Returning A Printer - CognitiveTPG A760 User Manual

Returning a printer

Follow these instructions if you need to return a printer for servicing.
1 If you are sending the printer to CognitiveTPG
for repair, please visit the Support section
CognitiveTPG website to
request form. You may also contact us at (800) 732-
8950, option 4 or direct at (607) 274-2490, option 4 to
request an RMA number.
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Chapter 4: Using the Printer
2. Pack the printer as follows:
a. Place receipt paper between the receipt cover
and the printhead for protection (1).
b. Remove the ribbon cassette (2).
c. Place the two cardboard supports on the slip
table, as shown on the left below (3).
d. Place the printer in the corrugated pack (4),
place the packed printer in the box (not shown)
and secure the box with packing tape.
3. An RMA # and return address will be provided when
the RMA request is processed. Please be sure to write
the RMA# on the outside of the box and return to the
address provided.
A760 Two-Color Thermal/Impact Hybrid Printer: User Guide
43
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