Troubleshooting - Sage The Oracle BES980 Quick Manual

TROUBLESHOOTING

PROBLEM
Motor starts but no ground
coffee coming from
grind outlet
Motor starts but operates
with a loud 'racket' noise
Unable to lock bean hopper
into position
Portafilter overfills
Emergency stop?
There is an alert on the LCD
eg. 'OVERHEAT PLEASE
WAIT', 'HEATING' etc.
POSSIBLE CAUSE
• No coffee beans in bean
hopper.
• Grinder / bean hopper
is blocked.
• Coffee bean may have
become stuck in hopper.
• Grinder is blocked
with foreign item or chute is
blocked.
• Moisture clogging grinder.
• Coffee beans obstructing
bean hopper locking device.
• Tamping fan was
removed for cleaning and
not replaced.
WHAT TO DO
• Fill bean hopper with fresh
coffee beans.
• Remove bean hopper.
Inspect bean hopper and
grinding burrs for blockage.
Replace parts and try again.
• Remove bean hopper,
inspect burrs & remove
any foreign body.
• Clean the burrs and grind
outlet, see page 18.
• Leave burrs to dry
thoroughly before
re-assembling. It is possible
to use a hair dryer to blow air
into the burr area to quicken
the drying process.
• Remove bean hopper.
Clear coffee beans from
top of burrs. Re-lock bean
hopper into position.
• Check that the tamping fan
is in position and mounted
correctly to the drive shaft,
page 18.
• Rotate the portafilter to the
left to stop the auto grind,
dose & tamp function.
• Unplug power cord from
power outlet.
• See page 15 for list of alerts.
If problem persists,
contact Sage Customer
®
Service Centre or visit
www.sageappliances.com
EN
23