OVS LTN8608-P8 Quick Start Manual page 218

User Manual
3. Check if the fault is solved by the above steps.
 Live view stuck when video output remotely via the Internet Explorer or platform software.
Possible Reasons:
a) Poor network between NVR and IP camera, and there exists packet loss during the transmission.
b)Poor network between NVR and PC, and there exists packet loss during the transmission.
c) The performances of hardware are not good enough, including CPU, memory, etc..
Steps:
1. Verify the network between NVR and IP camera is connected.
2. Verify the network between NVR and PC is connected.
3. Verify the hardware of the PC is good enough.
User Manual of Network Video Recorder
If it is solved, finish the process.
If not, please contact the engineer from our company to do the further process.
1) When image is stuck, connect the RS-232 ports on PC and the rear panel of NVR with the RS-232
cable.
2) Open the Super Terminal, and execute the command of "ping 192.168.0.0 –l 1472 –f" (the IP
address may change according to the real condition), and check if there exists packet loss.
Simultaneously press Ctrl and C to exit the ping command.
1) Open the cmd window in the Start menu, or you can press "windows+R" shortcut key to open it.
2) Use the ping command to send large packet to the NVR, execute the command of "ping
192.168.0.0 –l 1472 –f" (the IP address may change according to the real condition), and check if
there exists packet loss.
Simultaneously press Ctrl and C to exit the ping command.
Simultaneously press Ctrl, Alt and Delete to enter the windows task management interface, as shown in
the following figure.
Windows task management interface
 Select the "Performance" tab; check the status of the CPU and Memory.
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