Related Manuals for CognitiveTPG A776II
Summary of Contents for CognitiveTPG A776II
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Page 1: User Guide
A776II Two-Color Hybrid Thermal/Impact Printer User Guide CognitiveTPG LogoEZ colorization ® utility and Receiptware marketing software information included. A776–2UG0001 B... - Page 2 EACH end of the cable. Use of a cable other than described here will require that you test the cable with the CognitiveTPG printer and your system for FCC and CE mark certification.
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Page 3: Table Of Contents
Chapter 2: About the Printer ..............2 The A776II ColorPOS printer ............2 ® User controls for the A776II printer ..........3 Printer Configurations ..............4 Your printer’s ID code ..............4 Printer and Specifications .............. 4 Communication interfaces ............4 Chapter 3: Setting up the Printer ............ - Page 4 Clearing a paper jam in the slip path ........28 Chapter 5: Troubleshooting .............. 29 Status Indications ................29 Printer beeps................30 Printer will not print ..............30 Online paper status error light flashes ........31 A776II Two-Color Thermal/Impact Hybrid Printer: User Guide A776 2UG0001 B 11/2016...
- Page 5 Ordering miscellaneous supplies ..........37 Cash drawers ................37 Forms specifications ..............38 Check specifications ..............39 Ordering ribbon cassettes ............39 Documentation, LogoEZ and Receiptware ......39 ® A776 2UG0001 B 11/2016 A776II Two-Color Thermal/Impact Hybrid Printer: User Guide...
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Page 6: Chapter 1: About This Guide
Chapter 1: About this Guide Chapter 1: About This Guide This guide is for users of CognitiveTPG Point of Sale printers and for any in-house ser- vice staff who are responsible for maintaining them. Chapter 2: About the Printer What the printer does... -
Page 7: Chapter 2: About The Printer
Front Cover Slip or check Description of A776II printer The CognitiveTPG A776II is a small, efficient point of sale The printer’s standard command set allows it to work printer for retailers. It features fast black and white or with software written for CognitiveTPG or other ColorPOS receipt printing. -
Page 8: User Controls For The A776Ii Printer
The Online Paper Status Error light show the printer status by shining or flashing. The slip-in light indicates that a form is inserted properly. The reset button clears the printer’s memory and resets the printer. A776 2UG0001 B 11/2016 A776II Two-Color Thermal/Impact Hybrid Printer: User Guide... -
Page 9: Printer Configurations
Interleaved 2 of 5, Codabar, EAN 128, GS1 Databar (receipt station only), PDF 417 (receipt station only), QR Code (receipt station only), and Datamatrix (receipt station only) Auto Cutter Partial Cut A776II Two-Color Thermal/Impact Hybrid Printer: User Guide A776 2UG0001 B 11/2016... - Page 10 (64.5 M lines), Auto Knife Cutter; 2 M cuts Impact Print Mechanism; 15 M lines Impact Print head : 200 M characters Magnetic Ink Character Recognition (MICR) reader: 200,000 Reads A776 2UG0001 B 11/2016 A776II Two-Color Thermal/Impact Hybrid Printer: User Guide...
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Page 11: Chapter 3: Setting Up The Printer
A776 Dim left side.eps Choose a location for the printer The A776II printer may be set on or near the host Be sure to leave enough space behind the printer to computer. With the RS-232C interface, you can place the access the cables. -
Page 12: Unpack The Printer
Remove these items after you set up the printer and save them in case you need to ship or move the printer elsewhere in the future. A776 2UG0001 B 11/2016 A776II Two-Color Thermal/Impact Hybrid Printer: User Guide... -
Page 13: Returning A Printer
Follow these instructions if you need to return a printer for servicing. An RMA # and return address will be provided when If you are sending the printer to CognitiveTPG the RMA request is processed. Please be sure to for repair, please visit the Support section of the... -
Page 14: Installing New Receipt Paper
Programming Guide). Refer to the “Set paper type” Press the paper feed button to advance the paper selection in the configuration menu. See the section on if necessary. Configuring the printer. A776 2UG0001 B 11/2016 A776II Two-Color Thermal/Impact Hybrid Printer: User Guide A776 Install paper 2.eps... -
Page 15: Removing And Installing A Ribbon Cassette
