Dell PowerVault TL1000 User Manual page 122

Problem Area If...
Error Codes or The library issued an error code... 1. Make note of the error code.
TapeAlert Flags
An error message was received
by way of email notification (if
enabled)...
A TapeAlert flag was received...
The error code represents an
unrecoverable error...
You get repeated errors...
You are experiencing a problem
with your library and no error
code was created...
Firmware The Library firmware does not
complete the boot-up process and
appears hung...
All firmware (library and drive)
is not at the latest level...
Front Panel LEDs One or more front panel LEDs is
ON or blinking...
Host Attachment You are experiencing host
Interface attachment interface problems...
Installation and You are experiencing trouble
Configuration installing or configuring your
library...
ITDT-SE The Performance Test duration
varies...
104
Dell PowerVault TL1000 Tape Autoloader: User's Guide
Then...
2. Power cycle the library.
a. If the error recurs, see Appendix A, "Error codes,"
on page 115.
b. If the error does not recur, resume normal library
operations.
1. Make note of the TapeAlert flag.
2. Power cycle the library.
a. If the TapeAlert recurs, see Appendix B, "TapeAlert
flags," on page 129.
b. If the TapeAlert does not recur, resume normal
library operations.
See "Contacting Dell technical support" on page 111.
1. Reset the library.
2. If the library is still reporting errors, power cycle the
library. If no errors are reported, resume normal
library operations.
3. If the library still fails, reset factory defaults. If no
errors are reported, resume normal library operations.
4. If the problem persists, see "Contacting Dell technical
support" on page 111.
1. Run Library Verify to identify and resolve the
problem. See "Running library verify diagnostic
procedures" on page 63.
2. If the problem persists, see "Contacting Dell technical
support" on page 111.
Failure of the login screen to display on the Operator
Panel in 15 minutes indicates that the boot-up process is
not completing.
1. Power OFF the library and wait at least 1 minute
before the library is powered ON to recover from the
problem.
2. If a library firmware update was completed, try
repeating the update procedure.
See "Updating library and drive firmware" on page 87.
See "Interpreting front panel LEDs" on page 107.
See "Isolating host attachment interface problems" on
page 106.
See "Installation and configuration problems" on page
106.
Items affecting the duration of the test:
v The level of adapter device driver
v Your adapter model and type