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Christie Entero RPMWU-LED01 Service Manual

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Entero RPMWU/RPMSP/RPMHD-LED01
S E R V I C E M A N U A L
020-100368-05

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  • Page 1 Entero RPMWU/RPMSP/RPMHD-LED01 S E R V I C E M A N U A L 020-100368-05...
  • Page 3 Entero RPMWU/RPMSP/RPMHD-LED01 S E R V I C E M A N U A L 020-100368-05...
  • Page 4 Performance specifications are based on information available at the time of printing. Christie makes no warranty of any kind with regard to this material, including, but not limited to, implied warranties of fitness for a particular purpose.

  • Page 5: Table Of Contents

    Table of Contents 1: Introduction 1.1 Using this Manual........................1-1 1.1.1 Labels and Marking ......................1-1 1.2 Projector Description........................1-2 2: Service Guidelines 2.1 Before Servicing ..........................2-1 2.1.1 Lead Dress ...........................2-1 2.1.2 Order Parts ...........................2-1 2.1.3 Replace Modules........................2-1 2.2 Safety Warnings and Guidelines ....................2-2 2.2.1 Repair Cautions........................2-2 2.2.2 General Precautions ......................2-3 2.2.3 AC /Power Precautions......................2-3...
  • Page 6 Table of Contents 3.8.1 Cannot Find Color Adjustment Controls ................3-8 3.8.2 Color/Image Settings Are Greyed Out.................3-8 3.8.3 Sensor Isn’t Calibrated (yellow alert) ..................3-8 3.8.4 Invalid Target Gamut (yellow alert) ..................3-8 3.8.5 Unable to Achieve Target Brightness/Gamut (yellow alert) ..........3-8 3.9 Software ............................3-9 3.9.1 EM to PHM Connection ......................3-9 3.9.2 EM to PHM Mismatch......................3-10 Consequences of a Firmware Mismatch ................3-10...
  • Page 7 Table of Contents 4.4.8 Remote Temperature Sensor Module #4 (RTSM) (DMD Heat Sink).........4-9 4.5 Electronics Module........................4-10 4.5.1 Image Processor Card ......................4-10 4.5.2 Dual DVI Input Card (DDIC) ....................4-10 4.5.3 Quad DVI EM Controller (QDEC)..................4-11 4.5.4 Passive Backplane Module ....................4-12 4.5.5 EM Fan Pack Assembly.......................4-13 4.5.6 LED Status Display ......................4-13 4.5.7 Remote Temperature Sensor Module #1 (RTSM) (QDEC) ..........4-14 4.5.8 Fuse 12A ..........................4-14...
  • Page 8 Table of Contents Copy From ..........................7-8 7.9.4 Color Saturation ........................7-8 Red, Green & Blue Parts of Primary Colors .................7-8 Auto Color Enable ........................7-8 RGB Brightness ........................7-8 7.10 ArrayLOC Service ........................7-9 7.10.1 Bright/ColorLOC Mode .....................7-9 7.10.2 ArrayLOC Group .......................7-9 7.10.3 Broadcast Interval ......................7-9 7.10.4 Adjustment Interval......................7-9 7.10.5 Duty Cycle Mode .......................7-9 Entero RPMSP/RPMWU/RPMHD-LED01 Service Manual...

  • Page 9: Using This Manual

    Entero RPMSP/RPMWU-LED01 projectors. DISCLAIMER: Every effort has been made to make sure the information in this manual is accurate and complete. However, due to continuing research all information is subject to change without notice. Christie assumes no responsibility for omissions or inaccuracies.

  • Page 10: Projector Description

    These projectors use the exclusive Christie KoRE electronics and firmware to accept data, graphics, and video input signals for projection onto flat, front or rear projection screens.The modular design of these projectors makes them an ideal choice for rear screen projection and multi-display walls.

