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MAXINCOM MUC1004 Administrator's Manual

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MUC1004/2008/2016 Administrator guide
MUC1004/2008/2016
IP PBX
Administrator guide V1.1
Version 12.1.0.14
Xiamen Maxincom Technologies Co., Ltd.
Http://www.maxincom.com
1 / 112

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  • Page 1 MUC1004/2008/2016 Administrator guide MUC1004/2008/2016 IP PBX Administrator guide V1.1 Version 12.1.0.14 Xiamen Maxincom Technologies Co., Ltd. Http://www.maxincom.com 1 / 112...

  • Page 2: Table Of Contents

    MUC1004/2008/2016 Administrator guide Table of Contents 1. Introduction ..........5 1.1 Overview ....................5 1.2 Product Features ..................5 1.3 Product Appearance ................6 1.4 Scenario of Application ................9 2. Installation Guide ........10 2.1 Installation Notice ................. 10 2.2 Installation Procedure ................
  • Page 3 MUC1004/2008/2016 Administrator guide 3.5.3 VoIP Trunk ................. 30 3.6 PBX Basic ..................... 34 3.6.1 Extensions .................. 34 3.6.2 Feature Codes................45 3.6.3 Speed dial .................. 49 3.6.4 Outbound Routes ................ 50 3.6.5 Parking Lot ................. 54 3.6.6 Time Groups ................55 3.6.7 General Preferences ..............
  • Page 4 MUC1004/2008/2016 Administrator guide 3.10.1 Firewall Rules ................94 3.10.2 Security Info ................96 3.10.3 Firmware update ............... 97 3.10.4 Data Backup ................99 3.10.5 Data Restore ................99 3.10.6 Password ................. 100 3.10.7 Time & Date ................100 3.10.8 Reset ..................101 3.10.9 Reboot ..................

  • Page 5: Introduction

    MUC Series PBX —IP PBX for Small Business/Home Office MUC1004/2008/2016 IP PBX is a standalone embedded hybrid PBX for small businesses and remote branch offices of larger organizations. It is designed to bring enterprise-grade Unified Communications and Security Protection in an easy-to-manage fashion.

  • Page 6: Product Appearance

    MUC1004/2008/2016 Administrator guide 1.3 Product Appearance The appearance of MUC1004/2008/2016 shows as follow Figure 1-3-1 Front view of MUC1004 Figure 1-3-2 Front view of MUC2008 Figure 1-3-3 Front view of MUC2016 Http://www.maxincom.com 6 / 112...
  • Page 7 (9~16) Alternately blinks Green fast: FXO port is in a call. Alternately blinks Green and Red: FXS port is ringing. Alternately blinks Green fast: FXS port is in a call. Figure 1-3-4 Rear view of MUC1004 Http://www.maxincom.com 7 / 112...
  • Page 8 MUC1004/2008/2016 Administrator guide Figure 1-3-5 Rear view of MUC2008 Figure 1-3-6 Rear view of MUC2016 Table 1-3-2 Description of Rear view Index Interface Description Reset button to restore default IP and password or restore factory setting. Hold RST button 8 seconds, RUN LED being ON during...

  • Page 9: Scenario Of Application

    MUC1004/2008/2016 Administrator guide 1A(MUC1004 only) For the storage of call recording files MUC2008 provides two 10/100 adaptive RJ45 Ethernet ports, marked as LAN and WAN. -LAN port :LAN port is for the connection to Local Area WAN,LAN Network -WAN port:WAN port is the netword port for the connection to internet.

  • Page 10: Installation Guide

    MUC1004/2008/2016 Administrator guide Application 2 Figure 1.4.2 2. Installation Guide 2.1 Installation Notice We use the MUC2008 device as an installation case as follows: MUC2008 adapts 12VDC Power adapter, make sure AC power supply grounded well to ensure the reliability and stability;...

  • Page 11: Web Interface Configuration

    MUC1004/2008/2016 Administrator guide 3. WEB Interface Configuration PBX IP PBX has the same web interface. This charpter describes web configuration of PBX. The PBX contains an embedded web server to set parameters by using the HTTP protocol. We are strongly recommend to access device with Google Chrome or Firefox Browser.

  • Page 12: Parameters Configuration

    MUC1004/2008/2016 Administrator guide Enter username and password and then click “Login” in configuration interface. The default username and password are “admin/admin”. It is strongly recommended, change the default password to a new password for system security . 3.2 Parameters Configuration PBX WEB configuration interface consists of the navigation tree and the detail configuration interfaces.

