Printer Error Codes - Pitney Bowes DA50S Service Manual

4 • Troubleshooting/Diagnostics
4.4 Printer
Error Codes
✍
TIP: Error codes are
internal to the firmware
and not displayed on
the LCD. Only the tex-
tual description of the
error is displayed.
✍
TIP: The printer firmware
errors are categorized
into different system er-
ror types:
• Unknown error (0)
• Paper transport error (1)
• Shuttle error (2)
• EEPROM failure (3)
• Out of memory error (4)
• Color ink out (5)
• Black ink out (6)
4-14
Table 4-7 Printer Error Codes
Error Text System
Error
Unknown Error
1
Paper Jam
1
Out of Paper
1
Address too
High
1
Paper Sensor
Failure
Sensor Blocked 1
1
Sensor Dirt
2
Shuttle Error
2
Shuttle Jam
2
Over Current
3
EEPROM
Failure
File Print Error
Eject Error
4
Out of Memory
5
No Color Ink
(Color printer
only)
6
No Black Ink
System Shut-
down
SV61831 Rev. A DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual
Error Possible Resolution
Code
0 Restart the printer
1 Clear the jam and put
the printer back online
2 Load the feeder with
paper and put the printer
back online
3 Load the bigger media
size
5 Clean the sensor and
run sensor calibration
6 Sensor is dirty or media
is blocking the sensor.
Clear the sensor and put
the printer back online
7 Sensor is dirty
0 Make sure shuttle can
move freely by hand
and put the printer back
online
1 Clear jam and put the
printer back online
2 Clear the jam and put
the printer back online
Put the printer back on-
line to see if printer con-
tinues to run properly. If
not, EEPROM hardware
problem. Service call
Restart the printer
Com- Change the ink cartridge
posite
Com- Change the black ink
posite
N/A
Comments
This is due to the
image printed on
paper is bigger than
media it is printed
on
Detected as shuttle
jam
Not being displayed
currently
Not being displayed
currently
Not an error