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42
Chapter 4: Using the Printer
Slip station and MICR problems
Condition
The optional MICR (Magnetic Ink
Character Recognition) check reader
does not read or misreads checks.
Knife does not operate
Condition
Receipt is not cut.
Other conditions
The following problems all need to be corrected by a qualified service representative. See the next section, "Contacting a
service representative."
• MICR check reader not operating properly
• Forms not feeding into the slip/forms area properly
• Missing dots in slip or forms printing
• Printer will not cycle or stop when required
• Illegible characters
• Paper will not feed
• Knife will not cycle or cut
• Platen will not open or close
• Printer will not communicate with the host computer
Contacting a service representative
For serious problems, such as the printer not printing, not communicating with the host computer, or not turning on,
contact CognitiveTPG technical support at (800) 732-8950, option 4, or by e-mail at tsupport@cognitivetpg.com.
A760 Two-Color Thermal/Impact Hybrid Printer: User Guide
Possible causes
The check is inserted improperly.
The check is fraudulent.
A nearby magnetic source is
interfering with the check reader.
Possible causes
Paper is jammed.
The printer has a knife but the
firmware is not configured for a knife.
All other problems.
What to do
Make sure the check is inserted properly
with the MICR characters down.
"Verifying and validating checks" page 28.
Make sure that the check is not fraudulent.
On fraudulent checks, the characters the
printer reads may be different from those
that are visible on the check face.
Devices, such as CRT monitors, security
devices or large metal surfaces that are
near the printer can affect the printer's
magnetic field, causing intermittent
reading errors when the MICR check
reader is in operation. Move the printer
away from such items or areas.
What to do
Open the receipt cover, inspect the knife,
and clear any jammed paper.
Enable the knife option by reconfiguring
the printer.
See "Configuring the printer"
page 32.
Contact a service representative.
189-9200303 Rev. E
See
12/2012
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