  • Page 13: System Information

    MUC1004/2008/2016 Administrator guide 3.3 System Information System information interface shows the basic information of status information, mobile information and SIP information. 3.3.1 System Information Figure 3.3.1 system Information Table 3.3.1 System Information Parameters Description MAC Address Displays the current MAC of the gateway, for example:...

  • Page 14: Extensions Status

    MUC1004/2008/2016 Administrator guide 3.3.2 Extensions Status Figure 3.3.2 Extensions Status 3.3.3 Trunk Status Figure 3.3.3 Trunk Stratus Trunk Status Description: VoIP Trunk: Status Rejected: Trunk registration failed. Registered: Successful registration, trunk is ready for use. Request Send: Registering. Waiting: Waiting for authentication.

  • Page 15: Network Configuration

    MUC1004/2008/2016 Administrator guide Unreachable: The trunk is unreachable. Failed: Trunk registration failed. FXO Trunk: Status Idle: The port is idle. Busy: The port is in use. Unavailable: The port hasn‟t connected to the PSTN line. More detail message, please refer to the LED indication of front panel.
  • Page 16 MUC1004/2008/2016 Administrator guide Table 3.4.1 Description of Local network Parameter Description Dynamic (DHCP) Enable the device obtain IP Address automatically Static IP Address Configure the "IP Address", "Subnet Mask" and "Default Gateway" by manual Hostname Set the host name for PBX...

  • Page 17: Vlan Configuration

    MUC1004/2008/2016 Administrator guide Figure 3.4.1.2 WAN Configuration Table 3.4.1.2 Description of WAN Configuration Parameter Description Use WAN Enalbe use wan Dynamic (DHCP) Enable the device obtain IP Address automatically Static IP Address Configure the "IP Address", "Subnet Mask" and "Default Gateway"...
  • Page 18 MUC1004/2008/2016 Administrator guide Note: PBX is not the VLAN server, a 3-layer switch is still needed, please configure the VLAN information there first, then input the details in PBX, so that the packages via PBX will be added the VLAN label before sending to that switch.

  • Page 19: Arp Configuration

    MUC1004/2008/2016 Administrator guide Subnet Mask Set the Subnet Mask for PBX VLAN over LAN. Gateway Set the Default Gateway for PBX VLAN over LAN 3.4.3 ARP Configuration The ARP function is mainly used to query and add the map of IP and MAC.

  • Page 20: Vpn Configuration

    MUC1004/2008/2016 Administrator guide Figure 3.4.3 Add ARP 3.4.4 VPN Configuration A Virtual Private Network (VPN) is a method of computer networking--typically using the public internet--that allows users to privately share information between remote locations, or between a remote location and a business' home network.

  • Page 21: Ddns Server

    MUC1004/2008/2016 Administrator guide 3.Upload file *.tar with *.conf in it. 3.4.5 DDNS Server DDNS(Dynamic DNS) is a method / protocol / network service that provides the capability for a networked device, such as a router or computer system using the Internet Protocol Suite, to notify a Domain Name System (DNS) name server to change, in real time, the active DNS configuration of its configured hostnames, addresses or other information.
  • Page 22 MUC1004/2008/2016 Administrator guide 1) Route Table The current route rules of PBX. Figure 3.4.6 Static Routing Table 2) Static Route Rules You can add new static route rules here. Figure 3.4.6a Static Routing Rules Table 3.4.6 Description of Static Routing...

  • Page 23: Dhcp Server

    MUC1004/2008/2016 Administrator guide 3.4.7 DHCP Server Figure 3.4.7 DHCP Server Table 3.4.7 Description of DHCP Server Parameters Description Status DHCP service status DHCP Enable Enable DHCP service Start Address Start IP of DHCP IP pool End Address End IP of DHCP IP pool...

  • Page 24: Trunks

    MUC1004/2008/2016 Administrator guide Secondary Set the Secondary DNS Server for PBX. Primary NTP Set the primary NTP Server Server Secondary Set the Secondary NTP Server NTP Server WINS Server Set the WINS Server Address Address TFTP Server Set the TFTP Server...
  • Page 25 MUC1004/2008/2016 Administrator guide Figure 3.5.1a Analog Trunks Edit Table 3.5.1 Description of Analog Trunk Parameters Description Trunk Name A unique label used to identify this trunk when listed in outbound rules, incoming rules, etc.E.g. “pstn113”. Rxgain Used to modify the volume level of this trunk. Normally, this setting does not need to be changed.
  • Page 26 MUC1004/2008/2016 Administrator guide Bell_USA, DTMF). Polarity: Start when a polarity reversal is started (Caller ID Signaling: V23_UK, V23_JP,DTMF). Before Ring: Start before a ring is received (Caller ID Signaling: DTMF). CID Signalling This option defines the type of Caller ID signaling to use. It can be set to one of the following: ...
  • Page 27 MUC1004/2008/2016 Administrator guide Figure 3.5.1b GSM Trunks Figure 3.5.1c GSM Trunks Edit Table 3.5.1c Description of GSM Trunk Parameters Description Port A port for this trunk. Trunk Name A name for this trunk. Mobile Number Mobile number for this trunk.

