Pitney Bowes DA50S Service Manual page 37

4.3
Troubleshooting
Tables
✍
TIP: See Appendix B
- Printer Communica-
tions, for troubleshoot-
ing problems relating to
networking and printer
communications.
DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual
Table 4-4 Print Quality Problems (continued)
Symptom Possible Cause
Wiper Assembly bent or
Print is Skewed
Idler Assembly set wrong
(Skew specifi-
cation +/- 2-1/2
degrees from
Wire frame (input bin)
bottom edge)
Fence
Exit idler rollers
Left Justify
Number of lines of ad-
Address Walk-
dress varies. No Form
ing (main frame
Feed used for address
applications
termination
only)
Incorrect address setup
Ink Jet Cartridge empty
Gray Print
Ink Jet Cartridge prob-
No Print
lems
Sensor dirty or bad
Power supply voltage out
of spec
Print Head Holder broken Check for crimped or torn flex circuit
Printer Service Station
broken or unplugged
Press TEST button
Unwanted
BOLD type
(main frame
Do a HEX dump of prob-
applications
lem address
only)
Troubleshooting/Diagnostics • 4
Solution
Replace wiper assembly when bent.
Level the idler or wiper assembly if
necessary.
Adjust wire frame so it is centered
with respect to material
Adjust fence to within 1/16" of mate-
rial. Check that fence is square with
re-spect to material.
Adjust exit idler rollers to within 1/4"
of the outside edges of the material
Run left justify function in the service
menu
Check Line Termination CR-
CR,LF=LF. Address Termination
should be Form Feed.
Count carriage returns and line feeds
of address field; should match ad-
dress setup
Ink supply too low, replace ink jet
cartridge
Purge ink jet cartridge. Clean car-
tridge with soft cotton cloth and
water.
Change to a known good cartridge
Blow sensor clean; recalibrate sen-
sor via Test Paper Sensor on Service
Menu on LCD (see section A.4);
replace if necessary
Check voltages on main board (see
section 4.2)
Check service station connector.
Verify that the service station moves
when printer is first switched on
Standard Pitney Bowes address
should print
Examine address for ESC sequence
(1B) before the start of the line.
Turn off bolding in software and/or
turn bold selection in printer menu
OFF
4-11