Agent features
To terminate the call:
(Goodbye)
Using Force Call
Use the Force Call feature to automatically connect an incoming ACD
call. A time interval is set by your system administrator between each
incoming call.
When calls come in, a short tone indicates the new call. The InCall
indicator lights continuously and the ACD call automatically goes to your
agent position. Pressing the
is active disconnects an active ACD call.
To enable call forcing for headset users:
22
Choose one of the following:
•
Press the
Goodbye
•
Press the
InCalls
•
Press the individual
removes you from the queue).
•
Press the
NotReady
you from the queue but keeps you
logged in as an agent position) or wait
for the caller to terminate the call.
InCalls
key while call forcing (Auto Answer)
1. Log in.
2. Replace the handset.
key.
key.
DN
line key. (This
key (this removes