  • Page 28: Ip Trunk (Peer To Peer Mode)

    MUC1004/2008/2016 Administrator guide 3.5.2 IP Trunk (Peer to Peer Mode) Figure 3.5.2 IP Trunk Figure 3.5.2a Add IP Trunk Http://www.maxincom.com 28 / 112...
  • Page 29 MUC1004/2008/2016 Administrator guide Figure 3.5.2b Add Bulk Dod Table 3.5.2 Description of IP Trunk Parameters Description IP Trunk Add remote IP of Softswitch, SIP server which will send call traffics to gateway. Trunk Name It describes the trunk for the ease of identification.

  • Page 30: Voip Trunk

    MUC1004/2008/2016 Administrator guide DTMF Mode Set default mode for sending DTMF of this trunk. Default setting: rfc2833, Info, Shortinfo,Inband, Auto Qualify Send checking alive packets to the SIP provider. when it‟s disabled, PBX will ignore the reachability and the status of this account will be unmonitored.
  • Page 31 MUC1004/2008/2016 Administrator guide Figure 3.5.3a Add VoIP Trunk Http://www.maxincom.com 31 / 112...
  • Page 32 MUC1004/2008/2016 Administrator guide Figure 3.5.3b Add Bulk DOD Table 3.5.3 Description of VoIP Trunk Parameters Description Trunk Name It describes the trunk for the ease of identification. Type Choose the type of this trunk, SIP or IAX Outbound Caller Caller ID for calls placed on out this trunk Hostname/IP Service provider‟s hostname or IP address, 5060 is the...
  • Page 33 MUC1004/2008/2016 Administrator guide From User All outgoing calls from this SIP Trunk will use the From User in From Header of the SIP Invite package. Keep this field blank if it‟s not needed. Transport This will be the transport method used by the extension.

  • Page 34: Pbx Basic

    MUC1004/2008/2016 Administrator guide 3.6 PBX Basic 3.6.1 Extensions 3.6.1.1 FXS Extensions There are three types of extensions supported in PBX: SIP, IAX and analog extension(FXS). Figure 3.6.1.1 Extensions Figure 3.6.1.1a Fxs Extensions Edit Http://www.maxincom.com 34 / 112...
  • Page 35 MUC1004/2008/2016 Administrator guide Table 3.6.1.1a FXS Extensions Parameters Description Port The extension correspond port. Extensions The numbered extension, e.g. 601, that will be associated Number with this particular User/Phone. Display Name A character-based name for this user, e.g. “Han Jones”.
  • Page 36 MUC1004/2008/2016 Administrator guide This option defines whether or not voicemails/Fax is sent to Email Address the Email address as an attachment. Email Attachment Note: Please ensure that all voicemail settings are properly configured on the System Read back caller's telephone number prior to playing the incoming Play CID message.
  • Page 37 MUC1004/2008/2016 Administrator guide Table 3.6.1.1c Description of FXS Extensions Options Parameters Description This function sets inbound call forwarding on an extension. Call Forward An administrator can configure Call Forward for this (Follow Me) extension. Rxgain: The Volume sent to FXS extension.
  • Page 38 MUC1004/2008/2016 Administrator guide Figure 3.6.1.1d Fxs Extensions Other Table 3.6.1.1d Description of FXS Extensions Other Parameters Description PBX allows extension to monitor/barge in other Spy Settings conversation. Once this feature is enabled, the extension has the ability to monitor/barge in other calls using the feature codes for each spy mode.
  • Page 39 MUC1004/2008/2016 Administrator guide 3.6.1.2 VoIP Extensions A VoIP extension is a SIP/IAX Account that allows an IP Phone or an IP soft phone client to register on PBX. Figure 3.6.1.2 VoIP Extensions Edit/Add Figure 3.6.1.2a VoIP Extensions Edit/Add Http://www.maxincom.com 39 / 112...
  • Page 40 MUC1004/2008/2016 Administrator guide Table 3.6.1.2a Description of VoIP Extensions Edit/Add Parameters Description Extension Type Extension type: SIP, IAX or SIP/IAX. —The extension sends and receives calls using the  VoIP protocol SIP. —The extension sends and receives calls using the ...
  • Page 41 MUC1004/2008/2016 Administrator guide Figure 3.6.1.2b VoIP Extensions Voicemail Table 3.6.1.2b Description of VoIP Extensions Voicemail Parameters Description Check this box if the user should have a voicemail account. Enable Voicemail Disable voicemail PIN authentication. Disable PIN e.g. “100”. PIN Number Password used to access the Voicemail system.
  • Page 42 MUC1004/2008/2016 Administrator guide Figure 3.6.1.2c VoIP Extensions Options Table 3.6.1.2c Description of VoIP Extensions Options Parameters Description This function sets inbound call forwarding on an extension. Call Forward An administrator can configure Call Forward for this (Follow Me) extension. Num: if you set a mobile number as mobility Mobility ...
  • Page 43 MUC1004/2008/2016 Administrator guide Duration Number of seconds to ring prior to going to voicemail. Ring Time Check this option if the extension should have Call Waiting Call Waiting capability. If this option is checked, the “When busy” follow me options will not be available.
  • Page 44 MUC1004/2008/2016 Administrator guide Figure 3.6.1.2d VoIP Extensions Other Table 3.6.1.2d Description of VoIP Extensions Other Parameters Description PBX allows extension to monitor/barge in other Spy Settings conversation. Once this feature is enabled, the extension has the ability to monitor/barge in other calls using the feature codes for each spy mode.