  • Page 11: 2: Service Guidelines

    2 Service Guidelines Before Servicing Read all instructions before servicing. Always take extra precautions to secure all harnessing properly, especially in high voltage circuitry areas. 2.1.1 Lead Dress Before servicing, always carefully observe the original lead dress. Take extra precautions to secure all harnessing properly, especially in the high voltage circuitry areas (such as lamp cables).

  • Page 12: Safety Warnings And Guidelines

    Do not modify any circuit. Do not look directly into the lens or into an open projector. The extreme light output could cause permanent eye damage. All servicing must be performed by Christie accredited service technicians. Use replacement parts that are manufacturer-approved only. Use of any other part other than the ones specified by the manufacturer can result in fire, electric shock or risk of personal injury and irreparable equipment damage.

  • Page 13: General Precautions

    Section 2: Service Guidelines 2.2.2 General Precautions Do not operate the projector with any internal part remove. If for testing purposes you must operate the projector without the lid or the lamp door, wear UV glasses and stand well back from the projector at all times. Make sure the projector is disconnected from AC power before you start repairing, removing, or installing any modules.

  • Page 14: Lamp Precautions

    Section 2: Service Guidelines 2.2.4 Lamp Precautions Be aware of the caution label on the projector warning of possible eye hazard if the projected visible and invisible LED radiation light is viewed directly through certain optical instruments at close range. The following image indicates where the label is located.

  • Page 15: Guidelines For Cleaning

    Section 2: Service Guidelines 2.3.1 Guidelines for Cleaning COMPONENTS PREVENTATIVE CLEANING TECHNIQUE MEASURES Illumination Optics Do not touch or blow on Use ionized pneumatic guns only. Keep System, general exposed components. Wear imaging components and yourself gloves (supplied). grounded at all times. Illumination System, Do not touch or blow on Blow off particles with clean, dry...

  • Page 16: General Maintenance

    • Do not spill liquids into the projector. If a spill occurs, immediately disconnect the projector and have it serviced by a Christie accredited service technician. Replace the Light Module Do not service the projector while it is still connected. There are exposed voltages that could cause severe physical injuries and possibly death.

  • Page 17: Overview

    3 Troubleshooting Overview The Entero RPMSP/RPMWU/RPMHD-LED01 offers a comprehensive system of diagnostics, tracking a wide range of conditions and alerting the operator to a potential problem by display specific status information at the status display, through the WebUI, or by the available internal or external LEDs. This system includes: ...

  • Page 18: System Warnings / Errors

    (no OSD on screen). If an error code recurs, try resetting the projector by turning the projector OFF and ON. A persistent error code may indicate that you need to contact a Christie accredited service technician. System Warnings A system malfunction exists.

  • Page 19: Led Status Display On The Projector

    Section 3: Troubleshooting 3.4.1 LED Status Display On the Projector Projector status is indicated by a single 3-color LED adjacent to a 2-digit status display. See the following table for a description of LED variations that indicate operation status. A solid red LED indicates a system error and the corresponding error code indicates what the error is.

  • Page 20: Error Codes

    Section 3: Troubleshooting 3.4.2 Error Codes If the status display window shows one of the codes in the Error Codes table you may need a Christie accredited service technician to repair the component identified by the error code. Error codes are displayed in a three phase format: •...

  • Page 21: Projector Does Not Power On

    Section 3: Troubleshooting Table 3.2 Error Codes (Continued) Projector Head Module (PHM) Sensors PHM FD sensor 1 overtemp (not connected) PHM FD Air inlet overtemp or sensor not functioning PHM QDPC board overtemp or sensor not functioning PHM FD DMD overtemp or sensor not functioning PHM QDPC board overtemp or sensor not functioning LM Air inlet overtemp or sensor not functioning LM Air exhaust over temp or sensor not functioning...

  • Page 22: Displays

    Section 3: Troubleshooting Displays 3.7.1 The Projector is ON, but No Display • Make sure the lens cover is removed from the lens. • Make sure the correct display button is selected in the channel setups. • Make sure AC power is connected. •...

