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LogoEZ
Receiptware
information included.
Made under one or more of the following U.S. patents: 4886381,
5579043, 5613787, 5651624, 5713678, 5752779, 5789916, 5800080,
5879090, 5887999, 5975776, 6027266, 6085973, 6089450, 6129465,
6155483, 6404452, 6486902, 6504331, 5749277, 6722754, 6739773,
6784909. Other U.S. and international patents pending.
A760 Two-Color Thermal/Impact
colorization utility and
®
marketing software
®
User Guide
Hybrid Printer
189-9200303 Rev E
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Related Manuals for CognitiveTPG A760
Summary of Contents for CognitiveTPG A760
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Page 1: User Guide
A760 Two-Color Thermal/Impact Hybrid Printer User Guide LogoEZ colorization utility and ® Receiptware marketing software ® information included. Made under one or more of the following U.S. patents: 4886381, 5579043, 5613787, 5651624, 5713678, 5752779, 5789916, 5800080, 5879090, 5887999, 5975776, 6027266, 6085973, 6089450, 6129465, 6155483, 6404452, 6486902, 6504331, 5749277, 6722754, 6739773, 6784909. - Page 2 A shielded (360 degree) interface cable must be used with this product. The shield must be connected to the frame or earth ground connection or earth ground reference at EACH end of the cable. Use of a cable other than described here will require that you test the cable with the CognitiveTPG printer and your system for FCC and CE mark certification.
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Page 3: Table Of Contents
If installing the Ethernet communication cable: ........21 If installing the IEEE 1284 Parallel communication cable: ....21 Power supply cable ................21 Cable routing ..................22 Test the printer ..................22 189-9200303 Rev. E 12/2012 A760 Two-Color Thermal/Impact Hybrid Printer: User Guide... - Page 4 Power supply and power cords ............47 MICR reader – additional information ............50 Ordering ribbon cassettes ..............50 Ordering extended slip tables ............50 Documentation, LogoEZ utility, ® and Receiptware marketing software...........50 ® A760 Two-Color Thermal/Impact Hybrid Printer: User Guide 189-9200303 Rev. E 12/2012...
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Page 5: Chapter 1: About This Guide
The guide is designed to help you find the information you need quickly and easily, whether you are installing, servicing, or making adjustments to a CognitiveTPG printer. The chapter headings are self-explanatory, and the index at the back can also point you in the right direction. - Page 6 Chapter 1: About this Guide A760 Two-Color Thermal/Impact Hybrid Printer: User Guide 189-9200303 Rev. E 12/2012...
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Page 7: Chapter 2: About The Printer
The A760 easily fits in anywhere. It connects to any host computer that uses the standard 9-pin or 25-pin RS-232C or USB (Universal Serial Bus) interface. An IEEE 1284 parallel and an Ethernet interface are also available. -
Page 8: About The Universal Serial Bus
RS-232C Emulation USB (Comm run Windows XP/Vista/7/8. Class) Driver. If your application is capable of talking to a USB device, we offer a Printer Class USB Driver. A760 Two-Color Thermal/Impact Hybrid Printer: User Guide 189-9200303 Rev. E 12/2012... -
Page 9: About The Ethernet Interface Option
UNIX with TCP/IP implemented by customer See “If installing the Ethernet communication cable” section, page 23 this manual and “Ethernet terminology and setup” in the A760 User programming supplement. 189-9200303 Rev. E 12/2012 A760 Two-Color Thermal/Impact Hybrid Printer: User Guide... -
Page 10: Printer Controls
3 The slip-in LED indicates that a form is inserted properly. 4 The reset button clears the printer’s memory or begins special modes. A760 Two-Color Thermal/Impact Hybrid Printer: User Guide 189-9200303 Rev. E 12/2012... -
Page 11: Available Printer Configurations
Electronics and firmware Industry-standard command set makes the printer compatible with existing software, yet enables new features. Remote diagnostics capability tracks important printer data. continued... 189-9200303 Rev. E 12/2012 A760 Two-Color Thermal/Impact Hybrid Printer: User Guide... - Page 12 Software selectable pitch: either standard (13.9 characters per inch, 66 columns) or compressed (17.1 characters per inch, 80 columns). 4.8 lines-per-second (16 mm/second) print speed. Optional check handling features (see “Impact slip printer options” on the next page). A760 Two-Color Thermal/Impact Hybrid Printer: User Guide 189-9200303 Rev. E 12/2012...