  • Page 45: Feature Codes

    MUC1004/2008/2016 Administrator guide Deny: IP Address range to deny access to,in the form of network/netmask, e.g.0.0.0.0/0.0.0.0 Permit: IP Address range to deny access to,in the form of network/netmask,this can be a very useful security option when dealing with remote extensions that are at a known location(such as a branch office ) or within a known ISP range for some home office situations.
  • Page 46 MUC1004/2008/2016 Administrator guide Figure 3.6.2 Feature Codes Http://www.maxincom.com 46 / 112...
  • Page 47 MUC1004/2008/2016 Administrator guide Table 3.6.2 Description of Feature Codes Label Feature Codes Description Call Pickup Pickup extension Trace last call number,and press 1,dial this Call Trace number out. Directed Call [featurecode] + extension number Pickup Pickup specify extension Attended [featurecode] + extension number...
  • Page 48 MUC1004/2008/2016 Administrator guide Activate Call Waiting - Call waiting deactivate Deactivate DND Activate DND activate DND deactivate Deactivate DND Toggle DND toggle Speed Dial [featurecode] + Speed Dial Source Number = Prefix Speed Dial Destination Number Voicemail Main Into voicemail main menu...

  • Page 49: Speed Dial

    MUC1004/2008/2016 Administrator guide 3.6.3 Speed dial Figure 3.6.3 Speed Dial Figure 3.6.3a Speed Dial Add Table 3.6.3 Description of Speed Dial Parameters Description Source Number The speed dial number. Destination The number you want to call. Number E.g. the source number is “33”. The destination number is 5528369.

  • Page 50: Outbound Routes

    MUC1004/2008/2016 Administrator guide 3.6.4 Outbound Routes In this page, we can configure the outbound rules to control the outgoing calls. Notes: 1. The max number of outbound route is 32. 2. If the dial patterns are the same in several routes, PBX will choose the available routes from top to the last one.
  • Page 51 MUC1004/2008/2016 Administrator guide Figure 3.6.4a Outbound Routes Edit Table 3.6.4a Description of Outbound Routes Edit Parameters Description Route Name Name of this Outbound Route. E.g. “Local” or “Long Distance”. Route CID CID of this route Override Whether ovrride extension cid...
  • Page 52 MUC1004/2008/2016 Administrator guide the passwords in the PIN list that you can click the “Pin Settings” to edit it in “Pin Settings” page. PIN SET Optional: Select a PIN Set to use.If using this option,Leave the route password field blank.
  • Page 53 MUC1004/2008/2016 Administrator guide 1,2,3,4,5,6,7,8,9) The “.” Character will match any remaining digits. For example, “9011.” will match any phone number that starts with “9011”, excluding “9011” itself. The “!” will match none remaining digits, and causes the matching process to complete as soon as it can be determined that no other matches are possible.

  • Page 54: Parking Lot

    MUC1004/2008/2016 Administrator guide 3.6.5 Parking Lot Figure 3.6.5 Parking Lot Table 3.6.5 Description of Parking Lot Parameters Description Parking Lot This is the extension where you will transfer a call to park it. Extension Parking Lot The starting postion of the parking lot...

  • Page 55: Time Groups

    MUC1004/2008/2016 Administrator guide Parked Music This is the music class that will be played to a parked call Class while in the parking lot UNLESS the call flow prior to parking the call explicitly set a different music class, such as if the call came in through a queue or ring group.
  • Page 56 MUC1004/2008/2016 Administrator guide Figure 3.6.6a Time groups configure Http://www.maxincom.com 56 / 112...

