What To Do If; Printer Power Indicator Is Not Lit; Printer Ready Light Is Not Lit - CognitiveTPG Blaster ADVANTAGE User Manual

Cognitive printers are very reliable, so printing problems are unlikely.
If you do think you have a printer problem, proceed as follows:
1. Confirm that the printer has the right media installed, and that it
is loaded correctly. See page 6 for media loading instructions.
2. Confirm that the printer is connected to its power supply and the
supply is plugged into an
3. Open the printhead and inspect the media path. Remove any
obstructions, and clean the printhead and drive roller according to
the instructions on page 11.
4. Press down firmly on the printhead to confirm that it is closed.
5. Confirm that the printer is turned
indicators are both glowing green.
6. Print a self-test label as described on page 9.
7. Press
FEED
8. Review the common problems described in the following section.
9. If these steps do not correct the problem, contact your Cognitive
Solutions dealer or our Technical Services Department. You will
find Technical support contact information on page 15.
Note:
The information here assumes you are using label printing
software. If you are programming the printer, please review
the troubleshooting information in the

Printer POWER indicator is not lit

Double-check the
does not correct the problem, the power supply may have a blown fuse.
Contact our Technical Services Department for assistance.

Printer READY light is not lit

Disconnect the cable between the printer and host, then turn the
printer and back
OFF
a printer problem. If the
disconnected, suspect a host computer or cabling problem.
12

WHAT TO DO IF...

to confirm that the printer will feed a label.
Common problems and their solutions
source and the power supply connections. If this
AC
. If the
ON
READY
outlet having the proper voltage.
AC
and that the
ON
light remains dark, there may be
READY
light glows green with the host
POWER
. file.
PROGGDE HLP
and
READY