  • Page 23: Display Quality Appears To Drift From Good To Bad, Bad To Good

    Section 3: Troubleshooting 3.7.8 Display Quality Appears to Drift from Good to Bad, Bad to Good • The source input signal may be of low quality. • The horizontal or the vertical frequency of the input may have changed at the source end. 3.7.9 Display Suddenly Freezes If the screen blacks out inexplicably, it is possible that excessive voltage noise on the AC or ground input has interrupted the ability to lock on to a signal.

  • Page 24: Arrayloc

    (All) or BC group (Group). This setting is saved between session. 3.8.3 Sensor Isn’t Calibrated (yellow alert) Sensor calibration must be performed by Christie accredited service technicians. Contact customer support. 3.8.4 Invalid Target Gamut (yellow alert) A color setting is not valid for the current color space, for example a white point is outside of the gamut.

  • Page 25: Software

    Section 3: Troubleshooting Software 3.9.1 EM to PHM Connection When the initial fail-safe screen appears in the web browser, it should contain 6 revision lines. This indicates that the EM and PHM have successfully communicated. If the fail-safe screen appears with only 3 revision lines, then the EM has not connected to the PHM. If you continue with the upgrade, the EM will receive the upgrade package, but the PHM will not.

  • Page 26: Em To Phm Mismatch

    Section 3: Troubleshooting 3.9.2 EM to PHM Mismatch Firmware mismatch may occur if the EM to PHM connection was not valid during an upgrade. In this case, the EM would upgrade and the PHM would not. Mismatch may also occur if a service item EM or PHM was installed and its version is different.

  • Page 27: Service Units At Different Firmware Levels

    Section 3: Troubleshooting Service Units at Different Firmware Levels An EM or PHM unit from service stock may be at a different revision level than is required in the current system. Optimally, the replacement unit can be upgraded to the appropriate version at the service depot in order to minimize time on site.

  • Page 28: Direct Ethernet Connection From Pc To Phm

    Section 3: Troubleshooting 5. Enter the information shown into the Port Settings window. 6. Enable AC power to the projector. 7. The hyperterminal window will display projector booting messages. When the message “Please press enter to remain in fail- safe mode” appears you have 1 second to press Enter.

  • Page 29: Arrayloc Troubleshooting Trees

    Section 3: Troubleshooting 3.10 ArrayLOC Troubleshooting Trees 3.10.1 Troubleshooting Tree - Color And Brightness Array Entero RPMSP/RPMWU/RPMHD-LED01 Service Manual 3-13 020-100368-05 Rev. 1 (06-2012)

  • Page 30: Troubleshooting Tree - Array Brightness

    Section 3: Troubleshooting 3.10.2Troubleshooting Tree - Array Brightness 3-14 Entero RPMSP/RPMWU/RPMHD-LED01 Service Manual 020-100368-05 Rev. 1 (06-2012)

  • Page 31: Troubleshooting Tree - Array Colors

    Section 3: Troubleshooting 3.10.3Troubleshooting Tree - Array Colors Entero RPMSP/RPMWU/RPMHD-LED01 Service Manual 3-15 020-100368-05 Rev. 1 (06-2012)

  • Page 32: Bright/Colorloc Setup Walkthrough

    Section 3: Troubleshooting 3.10.4Bright/ColorLOC Setup Walkthrough 3-16 Entero RPMSP/RPMWU/RPMHD-LED01 Service Manual 020-100368-05 Rev. 1 (06-2012)

  • Page 33: Array Status Decoder & Setting The Rgb Brightness Target Unit

    Section 3: Troubleshooting 3.10.5Array Status Decoder & Setting The RGB Brightness Target Unit Entero RPMSP/RPMWU/RPMHD-LED01 Service Manual 3-17 020-100368-05 Rev. 1 (06-2012)

