Answer A Call From Another Group (Group Pickup); Answer A Call From An Associated Group (Other Pickup); Answer A Call Within Your Hunt Group - Cisco 7811 User Manual

Calls

Answer a Call from Another Group (Group Pickup)

Group PickUp allows you to answer a call on a phone that is outside your call pickup group. You can use the
group pickup number to pick up the call, or you can use the number of the phone line that is ringing.
Procedure
Step 1 (Optional) Press the line button.
Step 2
Press Group PickUp.
Step 3 Do one of the following actions:
• Enter the number of the phone line with the call that you want to pick up.
• Enter the group pickup number.
Step 4
Press Answer to connect to the call when the call rings.

Answer a Call From an Associated Group (Other Pickup)

Procedure
Step 1
(Optional) Press the line button
Step 2 Press PickUp to answer a call in your pickup group or in a group that is associated with your phone.
Step 3 If the call rings, press Answer to connect to the call when the call rings.

Answer a Call within Your Hunt Group

You can use hunt groups to share the call load in organizations that receive many incoming calls.
Your administrator sets up a hunt group with a series of directory numbers. When the first directory number
in the hunt group is busy, the system hunts for the next available directory number in the group. The system
directs the call to that phone.
If you are a member of a hunt group, you sign in to a hunt group when you want to receive calls. You sign
out of the group when you want to prevent calls from ringing on your phone.
Before You Begin
You must be signed into the hunt group to receive hunt group calls.
For example, if the call is ringing on line 12345, enter 12345.
Answer a Call within Your Hunt Group
Cisco IP Phone 7800 Series User Guide
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