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Page 13: Options
It reads checks that use standard E-13B or CMC-7 MICR fonts. Electronics and firmware Communication cables: RS-232C (9-pin or 25-pin) available LogoEZ utility Logo and colorization utility is available from your CognitiveTPG representative or ® downloadable from www.cognitivetpg.com. Provides a basic two-color and logo format for receipts. Receiptware... -
Page 14: Chapter 3: Setting Up The Printer
Two-Color Thermal Receipt and ® Impact Slip Printer: Setup Guide • RS-232C Communication cable from host to printer is available if ordered with printer. Other cables must be obtained by the user. A760 Two-Color Thermal/Impact Hybrid Printer: User Guide 189-9200303 Rev. E 12/2012... -
Page 15: Remove The Packing Restraints
4 Remove the test printout. It is recommended that you retain the test printout until the printer is successfully installed Continue to “Load or change the receipt paper on next ���� �������� page… 189-9200303 Rev. E 12/2012 A760 Two-Color Thermal/Impact Hybrid Printer: User Guide... -
Page 16: Load Or Change The Receipt Paper
Programming Supplement) or selection in the configuration menu. (See page 32 for how to enter the configuration menu page 48 for types of paper available.) A760 Two-Color Thermal/Impact Hybrid Printer: User Guide 189-9200303 Rev. E 12/2012... -
Page 17: Installing Or Replacing The Ribbon Cassette
3 Position the ribbon cassette onto the carriage, as shown (4), making sure the ribbon is underneath the printhead. 4 Snap the cassette into place and snap the front cover closed. 189-9200303 Rev. E 12/2012 A760 Two-Color Thermal/Impact Hybrid Printer: User Guide... -
Page 18: Choose A Location
������������� �������������� �������������� The A760 printer takes up relatively little counter space If the printer has an optional Magnetic Ink Character and may be set on or near the host computer. With the Recognition (MICR) check reader installed, you may need RS-232C interface, you can place the printer up to 50 to make additional adjustments to the printer’s location. -
Page 19: Connect The Cables
Do not insert the USB cable into the Cash Drawer connector (B) on the left back of the printer. Damage to the printer could occur. If you are not sure of your printer configuration, contact CognitiveTPG before proceeding. Cash drawer... -
Page 20: Communication Cables
2 Plug the printer end of the USB cable into the USB Plug the computer end of the USB cable into the connector port on the printer. computer. A760 Two-Color Thermal/Impact Hybrid Printer: User Guide 189-9200303 Rev. E 12/2012... -
Page 21: If Installing The Ethernet Communication Cable
The green LED on the 2 Route the cash drawer and power supply cables through top cover will light up. the strain relief as shown in the next page, “Cable routing”. 189-9200303 Rev. E 12/2012 A760 Two-Color Thermal/Impact Hybrid Printer: User Guide... -
Page 22: Cable Routing
3 Review this printout for printer settings. If you wish to change any of these settings go to the configuration menu as instructed at the bottom of the printout. A760 Two-Color Thermal/Impact Hybrid Printer: User Guide 189-9200303 Rev. E 12/2012... -
Page 23: Main Menu
Chapter 3: Setting up the Printer *** A760 - Diagnostics Form *** *** A760 – Printer Config Menu *** *** A760 – Diagnostics Form *** This config menu allows you to set general printer Model number : A760-1215 parameters Model number... - Page 24 Chapter 3: Setting up the Printer A760 Two-Color Thermal/Impact Hybrid Printer: User Guide 189-9200303 Rev. E 12/2012...