  • Page 34: Hardware Troubleshooting Trees

    Section 3: Troubleshooting 3.11 Hardware Troubleshooting Trees 3.11.1Troubleshooting Trees - Error Codes 3-18 Entero RPMSP/RPMWU/RPMHD-LED01 Service Manual 020-100368-05 Rev. 1 (06-2012)

  • Page 35: Troubleshooting Trees - Error Codes Continued

    Section 3: Troubleshooting 3.11.2 Troubleshooting Trees - Error Codes Continued Entero RPMSP/RPMWU/RPMHD-LED01 Service Manual 3-19 020-100368-05 Rev. 1 (06-2012)

  • Page 36: Troubleshooting Trees - Error Codes Continued

    Section 3: Troubleshooting 3.11.3 Troubleshooting Trees - Error Codes Continued 3-20 Entero RPMSP/RPMWU/RPMHD-LED01 Service Manual 020-100368-05 Rev. 1 (06-2012)

  • Page 37: Troubleshooting Trees - Error Codes Continued

    Section 3: Troubleshooting 3.11.4 Troubleshooting Trees - Error Codes Continued Entero RPMSP/RPMWU/RPMHD-LED01 Service Manual 3-21 020-100368-05 Rev. 1 (06-2012)

  • Page 38: Troubleshooting Trees - Error Codes Continued

    Section 3: Troubleshooting 3.11.5 Troubleshooting Trees - Error Codes Continued 3-22 Entero RPMSP/RPMWU/RPMHD-LED01 Service Manual 020-100368-05 Rev. 1 (06-2012)

  • Page 39: Order Parts

    4 Parts and Module Replacement Order Parts When ordering replacement parts provide the following information found on the product license label: • Projector Model • Projector Serial Number • Manufacture Date Index of Parts and Modules All replacement parts and accessories for Entero RPMSP/RPMWU-LED01 projectors can be found in the following table.

  • Page 40: Replacement Procedures

    Section 4: Parts and Module Replacement Replacement Procedures 4.3.1 Tools Required • #1, #2 Phillips® magnetic-tip screwdrivers (long handle) • Hex keys: 5 mm • Nut driver: 5 mm • Hex driver: 2.5 mm, 3 mm, 4 mm, 5 mm (medium length handle) •...

  • Page 41: Projection Head Module (Phm)

    Section 4: Parts and Module Replacement Projection Head Module (PHM) 4.4.1 Lens Replacement Estimated Replacement Time: 1 minute The projector is a class 2M source of visible LED radiation. Directly viewing the LED output with certain optical instruments within a distance of 100 mm may pose an eye hazard.

  • Page 42: Lens Focus Adjustment

    Section 4: Parts and Module Replacement 4.4.2 Lens Focus Adjustment Estimated Replacement Time: 2 minutes The 0.64:1 WUXGA and the 0.69:1 SXGA+ lenses have 2 types of adjustment—focus and field curvature correction—which are both used to sharpen the projected image. For any configuration other than a 67-inch screen scenario, adjustment of the lens focus will make sure the projected image is uniformly focused and free from geometric distortion.

  • Page 43: Light Module (Lm)

    Section 4: Parts and Module Replacement 4.4.3 Light Module (LM) Estimated Replacement Time: 5 minutes The LM is located on the left-side of the projector head module (PHM) assembly when facing the lens. This assembly houses the RGB LED light sources and contains no serviceable parts.

  • Page 44: Quad Dvi Phm Controller (Qdpc)

    Section 4: Parts and Module Replacement 7. Remove (4) 4 mm hex screws securing the light module to the PHM (2 on the top/2 on the bottom). 8. Carefully remove the light module and store in a safe location. NOTE: When reinstalling the light module, make sure the pins on the light module harness do not bend.

  • Page 45: Phm Fan Pack Assembly 12V .5A 92Mm

    Section 4: Parts and Module Replacement 4.4.5 PHM Fan Pack Assembly 12V .5A 92mm Estimated Replacement Time: 6 minutes The PHM fan pack assembly is located against the inside of the PHM housing above the integrator and optics assembly (IRO). NOTICE: Wear an ESD protective strap when replacing the PHM fan pack assembly.

