MAXINCOM MUC1004 Administrator's Manual page 68

Table 3.7.4a Description of Queue General
Parameters
Queue Number
Use this number to dial into the queue, or transfer callers to
this number to put them into the queue.
Queue Name A name for the Queue.
Queue You can require agents to enter a password before they can
Password log in to this queue.
Max Time Caller
The maximum number of seconds a caller can wait in a
in Queue
queue before being pulled out (0 for unlimited).
Agents Timeout The number of seconds an agent's phone can ring before we
consider it a timeout.
CID Name CID preifx name
Prefix
Alert Info Alert info can be used for distinctive ring with SIP devices.
Ring Strategy
This option sets the Ringing Strategy for this Queue. The
options are
 ringAll: Ring all available Agents simultaneously until
one answers.
 leastRecent: Ring the Agent which was least recently
called.
 fewestCalls: Ring the Agent with the fewest completed
calls.
 random: Ring a Random Agent.
 rrmemory: Round Robin with Memory, Remembers
where it left off in the last ring pass.
 Linear: Rings agents in the other specified,for dynamic
agents in the other they logged in.
Restrict Restrct dynamic agents
Dynamic Agents
Static Agents
This selection shows all users. Selecting a user here makes
them an agent of the current queue.
Dynamic Agents Select dynamic agents
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