Trace A Call; Escalate A Call To A Supervisor - Cisco 7811 User Manual

Calls
Step 2
Press Ok.

Trace a Call

You can trace an active call and the last incoming call in any agent status.
Before you begin
Your administrator enables your phone to trace a call.
Procedure
From an active call or after a call, press Trace.

Escalate a Call to a Supervisor

When you need to escalate a call, you can add your supervisor to a conference call with you and your caller.
Before you begin
Your administrator enables emergency escalation on your phone.
Procedure
Step 1 From an active call, press Emergency.
Step 2
In the Emergency Escalation window, click OK.
You can enter preferred emergency escalation number, or you can leave it empty if you do not have any
supervisor preference. You will not see any emergency escalation number.
Cisco IP Phone 7800 Series Multiplatform Phones User Guide
Trace a Call
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