Change the impact printer’s ribbon cassette if it is printing lightly or produces marks, lines or other inconsistent printing on the slip. CAUTION Use of other than an approved CognitiveTPG ribbon cassette can void all warranties and cause damage from jamming and other ribbon problems. Ribbon Alone.eps... -
Page 16: Connect The Cables
Plug the cable into the cash drawer connector Y-cable (standard phone jack) located at the rear of the printer. Cash drawer Printer Cash drawer Printer connector (standard phone jack) A776 2UG0001 B 11/2016 A776II Two-Color Thermal/Impact Hybrid Printer: User Guide... -
Page 17: Communication Cables
Cable Routing on page 14. Plug the printer end of the USB cable into the USB Plug the computer end of the USB cable into the connector port on the printer. computer. A776II Two-Color Thermal/Impact Hybrid Printer: User Guide A776 2UG0001 B 11/2016... -
Page 18: Power Supply Cable
Route the cash drawer and power supply cables light on the top cover will light up. through the strain relief tab on the back of the printer as shown under “Cable routing” on page 14. A776 2UG0001 B 11/2016 A776II Two-Color Thermal/Impact Hybrid Printer: User Guide... -
Page 19: Cable Routing
Review this printout for printer settings. If you wish to change any of these settings go to the configuration menu as instructed at the bottom of the printout. Make selections as instructed on the printout. A776II Two-Color Thermal/Impact Hybrid Printer: User Guide A776 2UG0001 B 11/2016... -
Page 20: Test Printout
Next Two Seconds Sample diagnostic menu and print test for a printer with a serial connection. Ethernet diagnostic printout not shown. Ethernet parameters can not be changed in the configuration menu. A776 2UG0001 B 11/2016 A776II Two-Color Thermal/Impact Hybrid Printer: User Guide... -
Page 21: Printer Configurations
MICR test MICR Check flip test MICR dual pass option • Paper Type • Firmware Features Paper selection lockout Beep after knife cut Cash Drawer open after knife cut A776II Two-Color Thermal/Impact Hybrid Printer: User Guide A776 2UG0001 B 11/2016... -
Page 22: Configuring The Printer
: 80 mm Max Power : Level 1 Knife : Enabled Partial Cut : 135 steps Paper Low Sensor : Enabled No Paper Low Extension A776 2UG0001 B 11/2016 A776II Two-Color Thermal/Impact Hybrid Printer: User Guide Comm. Interface Interface : USB... -
Page 23: Communication Interface
Hardware (DTR/DSR) • Data reception errors Ignore errors Print “?” • Alternate DTR/DSR Enabled Disabled Note Press the paper feed button for at least one second to validate the selection. A776II Two-Color Thermal/Impact Hybrid Printer: User Guide A776 2UG0001 B 11/2016... -
Page 24: Enable Or Disable Data Scope Mode
Enter the configuration menu again. See “Configuring the printer” on page 17. Disable the data scope mode. Exit the configuration menu. The printer is once again online and can communicate normally with the host computer. A776 2UG0001 B 11/2016 A776II Two-Color Thermal/Impact Hybrid Printer: User Guide... -
Page 25: Enable Or Disable Receipt Test Mode
If the MICR check reader misreads a character, it will print a question mark (“?”). If the reader can’t read any of the characters, “NO MICR CHARACTERS” appears. A776II Two-Color Thermal/Impact Hybrid Printer: User Guide A776 2UG0001 B 11/2016... -
Page 26: Setting The Printer Emulations And Software Options
The • Delete Lead Spaces: N Standard Columns setting (N) is changeable from 21 to 25 lines. Sets the A776II to delete number (N) of leading • A760 Slip Stop: Disabled/Enabled spaces in the slip format for standard print. - Page 27 • Alternate reset feature this setting matches the indicated energy rating This feature allows you to reset the A776II by on the mechanism. (See A776II Service Guide for opening and closing the front cover instead of using replacing the thermal mechanism.) the reset button.
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Page 28: Chapter 4: Using The Printer
Check endorsement • Multiple-part forms such as credit transactions or merchandise returns The A776II can also print on multi-part forms up to four parts thick. Use either the front insertion or • Electronic funds transfers drop in method, described below. - Page 29 Glued Edge A776_B780 Forms YES.eps Front insertion printing - glued edge leading Top or side slip-in printing - No perforation holes to right side A776_B780 Forms YES.eps A776II Two-Color Thermal/Impact Hybrid Printer: User Guide A776 2UG0001 B 11/2016...
