Sage The Oracle BES980 Quick Manual page 24

TROUBLESHOOTING
PROBLEM
Grinder running
continuously
Espresso runs out around
the edge of the portafilter
and / or
Portafilter comes out of
the group head during an
extraction
Issues with the Auto Start
feature
ERR error message
on LCD
24
POSSIBLE CAUSE
• No beans in hopper.
• Tamping fan has been
removed.
• Portafilter not inserted in the
group head correctly.
• There are coffee grounds
around the filter basket rim.
• Filter basket rim is wet or
underside of portafilter lugs
are wet. Wet surfaces reduce
the friction required to hold the
portafilter in place whilst under
pressure during an extraction.
• Clock not set or clock is set
with incorrect time.
• A major fault has occurred
and machine cannot operate.
WHAT TO DO
• Fill hopper with beans.
• Rotate the portafilter to the
left to stop the auto grind,
dose & tamp function.
• Check that the tamping fan
is in position and mounted
correctly to the drive shaft,
page 18.
• Ensure portafilter is rotated
to the right until the handle
is past the centre and is
securely locked in place.
Rotating past the centre
will not damage the
silicone seal.
• Clean excess coffee from
the rim of the filter basket
after grinding to ensure a
proper seal in group head.
• Always ensure filter basket
and portafilter are dried
thoroughly before filling with
coffee, tamping and inserting
into the group head.
• Check that the clock and
Auto Start time have been
programmed correctly. The
LCD will display a clock icon
when the Auto Start time is
programmed.
• Contact Sage Customer
®
Service Centre or visit
www.sageappliances.com