Sage The Oracle BES980 Quick Manual page 26

TROUBLESHOOTING
PROBLEM
The machine is 'On' but
ceases to operate
Steam pouring out of
group head
Espresso only drips from
the portafilter spouts,
restricted flow
Espresso flows out
too quickly
Coffee not hot enough
No crema
26
POSSIBLE CAUSES
• Coffee is ground
too finely.
• The coffee is ground
too coarsely.
• Coffee beans are stale.
• Cups not pre-heated.
• Milk not hot enough
(if making a cappuccino
or latté etc).
• Coffee beans are stale.
WHAT TO DO
• Turn machine off. Wait for
60 minutes and turn machine
back on.
• If problem persists, call Sage
Customer Service Centre.
• Turn machine off. Wait for
60 minutes and turn machine
back on.
• If problem persists, call Sage
Customer Service Centre.
• Adjust the grind size to a higher
number to make the grind size
slightly coarser.
• Adjust the grind size to a lower
number to make the grind size
slightly finer.
• Use freshly roasted coffee
beans with a 'Roasted On' date
and consume between 5-20
days after that date.
• Rinse cups under hot water
outlet and place on cup
warming tray.
• Increase the milk temperature.
Refer to 'Adjusting Milk
Temperature', page 9.
• Use freshly roasted coffee
beans with a 'Roasted On' date
and consume between 5–20
days after that date.
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