CognitiveTPG A799 User Manual
Two-color thermal receipt printer
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Also See for A799:
- Programming manual (142 pages) ,
- User manual (32 pages) ,
- Setup manual (13 pages)
Related Manuals for CognitiveTPG A799
Summary of Contents for CognitiveTPG A799
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Page 1: User Guide
A799 Two-Color Thermal Receipt Printer User Guide Contains CognitiveTPG LogoEZ® colorization utility and Receiptware® marketing software information. - Page 2 A shielded (360 degree) interface cable must be used with this product. The shield must be connected to the frame or earth ground connection or earth ground reference at EACH end of the cable. Use of a cable other than described here will require that you test the cable with the CognitiveTPG printer and your system for FCC and CE mark certification.
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Page 3: Table Of Contents
RS-232C cable (9-pin and 25-pin) and parallel ........18 USB cable ......................19 Powered USB cable ................... 19 Ethernet communication cable ..............20 Power supply cable ................20 Cable routing ..................21 Test the printer ..................21 11/2012 A799-UG00001 Rev. D A799 Two-Color Thermal Receipt Printer: User Guide... - Page 4 Ordering from CognitiveTPG ............33 Ordering thermal paper ..............33 Thermal paper specifications ............33 Qualified Paper Grades ..............34 Cash drawers ..................35 Power supply and power cords ............35 Documentation and utilities ............35 A799 Two-Color Thermal Receipt Printer: User Guide A799-UG00001 Rev. D 11/2012...
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Page 5: Chapter 1: About This Guide
The A799 Programming Guide has been developed as a companion to the User Guide and includes additional programming information. The A799 Service Guide is available to qualified service technicians who have been certified by CognitiveTPG to perform advanced procedures. - Page 6 Chapter 2: About the Printer A799 Two-Color Thermal Receipt Printer: User Guide A799-UG00001 Rev. D 11/2012...
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Page 7: Chapter 2: About The Printer
Description of printer The A799 ColorPOS two-color thermal receipt printer is easy to install, use, and maintain. Utilizing CognitiveTPG’s ® Clamshell design, simply snap open the receipt cover and drop the paper roll in place. You never need to change a printer ribbon or cartridge because it uses thermal print technology. -
Page 8: Printer Controls
The connector cover provides protection and strain relief for the printer connectors and cables. This cover should remain on the printer and utilized as described in Chapter 3, Cable routing. A799 Two-Color Thermal Receipt Printer: User Guide A799-UG00001 Rev. D... -
Page 9: Available Printer Configurations
7 = Black U = Power Supply and UK Cord Model A799-XX0X-XXXX Ithaca, N.Y. A799-XX0X-XXXX Cust. Part No. Assembled in Revision Mexico Serial No. Canada ICES/NMB-003 Class/Classe A Serial Label Callout.eps 11/2012 A799-UG00001 Rev. D A799 Two-Color Thermal Receipt Printer: User Guide... -
Page 10: Standard Features
Connector for one or two cash drawers (obtain a “Y” cord for two drawers) Knife Paper cutter standard on all units. Linerless label Factory-installed options • 8 MB memory • Cabinet color with or without CognitiveTPG logos A799 Two-Color Thermal Receipt Printer: User Guide A799-UG00001 Rev. D 11/2012... -
Page 11: Add-On Options
, downloadable marketing software ® Printing features The A799 printer is versatile, with diverse printing options available. Text, graphics, and bar codes can be presented in many different forms and sizes. For more information on available options, LogoEZ colorization utility, Receiptware ®... - Page 12 Chapter 3: Setting up the Printer A799 Two-Color Thermal Receipt Printer: User Guide A799-UG00001 Rev. D 11/2012...
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Page 13: Chapter 3: Setting Up The Printer
• Power supply with cable and cord (if ordered) • Printer-host communication cable (if ordered) To report any missing items or shipping-related problems, contact your representative or call CognitiveTPG customer service at (800) 732-8950, option 4. Setup Guide and CD... -
Page 14: Load Or Change The Receipt Paper
Load or change the receipt paper Caution: You must use qualified paper rolls with CognitiveTPG printers. The list of qualified paper is in Chapter 5; refer to the website www.cognitivetpg.com for update to this list. Using unqualified paper may void the warranty. -
Page 15: Adjusting Paper Low Setting
Changing the paper path width The A799 can be adjusted to print on paper rolls with widths of 58 or 60 mm. To perform this adjustment, please refer to the A799 Service Guide. A trained service technician must perform this adjustment. -
Page 16: Mounting The Printer On A Vertical Surface
Ty-Wrap Note: The “paper low” option will not function when the Cord printer is vertically mounted. Ty-Wrap Screws & Anchors �������� ������� ������� Bracket Cord A799 Two-Color Thermal Receipt Printer: User Guide A799-UG00001 Rev. D 11/2012... -
Page 17: Connect The Cables
3 Route the cable up and through the strain relief clip above the connector and through the opening in the connector cover when shut. Note: If installing two cash drawers, you will need to obtain a Y-cable as shown in the illustration below. 11/2012 A799-UG00001 Rev. D A799 Two-Color Thermal Receipt Printer: User Guide... -
Page 18: Communication Cables
3 Attach the communication cable to the communication connector, shown in the center in the illustration. Tighten the screws to secure the cable and ensure a stable connection. 4 Connect the cable to the host computer. A799 Two-Color Thermal Receipt Printer: User Guide A799-UG00001 Rev. D 11/2012... -
Page 19: Usb Cable
Unlike the other connections, the USB cable may be attached and detached while the system is operating. Using the USB connector with the printer requires that you install the CognitiveTPG USB driver appropriate for your system. If you are replacing a USB-equipped CognitiveTPG printer, you may not need to reinstall the driver. -
Page 20: Ethernet Communication Cable
4 Plug the power supply into a grounded outlet. When it is properly powered, the green LED on the top of the printer will light up. WARNING! Using this device without a grounded outlet is a safety hazard and voids the printer Warranty, Safety, FCC and CE Mark designation. A799 Two-Color Thermal Receipt Printer: User Guide A799-UG00001 Rev. D 11/2012... -
Page 21: Cable Routing
If the printer is functioning normally, it will beep once. If it responds differently, look in Chapter 4: Using the Printer, “Troubleshooting the printer” (page 26) or use the interactive tech support tool on the website, www.cognitivetpg.com, or contact CognitiveTPG for technical support. - Page 22 Chapter 4: Using the Printer A799 Two-Color Thermal Receipt Printer: User Guide A799-UG00001 Rev. D 11/2012...