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Page 25: Chapter 4: Using The Printer
Although the illustration below shows a check being inserted into the printer, these instructions apply to • Multiple-part forms such as credit transactions or any type of form. The A760 can print on forms up merchandise returns to five parts thick. -
Page 26: Verifying And Validating Checks
3 Follow the instructions on the host computer to complete the MICR process: When instructed by the host, the check is fed into the printer, read and backed out to a position ready for endorsement, if desired. A760 Two-Color Thermal/Impact Hybrid Printer: User Guide 189-9200303 Rev. E 12/2012... -
Page 27: Printer Configurations
Normal For more information about See this section Datascope Using the configuration “Configuring the printer” Receipt test menu to configure the on page 32. printer Slip test MICR test 189-9200303 Rev. E 12/2012 A760 Two-Color Thermal/Impact Hybrid Printer: User Guide... -
Page 28: Ethernet Option
User Char(s) defined Journal Unused 64 kbytes To enter Printer Config Menu : 1) Flip DIP switch #1 down 2) Reset the printer, while holding the Paper Feed button down A760 Two-Color Thermal/Impact Hybrid Printer: User Guide 189-9200303 Rev. E 12/2012... -
Page 29: Configuring The Printer
7 If you would like to continue configuring the printer, select “No”. The printer returns to the configuration ����� menu where you can set parameters again. ������ 189-9200303 Rev. E 12/2012 A760 Two-Color Thermal/Impact Hybrid Printer: User Guide... -
Page 30: Communication Interface
For the printer to operate with Ethernet, a series of commands must be set within the printer. These commands can only be set through the host computer and are not configurable through the printer configuration menu. See A760 User programming supplement, “Ethernet terminology and setup.” A760 Two-Color Thermal/Impact Hybrid Printer: User Guide 189-9200303 Rev. E 12/2012... -
Page 31: Diagnostic Modes
For more information about See this section 1 Enter the configuration menu again. Enabling the data scope mode “Configuring the printer”, See “Configuring the printer,” page 32. page 32 189-9200303 Rev. E 12/2012 A760 Two-Color Thermal/Impact Hybrid Printer: User Guide... -
Page 32: Enable Or Disable Receipt Test Mode
The printer returns to normal mode and can again a character, a question mark “?” is printed. If no communicate with the host computer. characters can be read, “NO MICR CHARACTERS” is printed. A760 Two-Color Thermal/Impact Hybrid Printer: User Guide 189-9200303 Rev. E 12/2012... -
Page 33: Setting The Printer Emulations
Note: The A756 and A758 emulations do not recognize the Programming supplement. ColorPOS commands. ® Note: Press the paper feed button for at least one second to validate the selection. 189-9200303 Rev. E 12/2012 A760 Two-Color Thermal/Impact Hybrid Printer: User Guide... -
Page 34: Printer Settings And Functions
• Font size emulation mode. The printer can be configured to send Allows user to set font size for the emulation being back the ID of the A760, A758 or A756. used. • Default lines per inch • Slip position (MICR printers) -
Page 35: Select The Hardware Options Sub-Menu To Set
• Alternate reset feature • Paper type name This feature allows you to reset the A760 by opening Sets the printer to optimum performance for paper and closing the front cover instead of using the dip being used. This can also be done through the switch or reset button. -
Page 36: Preventing Overheating Of The Printhead
25% dot coverage. • Graphics are approximately 40% dot coverage. • Barcodes are approximately 50% dot coverage. • A solid black line is 100% dot coverage. A760 Two-Color Thermal/Impact Hybrid Printer: User Guide 189-9200303 Rev. E 12/2012... -
Page 37: Troubleshooting The Printer
3 Test the receipt printer or slip printer by printing a sample test print as described elsewhere in this document. 4 Determine if the condition is with the thermal receipt printer or the impact slip printer and refer to the tables on the following pages. 189-9200303 Rev. E 12/2012 A760 Two-Color Thermal/Impact Hybrid Printer: User Guide... -
Page 38: Printer Beeps