  • Page 57: General Preferences

    MUC1004/2008/2016 Administrator guide 3.6.7 General Preferences Figure 3.6.7 General Preferences Http://www.maxincom.com 57 / 112...
  • Page 58 MUC1004/2008/2016 Administrator guide Table 3.6.7 Description of General Preferences Parameters Description Select Language Web label language selection English and Chinese-S Max Account of Maximum concurrent calls limit(0 for unlimited) Calls Global Max Call The absolute maximum amount of time permitted for a call.

  • Page 59: Pbx Inbound Call Control

    MUC1004/2008/2016 Administrator guide Paging Group The scope of paging group Extensinos 3.7 PBX Inbound Call Control 3.7.1 Inbound Routes Inbound routing processes incoming call traffic to destination extensions during office hours or outside office hours Figure 3.7.1 Inbound Routes There is a default inbound route for all the trunks and set IVR as the destination, you can edit it or create a new one for your demands or you can delete multiple outbound routes at once as required.When an incoming call arrives, the system...
  • Page 60 MUC1004/2008/2016 Administrator guide Figure 3.7.1a Inbound Routes Edit Table 3.7.1a Description of Inbound Routes Edit Parameters Description Route Name A name for this inbound route. E.g. “default”. DID Number Define the expected DID Number if this trunk passes DID on incoming calls.
  • Page 61 MUC1004/2008/2016 Administrator guide N: Any Digit from 2-9 [12345-9]: Any digit in the brackets (in this example, 1, 2, 3, 4, 5, 6, 7, 8, 9) The “.” Character will match any remaining digits. For example, “9011.” will match any phone number that starts with “9011”, excluding “9011”...
  • Page 62 MUC1004/2008/2016 Administrator guide starting with a 1, followed by a 3-digit area code, and then 6-digit number. Alert Info Alert info can be used for distinctive ring with SIP devices. All Trunks List all available trunks Allow Trunks This area allows you to select which trunks will be member trunks for this route.
  • Page 63 MUC1004/2008/2016 Administrator guide with a branch B in China. A and B both have a PBX phone system. Now if staff of A would like to make a call to a telephone or mobile phone in China from the extension of A but via the FXS line of B, that can be done by this configuration.

  • Page 64: Blacklist

    MUC1004/2008/2016 Administrator guide 3.7.2 Blacklist Blacklist is used to block an incoming/outgoing call. If the number of incoming/outgoing call is listed in the number blacklist, the caller will hear the following prompt: “The number you have dialed is not in service. Please check the number and try again”.
  • Page 65 MUC1004/2008/2016 Administrator guide Figure 3.7.3a IVR Add Table 3.7.3a Description of IVR Add/Edit Parameters Description IVR Number PBX treats IVR as an extension; you can dial this extension number to reach the IVR from internal extensions. IVR Description Description of this IVR.
  • Page 66 MUC1004/2008/2016 Administrator guide Timeout Retries Retry timeout Timeout Destination of timeout Destination CID Name IVR CID preifx name Prefix The Key pressed when the callers hear the IVR prompt. Destination Where will PBX route the call when the action occurs.

  • Page 67: Queue

    MUC1004/2008/2016 Administrator guide 3.7.4 Queue Call Queues give users (e.g. call centers) an efficient means to have their calls answeredin the order they were received to deliver top tier customer service. Figure 3.7.4 Queue Figure 3.7.4a Queue General Http://www.maxincom.com 67 / 112...
  • Page 68 MUC1004/2008/2016 Administrator guide Table 3.7.4a Description of Queue General Parameters Description Queue Number Use this number to dial into the queue, or transfer callers to this number to put them into the queue. Queue Name A name for the Queue.
  • Page 69 MUC1004/2008/2016 Administrator guide Figure 3.7.4b Queue Options Table 3.7.4b Description of Queue Options Parameters Description Queue Weight Gives queues a 'weight' option, to ensure calls waiting in a higher priority queue will deliver its calls first if there are agents common to both queues.
  • Page 70 MUC1004/2008/2016 Administrator guide Report Hold If you wish to report the caller's hold time to the member Time before they are connected to the caller, set this to yes. Max Callers Maximum number of people waiting in the queue. Join Empty This option controls whether callers can join a call queue that has no agents.

