function that is
preventing detection of your device over the network. See your router or access point documentation
for instructions on disabling the Privacy Separator function.
Parent topic:
Related concepts
Uninstall Your Product Software
Related tasks
Resetting Control Panel Defaults

Product Does Not Appear in Mac Printer Window

If your product does not appear in the Mac printer window, try these solutions:
• Turn your product off, wait 30 seconds, then turn it back on again.
• If you are connecting the product via Wi-Fi Protected Setup (WPS) and the Wi-Fi icon on your
product's LCD screen is not lit, make sure you select one of the WPS options from the product control
panel within 2 minutes of pressing the WPS button on your router.
• If you are connecting the product wirelessly via EpsonNet Setup and the Wi-Fi icon on your product's
LCD screen is not lit, make sure your product software was installed correctly. If necessary, reinstall
your software.
Parent topic:
Solving Network Problems
Solving Network Problems
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