Ring Groups - MAXINCOM MUC1004 Administrator's Manual

Table 3.7.4c Description of Queue Advanced Settings
Parameters
Frequency
How often to announce queue position and estimated hold
time.
Note: "0 seconds" means disabling the announcement.
Announce
Announce position of caller in the queue
Position
Announce Hold
Enabling this option causes PBX to announce the hold time
Time
to the caller periodically based on the frequency timer. Either
yes or no; hold time will not be announced if <1 minute.
Prompt
Select a prompt file to play periodically.
Frequency
How often to announce a prompt to the caller.
Event When
If a caller presses the key while waiting in the queue, this
Called
setting selects which action should process the key press.
Member Status
Event
Service Level
Destination Define the failover action. A failover occurs after the user
reach the Queue max wait time.

3.7.5 Ring Groups

Ring groups can be configured to balance the call traffic for multiple users and
give callers a higher level of availability for incoming calls. Multiple ring
methods and voicemail are supported.
Note: Call forward(follow me) feature in extension page will not take effect
when it‟s ringing as an agent.
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MUC1004/2008/2016 Administrator guide
Description
Figure 3.7.5 Ring Grounps
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