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Page 30: Verifying And Validating Checks
Follow the instructions on the host computer to complete the MICR process. The computer tells the printer to feed the check into the printer, read it, and then back it out again. A776 2UG0001 B 11/2016 A776II Two-Color Thermal/Impact Hybrid Printer: User Guide... -
Page 31: Tips For Avoiding Problems
Barcodes are approximately 50% dot coverage. Avoid Harsh Environments The A776II printer is a durable piece of equipment and can withstand a range of physical environments. However, the printer’s internal mechanical components are vulnerable to dust and airborne chemicals, particularly in places like home improvement stores, garden shops, and warehouses. -
Page 32: Cleaning
The thermal print head does not normally require cleaning when recommended paper grades are used. If you use paper not approved by CognitiveTPG paper over an extended period, attempting to clean the thermal print head will have little effect on the print quality and could cause jamming and other damage to the printer, voiding the... -
Page 33: Paper Jams
When the paper is torn or cannot be drawn out: Clear the paper jam. Close the receipt cover. Close the front cover. Clear the paper jam. Close the receipt cover. Close the front cover. A776II Two-Color Thermal/Impact Hybrid Printer: User Guide A776 2UG0001 B 11/2016... -
Page 34: Chapter 5: Troubleshooting
Chapter 5: Troubleshooting Chapter 5: Troubleshooting The simple design of A776II requires virtually no periodic servicing. However, if problems do occur, they can usually be diagnosed readily by checking the light status indicators, below, then referring to appropriate section of the Troubleshooting guide on the following pages. -
Page 35: Printer Beeps
Look for the green power light to show that the printer has power . See “Connect the cables” on page 11. All other causes. Contact a service representative. A776II Two-Color Thermal/Impact Hybrid Printer: User Guide A776 2UG0001 B 11/2016... -
Page 36: Online Paper Status Error Light Flashes
Light does not turn on No check or form in printer. Ensure the check or form is aligned properly. Check or form incorrectly See “Printing on Forms or Checks” on page 23. inserted. A776 2UG0001 B 11/2016 A776II Two-Color Thermal/Impact Hybrid Printer: User Guide... -
Page 37: Check Print Quality Poor
If you have used non-recommended paper for an extended period of time, cleaning the print head with an alcohol pen will not help. Print head is defective. Contact a service representative. continued… A776II Two-Color Thermal/Impact Hybrid Printer: User Guide A776 2UG0001 B 11/2016... -
Page 38: Slip Station And Micr Problems
MICR check reader is operating. Move the printer away from items like this. A776 2UG0001 B 11/2016 A776II Two-Color Thermal/Impact Hybrid Printer: User Guide... -
Page 39: Knife Does Not Operate
Illegible characters Contacting a service representative For serious problems, such as the printer not printing, not communicating with the host computer, or not turning on, contact CognitiveTPG technical support at 1(800)732-8950, extension 4. Returning a printer Follow the instructions in Chapter 3 if you need to return a printer for servicing. -
Page 40: Chapter 6: Ordering Paper And Supplies
CognitiveTPG part numbers are listed here for your convenience, keep in mind that these numbers may change before this guide is updated. To place an order or get more information, call your CognitiveTPG representative or the sales line at (800) 732-8950. -
Page 41: Ordering Paper From Cognitivetpg
Fax: (212) 605–2597 New York, New York 10017 http://www.mitsubishicorp.com/us/en/ Ordering paper from CognitiveTPG To order monochrome paper rolls directly from CognitiveTPG, use the following part numbers: Standard density 50 Rolls, 90 mm dia. A152–0034 Light density 50 Rolls, 90 mm dia. -
Page 42: Ordering Miscellaneous Supplies
TPG–K322 International (with plug) TPG–K326 Communication cables Length Order number RS-232C 9-pin female (printer) (3 meters–9.8 feet) TPG–K340 to 9-pin female (ferrite-host) (2 meters~6 feet) TPG-K345 Ethernet Not available A776 2UG0001 B 11/2016 A776II Two-Color Thermal/Impact Hybrid Printer: User Guide... -
Page 43: Forms Specifications
Chapter 6: Ordering Paper and Supplies Forms specifications The A776II prints on single or multiple part forms in the slip station (up to four-part forms). Forms and slips must meet the following requirements: • Front insertion (minimum) 51 mm (2 inches) wide 68 mm (2.68 inches) long... -
Page 44: Check Specifications
CognitiveTPG at the following number: 1(800) 732-8950, ext. 3 (Eastern Time) CAUTION Use of other than an approved CognitiveTPG ribbon cassette can void all warranties and cause damage from jamming and other ribbon problems. Stock numbers: A152–0041 (purple long life ribbon cassette—5 million character life) –... - Page 46 A776–2UG0001 B 11/2016...
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