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Page 23: Chapter 4: Using The Printer
CognitiveTPG does not recommend that users change the printer configuration. Additional information on configuring the printer is found in the A799 Programming Guide. Hint: The printer is shipped with a test printout that includes the preset configuration. If you run into problems after changing the printer configuration, use these settings as a default. -
Page 24: To Enter The Configuration Mode
• The printer pauses and waits for a main menu selection to be made (see sample printout on the next page; short clicks are used, except when answering “yes” or validating selection). A799 Two-Color Thermal Receipt Printer: User Guide A799-UG00001 Rev. D 11/2012... - Page 25 : Reject Print test and Configuration menu samples. Samples will vary depending on the printer model. (Shown approximately 60% of size) Short clicks are used in the main menu selections. 11/2012 A799-UG00001 Rev. D A799 Two-Color Thermal Receipt Printer: User Guide...
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Page 26: Paper-Savings
This function makes it possible to use less receipt paper. Paper-savings can be achieved by configuring the printer to reduce white space between lines, and by using a downloadable paper-savings font. To configure paper-savings features, use the POS Configuration utitility, available from your CognitiveTPG representative or downloadable from our website, www.CognitiveTPG.com. -
Page 27: When To Change The Receipt Paper
Note: When changing the type of paper being used, you must set the printer to the new paper type. This is done through the command 1D 81 m n or through the configuration menu. (See A799 Programming Guide for command usage or page 21 to enter configuration menu.) -
Page 28: Printhead Setting
Whenever the thermal mechanism is replaced, if the letter on the the mechanism is different from the head setting, you must enter the configuration menu and set the printhead to match. (See A799 Service Guide for replacing the thermal mechanism.) Preventing overheating of the printhead There are restrictions on the duty cycle because of the heat generated by the thermal printhead when printing solid blocks (regardless of the length of the block in relation to the print line). -
Page 29: Troubleshooting The Printer
The printer is simple and generally trouble-free, however unexpected conditions may arise. Use the charts below to diagnose and solve these printer conditions, or use the interactive tech support tool at www.cognitivetpg.com. To resolve complex issues, you may need to contact a service representative. -
Page 30: Printing Issues
Note: If paper has been used which is not on the CognitiveTPG recommend paper list, resulting in a dirty printhead, the printhead may require cleaning prior to switching back to CognitiveTPG recommended paper. See Chapter 5 for a list. -
Page 31: Printer Does Not Function
“Connect the cables” (See page 15) is on or off ) seconds, reconnect the USB cable, reset the printer, and reboot the host computer; check that USB cable are properly connected on both ends 11/2012 A799-UG00001 Rev. D A799 Two-Color Thermal Receipt Printer: User Guide... - Page 32 Chapter 5: Paper and Supplies A799 Two-Color Thermal Receipt Printer: User Guide A799-UG00001 Rev. D 11/2012...
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Page 33: Chapter 5: Paper And Supplies
Printer parts, accessories, and small quantities of paper can be ordered directly from CognitiveTPG. While the CognitiveTPG part numbers are listed here for your convenience, keep in mind that these numbers may change before this guide is outdated. To place an order or get more non-technical information, call your CognitiveTPG representative or the sales line at (800) 732-8950. -
Page 34: Qualified Paper Grades
Chapter 5: Paper and Supplies Qualified Paper Grades Contact the converter of your choice to order paper. CognitiveTPG recommends the following paper grades produced by their respective manufacturers. There are a number of paper converters qualified to provide this paper, provided the POS rolls are from these recommended grades. -
Page 35: Cash Drawers
A799 Setup Guide* A799–SUG0001 A799 Ethernet Setup Guide* TPG-ETHSUG CognitiveTPG LogoEZ ® colorization utility* CognitiveTPG Receiptware marketing software* * Downloadable from CognitiveTPG website http://www.cognitivetpg.com (documentation provided in .pdf format) 11/2012 A799-UG00001 Rev. D A799 Two-Color Thermal Receipt Printer: User Guide...
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