Troubleshooting Activesync - Honeywell Thor VM1 Reference Manual

Troubleshooting ActiveSync

ActiveSync on the host says that a device is trying to connect, but it cannot identify it
Verify the dongle cable is attached to the Thor VM1. Disconnect and reconnect the cable from the PC.
Check that the correct connection is selected (USB "Client").
See Also: "Cold Boot and Loss of Host Reconnection".
ActiveSync indicator on the host (disc in the toolbar tray) turns green and spins as soon as you connect the cable,
before tapping the Connect icon (or REPLLOG.EXE in the Windows directory).
One or more control lines are tied together incorrectly. This is usually a cable problem.
ActiveSync indicator on the host turns green and spins, but connection never occurs
Check that the correct connection is selected (USB "Client"
-or-
Incorrect or broken data lines in cable.
ActiveSync indicator on the host remains gray
Solution 1: ActiveSync icon on the PC does not turn green after connecting USB cable from Thor VM1.
1. Disconnect Thor VM1 USB cable from PC.
2. Suspend/Resume or Restart the Thor VM1.
3. In ActiveSync > File > Connection Settings on PC disable Allow USB Connections and click OK.
4. Re-enable Allow USB Connections on the PC and click OK.
5. Reconnect USB cable from Thor VM1 to PC.
Solution 2: The host doesn't know you are trying to connect. May mean a bad cable, with no control lines connected, or an
incompatible baud rate. Try the connection again, with a known good cable.
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