  • Page 71: Ring Groups

    MUC1004/2008/2016 Administrator guide Table 3.7.4c Description of Queue Advanced Settings Parameters Description Frequency How often to announce queue position and estimated hold time. Note: “0 seconds” means disabling the announcement. Announce Announce position of caller in the queue Position Announce Hold...
  • Page 72 MUC1004/2008/2016 Administrator guide Figure 3.7.5a Ring Grounps Edit Table 3.7.5a Description of Ring Grounps Edit Parameters Description RG Number This option defines the numbered extension that can be dialed to reach this group. RG Name This option defines a name for this group, e.g. “Sales”. “Ring Group Name”...

  • Page 73: Conferences

    MUC1004/2008/2016 Administrator guide at a time. Ring Time 1. If the strategy is “Ring All Simultaneously”, it means the number of seconds to ring this group before routing the call according to the “Destination if No Answer” settings. 2. If the strategy is “Ring Sequentially”, it means the number of seconds to ring a single extension before moving onto the next one.
  • Page 74 MUC1004/2008/2016 Administrator guide Figure 3.7.6a Conferences Edit/Add Table 3.7.6a Description of Conferences Edit/Add Parameters Description Conference This is the number dialed to reach this Conference Room. Number Conference This option defines a name for this conference, e.g. “Sales”. Name “Conference Name” is a label to help you identify this conference in the conference list.

  • Page 75: Callback

    MUC1004/2008/2016 Administrator guide caller. Muisc on Hold Music (or Commercial) played to the caller while they wait in Class line for the conference to start. Quiet Mode Quiet mode (do not play enter/leave sounds) User Count Announce user(s) count on joining conference...

  • Page 76: Pbx Advanced Settings

    MUC1004/2008/2016 Administrator guide Figure 3.7.7a Inbound route Callback settings Step 2: Create Callback number. Figure 3.7.7b Callback Edit/Add 3.8 PBX Advanced Settings 3.8.1 SIP settings This is the SIP settings in PBX, including General settings, NAT, Codecs, Qos, Response code and Advanced settings.
  • Page 77 MUC1004/2008/2016 Administrator guide Figure 3.8.1.1 SIP General Setting Table 3.8.1.1 Description of SIP General Setting Parameters Description Allowguest Whether allow anonymous registration extension. Default: no. It‟s recommended to be disabled for security. Allowoverlap Disable overlap dialing support.(Default is yes ) Pedantic Enable pedantic parameter.
  • Page 78 MUC1004/2008/2016 Administrator guide NOT FOUND”. It‟s recommended to be enabled for security. DNS SRV Look Up Please enable this option when your SIP trunk contains more than one IP address. Maxexpiry Maximum duration (in seconds) of a SIP registration.Default is 3600 seconds.
  • Page 79 MUC1004/2008/2016 Administrator guide usereqphone This provider requires,User=phone on URI User agent To change the user agent parameter of asterisk, the default is “PBX”, you can change it if needed. 3.8.1.2 Network Note: Configuration of this section is required when using remote extensions generally.
  • Page 80 MUC1004/2008/2016 Administrator guide External Refresh Used to identify the local network using a network Interval number/subnet mask pair when the system is behind a NAT or firewall. Some examples of this are as follows: “192.168.0.0/255.255.0.0”: All RFC 1918 addresses are local networks;...
  • Page 81 MUC1004/2008/2016 Administrator guide 3.8.1.3 Qos Figure 3.8.1.3 Qos 3.8.1.4 Codecs We can choose the allowed codec in PBX, a codec is a compression or decompression algorithm that used in the transmission of voice packets over a network or the Internet. More information about codec, you can refer to this page: http://en.wikipedia.org/wiki/List_of_codecs...

  • Page 82: Iax Setting

    MUC1004/2008/2016 Administrator guide 3.8.2 IAX Setting IAX is the Internal Asterisk Exchange protocol, you can connect to PBX or register IAX trunk to another IAX server. It‟s supported by the asterisk-based IPPBX. Figure 3.8.2 IAX setting Table 3.8.2 Description of IAX setting...

  • Page 83: Pin Sets

    MUC1004/2008/2016 Administrator guide 3.8.3 PIN Sets In this page users can manage all the passwords of outbound routes, PIN User, and DISA. Figure 3.8.3 PIN sets Figure 3.8.3a PIN Set Edit Table 3.8.3a Description of PIN Set Edit Parameters Description PIN Set Name A character-based name for this PIN list, e.g.

  • Page 84: Pin Users

    MUC1004/2008/2016 Administrator guide 3.8.4 PIN Users Figure 3.8.4 PIN Users Table 3.8.4 Description of PIN Users Parameters Description Authentication Number of times to retry when receiving an wrong Retries password. Digit Timeout The maximum amount of time permitted between digits when the user is typing in an extension.