See “Connect the cables” page 21. DIP switches not set correctly. Check the switch setting. DIP switch one should be off (down) for normal operation. All other causes. Contact a service representative. A760 Two-Color Thermal/Impact Hybrid Printer: User Guide 189-9200303 Rev. E 12/2012... -
Page 39: On-Line, Paper Status, Error Led Flashes
No check or form inserted into printer. Check or form incorrectly inserted. Ensure the check or form is aligned against the check guide. See “Printing on forms or checks” page 27. 189-9200303 Rev. E 12/2012 A760 Two-Color Thermal/Impact Hybrid Printer: User Guide... -
Page 40: Poor Forms Print Quality
Improper internal cable connections. Contact a service representative. Printhead is defective. Contact a service representative. continued… A760 Two-Color Thermal/Impact Hybrid Printer: User Guide 189-9200303 Rev. E 12/2012... -
Page 41: Slip Station And Micr Problems
Open the front cover and check for any catch in the slip station. in the slip station. paper jams or obvious obstruction in the slip station. Clear the obstruction or jammed paper. continued… 189-9200303 Rev. E 12/2012 A760 Two-Color Thermal/Impact Hybrid Printer: User Guide... -
Page 42: Knife Does Not Operate
For serious problems, such as the printer not printing, not communicating with the host computer, or not turning on, contact CognitiveTPG technical support at (800) 732-8950, option 4, or by e-mail at tsupport@cognitivetpg.com. A760 Two-Color Thermal/Impact Hybrid Printer: User Guide 189-9200303 Rev. -
Page 43: Returning A Printer
Chapter 4: Using the Printer Returning a printer Follow these instructions if you need to return a printer for servicing. Pack the printer as follows: 1 If you are sending the printer to CognitiveTPG for repair, please visit the Support section of the... - Page 44 Chapter 4: Using the Printer A760 Two-Color Thermal/Impact Hybrid Printer: User Guide 189-9200303 Rev. E 12/2012...
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Page 45: Chapter 5: Paper And Supplies
Printer parts, accessories, and small quantities of paper can be ordered directly from CognitiveTPG While the CognitiveTPG part numbers are listed here for your convenience, keep in mind that these numbers may change before this guide is outdated. Please visit www.cognitivetpg.com for the most current information. To place an order or get more non- technical information, call your CognitiveTPG representative or the sales line at (800) 732-8950. - Page 46 New York, New York 10017 http://www.mitsubishicorp.com/us/en/ Ordering paper from CognitiveTPG CognitiveTPG can provide paper in small lots to facilitate product evaluation and testing. To order monochrome paper rolls directly from CognitiveTPG, use the following part numbers: Standard density 50 Rolls, 90 mm dia.
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Page 47: Ordering Miscellaneous Supplies
RS-232C 9-pin female (printer) (3 meters–9.8 feet) TPG–K340 (189-1077857) to 9-pin female (ferrite-host) USB A male 2.0 to B male 2.0 (2 meters~6 feet) TPG--F345 (115-005-01) Ethernet Not available 189-9200303 Rev. E 12/2012 A760 Two-Color Thermal/Impact Hybrid Printer: User Guide... -
Page 48: Forms Specifications
Forms specifications • Multiple-part forms (up to five parts) should be The A760 prints on single- or multiple-part forms in the no thicker than 0.40 mm (0.016”) and a minimum slip station (up to five-part forms). Forms and slips must thickness of 0.08 mm (0.003”). - Page 49 Slip/LED sensor location. (See “A” in above illustration.) • Thin paper should be used between the top and bottom sheets of multi-ply paper. Thick paper reduces the copy capability. 189-9200303 Rev. E 12/2012 A760 Two-Color Thermal/Impact Hybrid Printer: User Guide...
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Page 50: Micr Reader - Additional Information
• Immediately release the check once the printer starts to feed it. Failure to release the check could skew it, causing paper jams and MICR read errors. Ordering ribbon cassettes To order ribbon cassettes, contact your sales representative or order from CognitiveTPG at the following toll free number: 1 (800) 732-8950, or go to the website at www.cognitivetpg.com. Stock numbers: A152-0041 (purple ribbon cassette -- 5 milliion character life) -- Qty.
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