Pitney Bowes DA50S Service Manual page 38

4 • Troubleshooting/Diagnostics
4.3
Troubleshooting
Tables
4-12
Table 4-5 Address/Barcode Printing Problems
Symptom
Address too high
error
Address too low
Barcode (lower
right) wandering up
and down
No barcode
SV61831 Rev. A DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual
Possible Cause
Software margin; lead
edge sensor "seeing
through" paper
Paper size used
doesn't match the
layout size
Sensor is dirty or bad
The sensor may
misread if during the
printing process the
envelope trail edge
covers the paper sen-
sor half-way.
Software margin; lead
edge sensor "seeing
through" paper
Paper size used
doesn't match the
layout size
Sensor is dirty or bad
Belt tension not set
properly
No clear zone (5/8"
minimum distance)
Invalid ZIP Code
Solution
Top line of address is above edge
of material. Move address location
down. Adjust lead edge sensor.
Adjust the layout size in the control
panel menu
Blow sensor clean; recalibrate
sensor via Test Paper Sensor on
Service Menu on LCD (see section
A.4); replace if necessary
By printing something when the
paper sensor is half-covered, it
causes the sensor reading to flicker
during the process. Move the text
or graphics that is close to the trail
edge of the envelope up or down
slightly so that the sensor is either
covered or uncovered, not half cov-
ered when the content is printed.
The address is below the bottom
edge of the material. Increase the
bottom edge margin. Adjust lead
edge sensor.
Adjust the layout size in the control
panel menu
Blow sensor clean; recalibrate
sensor via Test Paper Sensor on
Service Menu on LCD (see section
A.4); replace if necessary
Check main drive belt tension ad-
justment (see Adjustments section)
5/8" required between last line of
address and bottom edge of mate-
rial
Check ZIP Code