  • Page 46: Remote Temperature Sensor Module #2 (Rtsm) (Air Inlet)

    Section 4: Parts and Module Replacement 4.4.6 Remote Temperature Sensor Module #2 (RTSM) (Air Inlet) Estimated Replacement Time: 10 minutes RTSM #2 is located at the bottom-left corner of the PHM housing, secured to the FDWU/FDSP assembly. It is responsible for providing the temperature reading of the main air intake of the PHM assembly. NOTICE: Wear an ESD protective strap when replacing RTSM #2.

  • Page 47: Remote Temperature Sensor Module #4 (Rtsm) (Dmd Heat Sink)

    Section 4: Parts and Module Replacement 4.4.8 Remote Temperature Sensor Module #4 (RTSM) (DMD Heat Sink) Estimated Replacement Time: 10 minutes RTSM #4 is located on the bottom-right corner of the DMD heats sink. It is responsible for providing temperature readings of the DMD. NOTICE: Wear an ESD protective strap when replacing RTSM #4.

  • Page 48: Electronics Module

    Section 4: Parts and Module Replacement Electronics Module If you have ordered a replacement EM, it no longer contains the Dual Link DVI Input Card (DDIC). This change to the service assemblies is due to an end-of -life component on the DDIC and a newer version being released.

  • Page 49: Quad Dvi Em Controller (Qdec)

    Section 4: Parts and Module Replacement 4.5.3 Quad DVI EM Controller (QDEC) Estimated Replacement Time: 30 minutes The QDEC is located at the top of the electronics module above the SIPC and connects to the passive backplane module. Its purpose is to control and interface the processed content from the EM to the PHM. NOTICE! Wear an ESD protective strap when replacing the QDEC.

  • Page 50: Passive Backplane Module

    Section 4: Parts and Module Replacement 12. Remove (3) #1 Phillips® screws from the standoffs securing the QDEC to the EM frame. NOTE: One of these stand-offs secures the RTSM to the board. 13. Remove (8) #1 Phillips® screws securing the backplane module to allow the QDEC and backplane to slide out of the EM together.

  • Page 51: Em Fan Pack Assembly

    Section 4: Parts and Module Replacement 4.5.5 EM Fan Pack Assembly Estimated Replacement Time: 10 minutes The EM fan pack assembly is located inside the EM housing, next to the LCD status display panel. This fan pack provides airflow to cool the boards within the EM. 1.

  • Page 52: Remote Temperature Sensor Module #1 (Rtsm) (Qdec)

    Section 4: Parts and Module Replacement 4.5.7 Remote Temperature Sensor Module #1 (RTSM) (QDEC) Estimated Replacement Time: 10 minutes RTSM #1 is located on top of the QDEC assembly at the front right corner when facing the unit. It is responsible for providing temperature reading of the QDEC temperature.

  • Page 53: Specifications

    • VGA, Digital (DVI), Analog (RGB), dual SDI/HDSI, twin HDMI compatibility • Compatible with Christie TVC series display wall controllers or other input sources from VGA to QXGA, as well as standard HD formats. technology • LED (RGB) Illumination •...
  • Page 54 Calibration • 2 years parts and labor Limited warranty • Contact an authorized Christie representative for full details of our limited warranty • Integrated 6-axis adjustment system for precise geometry alignment Additional features and benefits • Full-function remote keypad with easy-to-use menu system •...
  • Page 55 6 Interconnections The Entero RPMSP/RPMWU/RPMHD-LED01 interconnect diagram illustrates the path of electrical connections between modules. Manufacturer’s part numbers are included. NOTE: Part numbers are subject to change. Entero RPMSP/RPMWU/RPMHD-LED01 Service Manual 020-100368-05 Rev. 1 (06-2012)