  • Page 85: Disa

    MUC1004/2008/2016 Administrator guide Table 3.8.4a Description of PIN Users Add/Edit Parameters Description PIN User Name A character-based name for this PIN list, e.g. “MUCPIN” PBX can store a number of PIN Users. PIN Users may be used to keep track of calls in relation to particular activities or clients.
  • Page 86 MUC1004/2008/2016 Administrator guide Figure 3.8.5 DISA Edit Table 3.8.5 Description of DISA Edit Parameters Description DISA Name Give this DISA application a name to help you identify it. Password The password for this DISA. PIN Set Optional: select a PIN set to use.If using this option,leave...

  • Page 87: Paging And Intercom

    MUC1004/2008/2016 Administrator guide 3.8.6 Paging and Intercom Paging is used to make an announcement over the speakerphone to a phone or group of phones. Targeted phones will not ring, but instead answer immediately into speakerphone mode. Please note that this section is for configuring paging groups.

  • Page 88: Voice Management

    MUC1004/2008/2016 Administrator guide in the group to talk and be heard by all. Members Select members in this group. 3.9 Voice Management 3.9.1 System Recordings We can record or upload the prompts in this page; you can also play it directly to confirm if it‟s a valid one, you can also download it and save it as a backup.

  • Page 89: Music On Hold

    MUC1004/2008/2016 Administrator guide Figure 3.9.1b Upload Voice Prompt The administrator can also upload prompts by doing the following: 1) Click “Upload Prompt”. 2) Click “Browse” to choose the desired prompt. 3) Click “Save” to upload the selected prompt. Note: The file size must not be larger than 1.8 MB, and the file must be WAV format.
  • Page 90 MUC1004/2008/2016 Administrator guide Figure 3.9.2a Music on Hold Edit The administrator can upload on hold music as follows: 1) Click “Browse” to choose the desired audio file. 2) Click “Upload” to upload the selected file. Note: The file size must not be larger than 1.8 MB, and the file must be WAV format: GSM 6.10 8 kHz, Mono, 1 Kb/s;...

  • Page 91: Voicemail Settings

    MUC1004/2008/2016 Administrator guide 3.9.3 Voicemail Settings In this page, we can configure some settings for voicemail feature, including general voicemail settings and SMTP settings, which is used for “voicemail to email”. Figure 3.9.3 Voicemail Setting Table 3.9.3 Description of Voicemail Setting...

  • Page 92: System Prompts Settings

    MUC1004/2008/2016 Administrator guide Min Length VM in Set the minimum length of a single voicemail message. Messages below this threshold will be automatically deleted. Max Length Max length of greeting in seconds. Greetings in Sec Review Message Allow sender to review/record their message before save...
  • Page 93 MUC1004/2008/2016 Administrator guide Figure 3.9.3a System Prompts Settings TFTP Table 3.9.3 Description of System Prompts Settings Parameters Description File Name Choose a country voice package,filename must to '.tar.gz' ending. TFTP Server Tftp service server. Http://www.maxincom.com 93 / 112...

  • Page 94: System Preferences

    MUC1004/2008/2016 Administrator guide 3.10 System Preferences 3.10.1 Firewall Rules Figure 3.10.1 Firewall Rules Figure 3.10.1a Firewall Rules Edit/Add Http://www.maxincom.com 94 / 112...
  • Page 95 MUC1004/2008/2016 Administrator guide Table 3.10.1a Description of Firewall Rules Parameters Description Name A name for this rule. eg: HTTP. Protocol The protocols for this rule. The IP address for this rule. The format of IP address is:IP/mask  Ex:192.168.6.88/32 for ip 192.168.6.88 ...

  • Page 96: Security Info

    MUC1004/2008/2016 Administrator guide Limit Rate The maximum packets can be handled per unit time. eg:(IP:192.168.6.88/32 Protocol:UDP Rate:10/sec)means maximum 10 UDP packets from 192.168.6.88 can be handled per minute,and drop the redundant packets. Limit Hit The maximum connections can be handled per unit time.

  • Page 97: Firmware Update

    MUC1004/2008/2016 Administrator guide Phone Notification Enalbe phone notification Number Multiple extensions and outbound phone numbers could be set for alert phone notification. Please separate them by ';', e.g. '103;9XXX'. Attempts The attempt times to dial a phone number when there is no answer.
  • Page 98 MUC1004/2008/2016 Administrator guide 2. When update the firmware, please don‟t turn off the power. Or the system will get damaged. Figure 3.10.3 Firmware Update Upload Figure 3.10.3a Firmware Update TFTP Table 3.10.3 Firmware Update Parameters Description Firmware update Send package file from your computer to the device File name Firmware name,file must to „.img‟...

