Troubleshooting - Maico ERO-SCAN Operating Instructions Manual

Operating Instruction
ERO•SCAN
Screening and Diagnostic Version

21 Troubleshooting

Problem
Instrument does
not turn on
The test will not
start
The results will not
print
Display is frozen
and instrument will
not respond to
button presses
operating_instructions_8106556-6_EROSCAN_e_15a
®
Solutions
 The DOWN arrow must be pressed for a full second (the
Yellow 'TEST' LED will illuminate).
 Connect the charger as shown in Figure 2 on page 16. Confirm
that the blue "Charging" LED is illuminating in a slow blink
pattern. Wait at least 10 minutes and then attempt to turn on
the instrument
 Contact MAICO for service if the problem persists.
 Select a different sized eartip.
 Reposition the probe.
 Change the probe tube.
 Verify that the eartip is sealed in the ear canal via feedback
from the PROBE CHECK screen.
 Check that the instrument will start in your own ear with the
proper eartip for testing yourself. If the test will not start or if
the AutoStart tones sound unusual, replace the probe tube.
 Contact MAICO for service if the problem persists across
several patients.
 Check the printer status. Turn the printer on (wake from sleep
mode) by pressing the large button.
 If the printer does not turn on, plug in the power supply to
charge the battery.
 Be sure the printer has paper.
 If paper comes out of the printer but there is no text on the
paper then the paper is in backwards.
 Press the large printer button twice rapidly to run demo print.
 Contact MAICO for service if the problem persists.
 Press and hold the DOWN arrow button for 10 seconds to
force the instrument to power off. Powering the instrument
back on again should reset/restore normal function.
 Contact MAICO for service if the problem persists.
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