  • Page 57: Interconnect Drawing

    Section 6: Interconnections Interconnect Drawing Entero RPMSP/RPMWU-LED01 Service Manual 020-100368-05 Rev.1 (06/12)

  • Page 59: 7: Service Menu

    7 Service Menu The service menu is accessible only by password: • Main Menu > Configuration The service menu items give the service technician more control over individual projector settings than is available to the user. Color Primary Settings • Service Menu > Color Primary Settings This menu contains information about the native LED colors that the projector needs in order to match colors when Bright/ColorLOC is turned OFF (see...

  • Page 60: Red, Green Blue And White X, Y

    Section 7: Service Menu 7.1.1 Red, Green Blue and White X, Y Selecting each of these items allows a different value to be entered using the remote. The value entered represents the X or Y coordinates of the selected color point. 7.1.2 Auto Color Enable Checking the box (Figure 7-1, item 10) automatically selects Color Enable based on the control being adjusted.

  • Page 61: Erase Data Files

    Section 7: Service Menu Erase Data Files • Service Menu > Erase Data Files Selecting this control will erase all saved data files, including all custom warp, blend, logo, gamma files, etc. Once selected, an option to cancel is provided. Delete All Real Time Events •...

  • Page 62: Native Color Settings

    Section 7: Service Menu 7.9.1 Native Color Settings • Color Management Menu > Native Color Settings The Native Color Settings menu is used to tell the projector what native colors it produces. This allows the projector to determine how it should optimize brightness. The best duty cycle to use depends on the color space the projector is being asked to achieve, and the performance of the LEDs in the light module.
  • Page 63 Section 7: Service Menu Native White Duty Cycle This text string identifying the stored native duty cycle. The string format is “R 99.9 G 99.9 B 99.9” where: • The numbers after the “R”, “G” and “B” indicate the stored Native Red Duty Cycle, Native Green Duty Cycle and Native Blue Duty Cycle percentages.

  • Page 64: Manual Rgb Adjustment

    Section 7: Service Menu 7.9.2 Manual RGB Adjustment • Color Management Menu > Manual RGB Adjustment The Manual RGB Adjustment menu allows the adjustment of the native projector color space by adjusting the LED power levels. Use LED color adjustment to define a color gamut that is slightly larger than the target color gamut.

  • Page 65: Color Adjustments By X,Y

    Section 7: Service Menu 7.9.3 Color Adjustments by X,Y • Color Management Menu > Color Adjustments by X,Y It allows the primary colors (red, green and blue) to be adjusted by specifying the X,Y color coordinates of each desired primary color and white. If your projector supports P7 color correction, then you also have the ability to adjust three secondary colors (yellow, cyan and magenta).

  • Page 66: Red, Green, Blue, White X/Y

    Section 7: Service Menu Red, Green, Blue, White X/Y These slide bars allow the adjustment of X and Y coordinates for each of the primary colors plus white. They are available only when User 1 through User 4 are selected in the Select Color Adjustment drop-down. Auto Color Enable Selecting Auto Color Enable (Figure 7-2, item 12) will automatically select Color Enable based on the control being adjusted.

  • Page 67: Arrayloc Service

    Section 7: Service Menu 7.10 ArrayLOC Service • Service Menu > ArrayLOC Service Advanced configurations for the Array Bright/ColorLOC feature can be set from this option. 7.10.1 Bright/ColorLOC Mode This allows the Array Bright/ColorLOC function to be enabled or disabled. Drop-down settings are Off, Fixed, Cool or Bright.
  • Page 70 Corporate offi ces Worldwide offi ces Corporate offi ces Worldwide offi ces USA – Cypress United Kingdom Eastern Europe Singapore Japan ph: 714-236-8610 ph: +44 118 977 8000 ph: +36 (0) 1 47 48 100 ph: +65 6877-8737 ph: 81-3-3599-7481 USA –...

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