  • Page 99: Data Backup

    MUC1004/2008/2016 Administrator guide 3.10.4 Data Backup We can backup up the configurations before reset PBX to factory defaults Figure 3.10.4 Click 'Backup' to download configuration file to your computer. Notes: 1. Only configurations, custom prompts will be backed up. 2. When you have updated the firmware version, it‟s not recommended to restore using old package.

  • Page 100: Password

    MUC1004/2008/2016 Administrator guide 3.10.6 Password When using web Configuration, please enter default user name and password. User can modify the login name and password. Figure 3.10.6 Password Setting 3.10.7 Time & Date The Network Time Protocol (NTP) is a protocol and software implementation for synchronizing the clocks of computer systems over packet-switched, variable-latency data networks.

  • Page 101: Reset

    MUC1004/2008/2016 Administrator guide Secondary server Secondary NTP Server Address Synchronism Set the time interval for checking local appliance‟s time with the server Daylight Saving Time Set the mode to Automatic or disabled Manual Time Manual setup time 3.10.8 Reset Be careful do this operation, after restore factory setting, all the parameters will be changed to the factory default.

  • Page 102: Phone Provisioning

    MUC1004/2008/2016 Administrator guide 3.11 Phone Provisioning The Phone Provisioning provides users a mehtod to Centralized config IP Phone. 3.11.1 General Settings Figure 3.11.1 General Settings Http://www.maxincom.com 102 / 112...

  • Page 103: Phones

    MUC1004/2008/2016 Administrator guide 3.11.2 Phones Figure 3.11.2 Configured Phones Figure 3.11.2a Edit Phone Http://www.maxincom.com 103 / 112...

  • Page 104: Reports

    MUC1004/2008/2016 Administrator guide 3.12 Reports 3.12.1 CDR Report The call log captures all call details, including call time, caller number, callee number, call type, call duration, etc. An administrator can search and filter call data by call date, caller/callee, trunk, duration, billing duration, status, or communication type.

  • Page 105: System Logs

    MUC1004/2008/2016 Administrator guide 3.12.2 System Logs Syslog is a standard for network device data logging. It allows separation of the software that generates messages from the system that stores them and the software that reports and analyzes them. It also provides devices which would otherwise be unable to communicate a means to notify administrators of problems or performance.

  • Page 106: Firewall Logs

    MUC1004/2008/2016 Administrator guide Syslog level Syslog Level Server Address Server address Server Port Server port 3.12.3 Firewall Logs Figure 3.12.3 Firewall logs Table 3.12.3 Description of Firewall logs Parameters Description Date IP Attack time Protocol Attack protocol type Attack ip...
  • Page 107 MUC1004/2008/2016 Administrator guide Table 3.12.4 Description of DAHDI Monitor Tool Parameters Description Status Display recording status of using this tool. Trunk Choose a Trunk to record. Start Start recording Stop Stop and download recordfile Reset Reset recording and Cancel the recording file Figure 3.12.4a Asterisk Logs...

  • Page 108: System Tools

    MUC1004/2008/2016 Administrator guide 3.13 System tools 3.13.1 SMTP Parameter To send the SMS or system alert to email address, please configure the Email settings first, and make sure SMTP test is successful. Figure 3.13.1 SMTP Parameters Table 3.13.1 SMTP Parameters...

  • Page 109: Ami Settings

    MUC1004/2008/2016 Administrator guide 3.13.2 AMI Settings The Asterisk Manager Interface(AMI) is a socket interface that you can use to get configuration and status information, request actions to be performed, and be notified about things happening to calls. Figure 3.13.2 SMTP Parameters Table 3.13.2 Description of SMTP Parameters...

  • Page 110: Ping

    MUC1004/2008/2016 Administrator guide 3.13.3 Ping Figure 3.13.3 Ping 3.13.4 Tracert Figure 3.13.4 Tracert Http://www.maxincom.com 110 / 112...

  • Page 111: Packet Capture

    MUC1004/2008/2016 Administrator guide 3.13.5 Packet Capture Figure 3.13.5 Packet Capture Table 3.13.5 Description of Packet Capture Parameters Description Status Packet capture status Interface Choose network interface, LAN/WAN Souce Capture souce Address Destination Capture destination Address Port Capture port Protocol Capture protocol Http://www.maxincom.com...

  • Page 112: Text To Wav

    MUC1004/2008/2016 Administrator guide 3.13.6 Text to Wav PBX can Transfer text to wav. Figure 3.13.6 Text to wav 3.13.7 Certificates PBX can support TLS trunk. Before you register TLS trunk to PBX, you should upload certificates first. Figure 3.13.7 Certificates Trusted Certificate This certificate is a CA certificate.

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