Pitney Bowes DA50S Service Manual page 34

4 • Troubleshooting/Diagnostics
4.3
Troubleshooting
Tables
✍
TIP: When working
with skew issues, you
can run the "7. Print
Head Skew" test pat-
tern from the Service
Menu (see Appendix
A - Printer Control
Panel Menus) to
verify the problem has
been fixed (all lines in
test pattern should be
lined up).
4-8
Table 4-3 Feed/Jam Problems (continued)
Symptom Possible Cause
Input bin empty
Paper out or
Paper jam
"H" Block separators improp-
erly adjusted
Paper jam
Damaged transport shaft
encoder
Shuttle hitting material
Shuttle jam
Print head shaft dirty
Print head holder bushing
clogged with paper dust
Damaged flex cable connect-
ing the print head board and
the main board
SV61831 Rev. A DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual
Solution
Refill
Adjust to thickness of material
Paper path obstructed; clear
jam
Replace the transport shaft
encoder
Adjust lever so head height is
above media.
Clean shaft with alcohol and
soft cotton cloth
Remove print head holder and
clean with soft cotton cloth
Replace the flex cable