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Chapter 5: Troubleshooting
Knife does not operate
Condition
Receipt is not cut.
Other conditions
The following problems all need to be corrected by a qualified service representative.
See the section below, "Contacting a service representative. "
•
MICR check reader not operating properly
•
Forms not feeding into the slip/forms area properly
•
Missing dots in slip or forms printing
•
Printer will not cycle or stop when required
•
Illegible characters
Contacting a service representative
For serious problems, such as the printer not printing, not communicating with the host
computer, or not turning on, contact CognitiveTPG technical support at 1(800)732-8950,
extension 4.
Returning a printer
Follow the instructions in Chapter 3 if you need to return a printer for servicing.
A776II Two-Color Thermal/Impact Hybrid Printer: User Guide
Possible causes
Paper is jammed.
All other problems.
•
•
•
•
What to do
Open the receipt cover, inspect the
knife, and clear any jammed paper.
Contact a service representative.
Paper will not feed
Knife will not cycle or cut
Platen will not open or close
Printer will not communicate with the host
computer
A776 2UG0001 B 11/2016
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