CognitiveTPG A799II User Manual
Two-color thermal receipt printer
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Also See for A799II:
- Programming manual (184 pages) ,
- User manual (34 pages) ,
- Setup manual (2 pages)
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Summary of Contents for CognitiveTPG A799II
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Page 1: User Guide
A799II Two-Color Thermal Receipt Printer User Guide Includes CognitiveTPG LogoEZ® colorization utility and Receiptware® marketing software information. - Page 2 EACH end of the cable. Use of a cable other than described here will require that you test the cable with the CognitiveTPG printer and your system for FCC and CE mark certification.
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Page 3: Table Of Contents
RS-232C cable (9-pin) ..............18 USB cable ......................19 Powered USB cable ................... 19 Ethernet communication cable ..............20 Power supply cable ................20 Cable routing ..................21 Test the printer ..................21 09/2013 A799-2UG0000 Rev. A A799II Two-Color Thermal Receipt Printer: User Guide... - Page 4 Chapter 5: Paper and Supplies ............33 Ordering from CognitiveTPG ............33 Ordering thermal paper ..............33 Thermal paper specifications ............33 Qualified Paper Grades ..............34 Cash drawers ..................35 Power supply and power cords ............35 A799II Two-Color Thermal Receipt Printer: User Guide A799-2UG0000 Rev. A 09/2013...
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Page 5: Chapter 1: About This Guide
User Guide and includes additional programming information. The Service Guide is available to qualified service technicians who have been certified by CognitiveTPG to perform advanced procedures. Because of the printer’s wide array of printing capabilities, you may prefer to contact CognitiveTPG support for more assistance. - Page 6 Chapter 2: About the Printer A799II Two-Color Thermal Receipt Printer: User Guide A799-2UG0000 Rev. A 09/2013...
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Page 7: Chapter 2: About The Printer
Description of printer The A799II ColorPOS two-color thermal receipt printer is easy to install, use, and maintain. Utilizing CognitiveTPG’s ® Clamshell design, simply snap open the receipt cover and drop the paper roll in place. You never need to change a printer ribbon or cartridge because it uses thermal print technology. -
Page 8: Printer Controls
The connector cover provides protection and strain relief for the printer connectors and cables. This cover should remain on the printer and utilized as described in Chapter 3, Cable routing. A799II Two-Color Thermal Receipt Printer: User Guide A799-2UG0000 Rev. A... -
Page 9: Available Printer Configurations
I = Power Supply and International Cord 1 = Gray N = No Power Cord 2 = Dark Gray P = Power Supply 7 = Black U = Power Supply and UK Cord A799-XX0X-XXXX 09/2013 A799-2UG0000 Rev. A A799II Two-Color Thermal Receipt Printer: User Guide... -
Page 10: Standard Features
• USB, 9 Pin RS232, Ethernet, and Powered USB. Note: For all optional interfaces except Powered USB, the USB port is included. • Cabinet color with or without CognitiveTPG logos • Spill Guard A799II Two-Color Thermal Receipt Printer: User Guide A799-2UG0000 Rev. -
Page 11: Add-On Options
, downloadable marketing software ® Printing features The A799II printer is versatile, with diverse printing options available. Text, graphics, and bar codes can be presented in many different forms and sizes. For more information on available options, LogoEZ colorization utility, Receiptware ®... - Page 12 Chapter 3: Setting up the Printer A799II Two-Color Thermal Receipt Printer: User Guide A799-2UG0000 Rev. A 09/2013...
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Page 13: Chapter 3: Setting Up The Printer
• Setup Guide • Power supply with cable and cord (if ordered) • Printer-host communication cable (if ordered) To report any missing items or shipping-related problems, contact your representative or call CognitiveTPG customer service at (800) 732-8950, option 4. Setup Guide... -
Page 14: Load Or Change The Receipt Paper
Load or change the receipt paper Caution: You must use qualified paper rolls with CognitiveTPG printers. The list of qualified paper is in Chapter 5; refer to the website www.CognitiveTPG.com for update to this list. Using unqualified paper may void the warranty. -
Page 15: Adjusting Paper Low Setting
Changing the paper path width The A799II can be adjusted to print on paper rolls with widths of 58 or 60 mm. To perform this adjustment, please refer to the Service Guide. A trained service technician must perform this adjustment. -
Page 16: Mounting The Printer On A Vertical Surface
4 Close the cover. Print a sample to verify spill guard is properly installed. Caution: Damage to spill guard may occur if removed improperly. Contact tech support for assistance. Click! A799II Two-Color Thermal Receipt Printer: User Guide A799-2UG0000 Rev. A 09/2013... -
Page 17: Connect The Cables
3 Route the cable up and through the strain relief clip above the connector and through the opening in the connector cover when shut. Note: If installing two cash drawers, you will need to obtain a Y-cable as shown in the illustration below. 09/2013 A799-2UG0000 Rev. A A799II Two-Color Thermal Receipt Printer: User Guide... -
Page 18: Communication Cables
3 Attach the communication cable to the communication connector, shown in the center in the illustration. Tighten the screws to secure the cable and ensure a stable connection. 4 Connect the cable to the host computer. A799II Two-Color Thermal Receipt Printer: User Guide A799-2UG0000 Rev. A 09/2013... -
Page 19: Usb Cable
Note: If the printer is configured to use CommClass USB, you must install the CommClass USB driver on the host computer. The driver is available for download from the website at www.CognitiveTPG.com. Powered USB cable... -
Page 20: Ethernet Communication Cable
4 Plug the power supply into a grounded outlet. When it is properly powered, the green LED on the top of the printer will light up. WARNING! Using this device without a grounded outlet is a safety hazard and voids the printer Warranty, Safety, FCC and CE Mark designation. A799II Two-Color Thermal Receipt Printer: User Guide A799-2UG0000 Rev. A 09/2013... -
Page 21: Cable Routing
If the printer is functioning normally, it will beep once. If it responds differently, look in Chapter 4: Using the Printer, “Troubleshooting the printer” (page 29) or use the interactive tech support tool on the website, www.CognitiveTPG.com, or contact CognitiveTPG for technical support. - Page 22 Chapter 4: Using the Printer A799II Two-Color Thermal Receipt Printer: User Guide A799-2UG0000 Rev. A 09/2013...
