Sage The Oracle BES980 Quick Manual page 25

TROUBLESHOOTING
PROBLEM
Pumps continue to operate
/ Steam is very wet / Hot
water outlet leaks
Water does not flow from
the group head
FILL TANK on LCD but
water tank is full
No steam or hot water
No hot water
No steam
POSSIBLE CAUSE
• Using highly filtered,
demineralised or distilled
water which is affecting how
the machine is designed
to function.
• Machine has not reached
operating temperature.
• Water tank is empty.
• Water tank not fully inserted
and locked.
• Water tank not fully inserted
and locked.
• Machine is not turned on or
up to operating temperature.
• Water tank is empty.
• Steam wand is blocked.
WHAT TO DO
• We recommend using
cold, filtered water. We do
not recommend using water
with no / low mineral content
such as highly filtered,
demineralised or distilled
water. If the problem persists,
contact Sage Customer
®
Service Centre.
• Allow time for the machine to
reach operating temperature.
The POWER button will stop
flashing when machine is
ready.
• Fill tank. Prime the system by:
• 1) Pressing 2 CUP button to
run water through
the group head for
30 seconds.
• 2) Pressing HOT WATER
button to run water through
the hot water outlet for
30 seconds.
• Push water tank in fully and
lock latch closed.
• Push water tank in fully and
lock latch closed.
• Ensure the machine is
plugged in and the POWER
button is illuminated but not
flashing.
• Fill water tank.
• Refer to 'Cleaning the Steam
Wand', page 19.
EN
25