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Page 23: Chapter 4: Using The Printer
CognitiveTPG does not recommend that users change the printer configuration. Additional information on configuring the printer is found in the Programming Guide. -
Page 24: To Enter The Configuration Mode
Printer Configuration Menu, and waits for a main menu selection to be made (see sample printout on the next page; short clicks are used, except when answering “yes” or validating selection). A799II Two-Color Thermal Receipt Printer: User Guide A799-2UG0000 Rev. A 09/2013... - Page 25 : 437, 850, 852, 858 860, 863, 865, 866 1252, 862, 737, 857 1251, 1255, KZ-1048 ***To Enter Printer Con g Menu*** Press Feed Button Within the Next Two Seconds 09/2013 A799-2UG0000 Rev. A A799II Two-Color Thermal Receipt Printer: User Guide...
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Page 26: Paper-Savings
This function makes it possible to use less receipt paper. Paper-savings can be achieved by configuring the printer to reduce white space between lines, and by using a downloadable paper-savings font. To configure paper-savings features, use the POS Configuration utitility, available from your CognitiveTPG representative or downloadable from our website, www.CognitiveTPG.com. -
Page 27: When To Change The Receipt Paper
(See the Service Guide for replacing the thermal mechanism.) 09/2013 A799-2UG0000 Rev. A A799II Two-Color Thermal Receipt Printer: User Guide... -
Page 28: Preventing Overheating Of The Printhead
30 seconds of printing and • Barcodes are approximately 50% dot coverage. 30 seconds without printing. • A solid black line is 100% dot coverage. A799II Two-Color Thermal Receipt Printer: User Guide A799-2UG0000 Rev. A 09/2013... -
Page 29: Troubleshooting The Printer
The printer is simple and generally trouble-free, however unexpected conditions may arise. Use the charts below to diagnose and solve these printer conditions, or use the interactive tech support tool at www.CognitiveTPG.com. To resolve complex issues, you may need to contact a service representative. - Page 30 Note: If paper has been used which is not on the CognitiveTPG recommend paper list, resulting in a dirty printhead, the printhead may require cleaning prior to switching back to CognitiveTPG recommended paper. See Chapter 5 for a list.
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Page 31: Printer Does Not Function
“Connect the cables” (See page 17) is on or off ) seconds, reconnect the USB cable, reset the printer, and reboot the host computer; check that USB cable are properly connected on both ends 09/2013 A799-2UG0000 Rev. A A799II Two-Color Thermal Receipt Printer: User Guide... - Page 32 Chapter 5: Paper and Supplies A799II Two-Color Thermal Receipt Printer: User Guide A799-2UG0000 Rev. A 09/2013...
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Page 33: Chapter 5: Paper And Supplies
Printer parts, accessories, and small quantities of paper can be ordered directly from CognitiveTPG. While the CognitiveTPG part numbers are listed here for your convenience, keep in mind that these numbers may change before this guide is outdated. To place an order or get more non-technical information, call your CognitiveTPG representative or the sales line at (800) 732-8950. -
Page 34: Qualified Paper Grades
Chapter 5: Paper and Supplies Qualified Paper Grades Contact the converter of your choice to order paper. CognitiveTPG recommends the following paper grades produced by their respective manufacturers. There are a number of paper converters qualified to provide this paper, provided the POS rolls are from these recommended grades. -
Page 35: Cash Drawers
(CognitiveTPG certified service technicians only-Contact a sales representative to order)) A799 Series Ethernet Setup Guide* TPG-ETHSUG CognitiveTPG LogoEZ colorization utility* ® CognitiveTPG Receiptware marketing software* * Downloadable from CognitiveTPG website http://www.CognitiveTPG.com (documentation provided in .pdf format) 09/2013 A799-2UG0000 Rev. A A799II Two-Color Thermal Receipt Printer: User Guide...
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